Caleb Carroll
Customer Champion at Zapier- Claim this Profile
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Bio
Chris Parr
Caleb has been absolute rockstar since his first day at Squarespace. We started together as peers in the Advisor role, and without fail, he has remained a top performer globally year in and year out across all KPIs and expectations and continually pushes himself to improve in his role. Over the years he has tackled numerous impactful initiatives including helping us launch our first Pride celebration programming in Portland, providing Webinars support for customers, contributing to DEI initiatives as a ERG Co-Chair, mentorship of countless new hires and training classes, and more. When I moved into my role as a people manager, I had the pleasure of managing Caleb and I could not have made this big career transition without his unwavering support. With his vast product knowledge and soft skills, I knew I could rely on Caleb to be a leader and champion of change on our team. His teammates, peers, and managers have been so fortunate to have him as a resource over the years. I feel so lucky to have worked with Caleb and am excited to see what the future holds for his career. With his unparalleled work ethic, strong attention to detail, and perhaps most importantly, his massive heart, he is an incredible asset to any team.
Chris Parr
Caleb has been absolute rockstar since his first day at Squarespace. We started together as peers in the Advisor role, and without fail, he has remained a top performer globally year in and year out across all KPIs and expectations and continually pushes himself to improve in his role. Over the years he has tackled numerous impactful initiatives including helping us launch our first Pride celebration programming in Portland, providing Webinars support for customers, contributing to DEI initiatives as a ERG Co-Chair, mentorship of countless new hires and training classes, and more. When I moved into my role as a people manager, I had the pleasure of managing Caleb and I could not have made this big career transition without his unwavering support. With his vast product knowledge and soft skills, I knew I could rely on Caleb to be a leader and champion of change on our team. His teammates, peers, and managers have been so fortunate to have him as a resource over the years. I feel so lucky to have worked with Caleb and am excited to see what the future holds for his career. With his unparalleled work ethic, strong attention to detail, and perhaps most importantly, his massive heart, he is an incredible asset to any team.
Chris Parr
Caleb has been absolute rockstar since his first day at Squarespace. We started together as peers in the Advisor role, and without fail, he has remained a top performer globally year in and year out across all KPIs and expectations and continually pushes himself to improve in his role. Over the years he has tackled numerous impactful initiatives including helping us launch our first Pride celebration programming in Portland, providing Webinars support for customers, contributing to DEI initiatives as a ERG Co-Chair, mentorship of countless new hires and training classes, and more. When I moved into my role as a people manager, I had the pleasure of managing Caleb and I could not have made this big career transition without his unwavering support. With his vast product knowledge and soft skills, I knew I could rely on Caleb to be a leader and champion of change on our team. His teammates, peers, and managers have been so fortunate to have him as a resource over the years. I feel so lucky to have worked with Caleb and am excited to see what the future holds for his career. With his unparalleled work ethic, strong attention to detail, and perhaps most importantly, his massive heart, he is an incredible asset to any team.
Chris Parr
Caleb has been absolute rockstar since his first day at Squarespace. We started together as peers in the Advisor role, and without fail, he has remained a top performer globally year in and year out across all KPIs and expectations and continually pushes himself to improve in his role. Over the years he has tackled numerous impactful initiatives including helping us launch our first Pride celebration programming in Portland, providing Webinars support for customers, contributing to DEI initiatives as a ERG Co-Chair, mentorship of countless new hires and training classes, and more. When I moved into my role as a people manager, I had the pleasure of managing Caleb and I could not have made this big career transition without his unwavering support. With his vast product knowledge and soft skills, I knew I could rely on Caleb to be a leader and champion of change on our team. His teammates, peers, and managers have been so fortunate to have him as a resource over the years. I feel so lucky to have worked with Caleb and am excited to see what the future holds for his career. With his unparalleled work ethic, strong attention to detail, and perhaps most importantly, his massive heart, he is an incredible asset to any team.
Experience
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Zapier
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United States
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Software Development
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700 & Above Employee
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Customer Champion
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Apr 2022 - Present
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Artist
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Sep 2010 - Present
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Squarespace
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United States
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Software Development
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700 & Above Employee
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Senior Customer Service Advisor | ERG Lead | Webinar Host and Presenter at Squarespace
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Aug 2015 - Mar 2022
- Provide email and live chat support for our customers via Zendesk software: I perform in the top 5% of the company in Pace, Concurrency, and Overall Interactions. - Content Owner and Presenter for webinars: Create, maintain, and present content based on product updates using JIRA for project tracking and ON24 for webinar presenting. - Mentor new hires on policies and performance techniques, from technical aspects of the platform to soft skills -Membership Lead of our Trans@ Employee Resource Group: Support, advocate, and educate for our transgender and gender non-conforming employees - Internal pilot participant: 10+ month-long pilots and subsequent reporting - Handle Team Lead escalations and oversee team while Team Lead is unavailable Show less
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Pets on Broadway
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Portland, Oregon Area
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Social Media Manager | Animal Care Associate | Customer Support
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Nov 2009 - Jul 2015
- Animal care specialist for the store's small animals, birds, and reptiles - Social media and community manager - Newsletter writer and editor - Retail duties included register sales, animal nutrition specialist, and stocking - Display and sign artist - Animal care specialist for the store's small animals, birds, and reptiles - Social media and community manager - Newsletter writer and editor - Retail duties included register sales, animal nutrition specialist, and stocking - Display and sign artist
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Education
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2005 - 2008
University of Massachusetts Amherst
Bachelor of Arts - BA, Ethnic, Cultural Minority, Gender, and Group Studies
Community
