Cal Phillips
Manager, Customer Success at YellowBird- Claim this Profile
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Tagalog Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Ashley Hatfield
I've had the pleasure of working alongside Cal for four months, and throughout this period, I have come to know him as a highly dedicated, composed, and skilled professional. As a Client Success Manager, Cal's exceptional work ethic, positive attitude, and attention to detail are evident in all of his work. As we work in a fast-paced startup environment, Cal demonstrates remarkable self-sufficiency, adaptability, and eagerness to learn. He has quickly picked up new software systems and processes, and even identified opportunities to improve operational efficiencies, which were much appreciated by our team. In addition, Cal is a skilled problem-solver who always goes the extra mile to lend a hand to colleagues and ensure the success of projects. I admire his incredible ability to juggle multiple projects with ease, remain composed under pressure, and communicate effectively with stakeholders. Cal is a valuable asset to our team, I truly enjoy working with him, and I have no doubt that he will continue to achieve success in his career.
David Schrimpf
I had the pleasure of working closely with Calvin at Carvana. Calvin is an amazing leader with an ability to solve complex business and customer problems. He is always willing to go the extra mile to get the job done.
Ashley Hatfield
I've had the pleasure of working alongside Cal for four months, and throughout this period, I have come to know him as a highly dedicated, composed, and skilled professional. As a Client Success Manager, Cal's exceptional work ethic, positive attitude, and attention to detail are evident in all of his work. As we work in a fast-paced startup environment, Cal demonstrates remarkable self-sufficiency, adaptability, and eagerness to learn. He has quickly picked up new software systems and processes, and even identified opportunities to improve operational efficiencies, which were much appreciated by our team. In addition, Cal is a skilled problem-solver who always goes the extra mile to lend a hand to colleagues and ensure the success of projects. I admire his incredible ability to juggle multiple projects with ease, remain composed under pressure, and communicate effectively with stakeholders. Cal is a valuable asset to our team, I truly enjoy working with him, and I have no doubt that he will continue to achieve success in his career.
David Schrimpf
I had the pleasure of working closely with Calvin at Carvana. Calvin is an amazing leader with an ability to solve complex business and customer problems. He is always willing to go the extra mile to get the job done.
Ashley Hatfield
I've had the pleasure of working alongside Cal for four months, and throughout this period, I have come to know him as a highly dedicated, composed, and skilled professional. As a Client Success Manager, Cal's exceptional work ethic, positive attitude, and attention to detail are evident in all of his work. As we work in a fast-paced startup environment, Cal demonstrates remarkable self-sufficiency, adaptability, and eagerness to learn. He has quickly picked up new software systems and processes, and even identified opportunities to improve operational efficiencies, which were much appreciated by our team. In addition, Cal is a skilled problem-solver who always goes the extra mile to lend a hand to colleagues and ensure the success of projects. I admire his incredible ability to juggle multiple projects with ease, remain composed under pressure, and communicate effectively with stakeholders. Cal is a valuable asset to our team, I truly enjoy working with him, and I have no doubt that he will continue to achieve success in his career.
David Schrimpf
I had the pleasure of working closely with Calvin at Carvana. Calvin is an amazing leader with an ability to solve complex business and customer problems. He is always willing to go the extra mile to get the job done.
Ashley Hatfield
I've had the pleasure of working alongside Cal for four months, and throughout this period, I have come to know him as a highly dedicated, composed, and skilled professional. As a Client Success Manager, Cal's exceptional work ethic, positive attitude, and attention to detail are evident in all of his work. As we work in a fast-paced startup environment, Cal demonstrates remarkable self-sufficiency, adaptability, and eagerness to learn. He has quickly picked up new software systems and processes, and even identified opportunities to improve operational efficiencies, which were much appreciated by our team. In addition, Cal is a skilled problem-solver who always goes the extra mile to lend a hand to colleagues and ensure the success of projects. I admire his incredible ability to juggle multiple projects with ease, remain composed under pressure, and communicate effectively with stakeholders. Cal is a valuable asset to our team, I truly enjoy working with him, and I have no doubt that he will continue to achieve success in his career.
David Schrimpf
I had the pleasure of working closely with Calvin at Carvana. Calvin is an amazing leader with an ability to solve complex business and customer problems. He is always willing to go the extra mile to get the job done.
Experience
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YellowBird
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United States
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Internet Marketplace Platforms
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1 - 100 Employee
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Manager, Customer Success
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Jul 2023 - Present
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Radix
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United States
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Real Estate
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100 - 200 Employee
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Manager, Customer Success
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Jan 2023 - Jul 2023
- Build and maintain strong relationships with clients to understand their business objectives, challenges, and opportunities for growth. - Act as the primary point of contact for clients, managing their expectations and providing exceptional customer service. - Ensure clients are successfully onboarded and trained on our products and services, and continue to receive ongoing education and support. - Collaborate with internal teams, including sales, product, and marketing, to ensure clients receive timely and effective solutions to their needs. - Monitor and analyze client usage and feedback to identify opportunities to improve our products and services and increase customer satisfaction. - Create and deliver regular business reviews to clients to review performance, identify areas for improvement, and recommend new solutions to drive growth. - Monitor and track client retention and expansion, proactively identifying and addressing any issues that may impact their success. Show less
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Carvana
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United States
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Technology, Information and Internet
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700 & Above Employee
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Project Manager-New Business
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Aug 2019 - Dec 2022
- Manage and lead a team of 6-12 project specialists in a start-up environment focused on innovation and agile development methodologies.- Collaborate with cross-functional stakeholders in product, NGCP, marketing, legal, finance, operations, and analytics to drive new business initiatives and foster a customer-centric culture.- Develop and implement comprehensive training programs focused on quality assurance standards, associate KPIs, SLAs, and SOPs, utilizing the latest e-learning technologies and gamification techniques.- Conduct regular meetings with senior leadership to prioritize product updates and address roadblocks, leveraging data analytics and project management tools to drive effective decision-making.- Act as the internal "voice of the customer" by conducting market research, identifying areas for improvement, and creating strategic solutions that improve user experience, reduce churn, and increase customer retention. Show less
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Project Manager, Market Expansion
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Oct 2017 - Aug 2019
- Strategically established new markets within the continental United States in collaboration with senior leadership and senior project managers. Expanded current market presence in existing markets.- Negotiated new vendor contracts to meet all associated market demands and cultivated nationwide supplier relations.- Managed office operations and conducted on-boarding, training, and coaching for incoming market staff to ensure market stabilization.
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Darden
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United States
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Restaurants
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700 & Above Employee
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Training Coordinator
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Nov 2014 - Dec 2017
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Department Manager
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Jan 2013 - Mar 2014
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Education
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2019 - 2021
Western Governors University
Business Administration and Management, General -
2014 - 2016
Estrella Mountain Community College
Business Administration and Management, General -
2012 - 2012
University of Pangasinan
General Studies
Community
