Experience

First Century Bank

• United States
• Financial Services
• 1 - 100 Employee

• AVP | Project Manager

  • Jan 2023 - Present

• Bank Officer, Operations Processes Manager

  • Jul 2019 - Jan 2023

  Commerce, Georgia



Hamilton State Bank

• Banking
• 1 - 100 Employee

• Deposit Operations Team Lead

  • Jul 2017 - Jul 2019

  • Serving as the lead deposit quality control analyst, monitoring all deposit accounts ensuring adherence to federal, state and company regulations, policies, and procedures. • Managing the activities of team members, directing daily regulatory compliance initiatives, and communicating compliance directives to retail management. • Monitoring and resolving all compliance exceptions regarding deposit account documentation. • Training team members on multiple compliance related… Show more • Serving as the lead deposit quality control analyst, monitoring all deposit accounts ensuring adherence to federal, state and company regulations, policies, and procedures. • Managing the activities of team members, directing daily regulatory compliance initiatives, and communicating compliance directives to retail management. • Monitoring and resolving all compliance exceptions regarding deposit account documentation. • Training team members on multiple compliance related activities, including file maintenance, and exceptions identification/resolution.

• Deposit Operations Specialist

  • Aug 2015 - Jul 2017

  • Served as the sole deposit account/customer file quality control underwriter ensuring that all deposit accounts accurately adhere to federal, state and company regulations, policies, and procedures. • Ensured that all bank staff accurately and consistently adhered to regulatory procedures when opening all accounts, both personal and business. • Maintained intricate knowledge of deposit account documentation, i.e., Credit Documentation, Power of Attorney, Estates, Trusts… Show more • Served as the sole deposit account/customer file quality control underwriter ensuring that all deposit accounts accurately adhere to federal, state and company regulations, policies, and procedures. • Ensured that all bank staff accurately and consistently adhered to regulatory procedures when opening all accounts, both personal and business. • Maintained intricate knowledge of deposit account documentation, i.e., Credit Documentation, Power of Attorney, Estates, Trusts, Guardianships/Fiduciaries, Operating Agreements, Articles of Organization/Incorporation, Resolutions, etc.



CertusBank

• United States
• Banking
• 1 - 100 Employee

• Assistant Branch Manager/Teller Manager

  • Apr 2014 - Aug 2015

  • Lead a team of banking associates while maintaining the efficiency of branch operations. • Monitored the daily activities of the retail staff to ensure productivity on a consistent basis. • Conducted training initiatives for day-to-day banking activities. • Built customer relationships through providing excellent, face-to-face customer service experiences. • Identified sales referral opportunities and participating in product sales campaigns. • Ensured that the branch is… Show more • Lead a team of banking associates while maintaining the efficiency of branch operations. • Monitored the daily activities of the retail staff to ensure productivity on a consistent basis. • Conducted training initiatives for day-to-day banking activities. • Built customer relationships through providing excellent, face-to-face customer service experiences. • Identified sales referral opportunities and participating in product sales campaigns. • Ensured that the branch is abiding by regulatory requirements on an all operational levels. • Managed the ATM and Vault cash levels. Show less



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Representative

  • Aug 2013 - Apr 2014

  • Achieved sales goals across multiple product lines, while assisting customers with a professional, yet personable demeanor. • Utilized the online/offline tools available to me to seek out and find the resolution to a customer’s unique issue.



SouthState Bank

• United States
• Banking
• 700 & Above Employee

• Bank Teller/Assistant Head Teller

  • Jul 2008 - Aug 2013

  • Processed all consumer and business account transactions accurately and efficiently. • Balanced cash drawer on daily basis. • Performed foreign currency handling and reporting. • Serviced/Balanced the ATM on a day-to-day basis. • Serviced/Balanced the Vault on a day-to-day basis. • Supervised a staff of tellers, ensuring excellent customer service. • Delegated projects to team members to manage.