Experience

Wireless Express LLC

• United States
• Retail
• 1 - 100 Employee

• Operations Manager

  • Dec 2016 - Present

  -Develops solutions to Businesses and families for their needs in home and cellular. Guides customers through the process for the right fit of devices and service. Matches needs and wants through discovery of how each person uses their cell phone, mobile tablet, and on-the-go data needs. -Establishes a connection to businesses to ensure they are getting the best return on investment for all of their devices in work. Guiding them through options for electronic logs for long drives, mobile hotspot devices for the office that follows you around, and the personal assistant none of us can put down; our cell phone. -Assists customers in finding the device that fulfills their needs, throughout work, play, and leisure family time. Matches a plan to protect your device daily through screen defense, cases, and insurance options to give you a full assurance that there will be as much time enjoying your wireless devices. -Monitors updates to store signage and inventory, updating store to match guidelines set forth by company. Applies required plan updates to store on safety of inventory, store security, and employee training. -Ensures protocol is followed for all employees for scheduling, customer information, and sales. -Guides Sales Consultants to better their own skill set through coaching and developing confidence in each and every transaction.



Directions Training

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Executive

  • May 2016 - Dec 2016

  Provides account development by frequent communication with Fortune 1000 companies within a defined territory. Effectively articulates the value associated Information Technology training and services to IT decision makers. Recommends business solutions considering customer needs. Work with Director of Sales to develop strategic approach for successful partnerships with companies. Leverages cross-functional resources to achieve results and meet customer needs. Provides account development by frequent communication with Fortune 1000 companies within a defined territory. Effectively articulates the value associated Information Technology training and services to IT decision makers. Recommends business solutions considering customer needs. Work with Director of Sales to develop strategic approach for successful partnerships with companies. Leverages cross-functional resources to achieve results and meet customer needs.



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Apr 2015 - Apr 2016

  First point of contact for customers assisting with process to ensure quality service given to each customer individually. Works alongside all other departments to ensure smoothness of all work being done. Preliminary inspection and input of vehicle information for appraisals and trade ins. Sets test drives and inspections alongside customer for the vehicle to be sold. Input repair orders as needed for vehicles requiring maintenance. Works alongside customer to attain financing through CarMax leinholders and ensuring proper information attained for all stipulations as required for financing.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Account Executive

  • Apr 2014 - Apr 2015

  Informs customer about details on billing/charges to each account, offers upgrade opportunities and sales promotions upon each call. Provides solutions for each customer issue to resolve issues with repairing cable service and expanding upon current value. Handles new sale orders and installation scheduling and service preparation for new accounts. Informs customer about details on billing/charges to each account, offers upgrade opportunities and sales promotions upon each call. Provides solutions for each customer issue to resolve issues with repairing cable service and expanding upon current value. Handles new sale orders and installation scheduling and service preparation for new accounts.



Sears Holdings Corporation

• Customer Service Manager

  • Mar 2010 - Nov 2014

  Manages front shop and service area of the auto center. Finds coaching opportunities and creates a work plan for associates. Handles customer care and service to ensure all needs are properly taken care of. Ensures procedure is followed and all work properly completed in proper time. Creates and modifies schedule to business and associate needs. Manages front shop and service area of the auto center. Finds coaching opportunities and creates a work plan for associates. Handles customer care and service to ensure all needs are properly taken care of. Ensures procedure is followed and all work properly completed in proper time. Creates and modifies schedule to business and associate needs.



Walmart

• United States
• Retail
• 700 & Above Employee

• Courtesy Associate

  • Sep 2009 - Mar 2010

  Ensure carts are returned to front of store for customer use. Clean and re fill trash barrels in parking area and loading docks. Assist customers with any larger items or heaver groceries out to car along with questions on products. Greet and assist customers. General sales within required departments, including electronics, automotive, and front counter areas. Ensure carts are returned to front of store for customer use. Clean and re fill trash barrels in parking area and loading docks. Assist customers with any larger items or heaver groceries out to car along with questions on products. Greet and assist customers. General sales within required departments, including electronics, automotive, and front counter areas.