Calandra Williams
Customer Success Representative at Legalinc Corporate Services Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Nonprofit Essentials Certificate
NonprofitReadyMay, 2019- Sep, 2024
Experience
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Legalinc Corporate Services Inc.
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United States
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Legal Services
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1 - 100 Employee
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Customer Success Representative
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Jul 2021 - Present
Key Responsibilities: Answer phones, emails, and live chats to provide helpful information to customers. Troubleshoot and resolve customer issues. Help place orders for customers. Perform Data-Entry tasks and Audit Company information from Secretary of State websites. Learn and understand products to provide explanations and demonstrations. Assist Account Managers with various tasks. Assist Customer Success Manager with various tasks and projects. Report to the Customer Success Manager. Show less
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Professional Nonprofit Consultant & Certified Grant Writer
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Dec 2015 - Present
Ensures the timely, accurate filing of our client’s applications to government agencies Drafts and file applications to government agencies by paper and electronically Uncover gaps in service and registration and reports to client Conducts thorough and accurate research, calling government agencies, and communicating with clients about their projects by phone and email Meets established Service Level Agreements, such as response time, onboarding duration time, and work completed Ensures the timely, accurate filing of our client’s applications to government agencies Drafts and file applications to government agencies by paper and electronically Uncover gaps in service and registration and reports to client Conducts thorough and accurate research, calling government agencies, and communicating with clients about their projects by phone and email Meets established Service Level Agreements, such as response time, onboarding duration time, and work completed
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National Credit Services, Inc.
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United States
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Financial Services
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1 - 100 Employee
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Collections Specialist
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Jan 2020 - Mar 2020
Made high volume outbound calls to clients with unresolved issues on their student loan accounts to advise them of available options including payment plans and federal programs. Answered inbound calls and determined the best course of action to assist the client. Evaluated and assessed the client’s circumstances and financial situation. Prepared accurate and detailed documentation. Updated account statues and borrower’s information as needed. Became an expert in federal, state, and local claws as it applies to FDCPA & TCPA practices. Show less
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CID Resources, Inc.
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Collections Specialist
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Sep 2013 - Oct 2018
• Analyzed customer accounts to determine whether it is considered delinquent • Prepared and sent notifications of payments past due • Assisted customers in finding a way to meet financial obligations without getting further behind • Placed phone calls to customer to remind them of payment and account balance • Prepared delinquent account reports for management • Analyzed customer accounts to determine whether it is considered delinquent • Prepared and sent notifications of payments past due • Assisted customers in finding a way to meet financial obligations without getting further behind • Placed phone calls to customer to remind them of payment and account balance • Prepared delinquent account reports for management
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Everest College-Dallas
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Higher Education
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1 - 100 Employee
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Collections Specialist
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Jan 2010 - Sep 2013
• Pulled daily reports to verify, process and follow up on settlements and small balance accts • Submitted daily tickers to Accounting to have accounts adjusted due to any of the above situations • Answered/returned calls to students inquiring about their collection account, reviewed and provided payment options • Worked with managers to document and improve daily processes • Researched and corrected discrepancies on student’s accounts • Pulled daily reports to verify, process and follow up on settlements and small balance accts • Submitted daily tickers to Accounting to have accounts adjusted due to any of the above situations • Answered/returned calls to students inquiring about their collection account, reviewed and provided payment options • Worked with managers to document and improve daily processes • Researched and corrected discrepancies on student’s accounts
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Education
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2021 - 2021
Arizona State University
Grant Development - State and Foundation Proposal Certificate, Non-Profit/Public/Organizational Management -
2020 - 2021
Dallas College
Business Administration Human Resources Assistant, Business Administration and Management, General -
2021 - 2021
Cornell University
Certificate in Women's Entrepreneurship, Entrepreneurial and Small Business Operations -
Dallas College
Associate of Science - AS, Business Administration and Management, General
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