Caitlyn Martins

Social Media Specialist at Toontown Rewritten
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Contact Information
us****@****om
(386) 825-5501
Location
Ranchos De Taos, New Mexico, United States, US
Languages
  • English Native or bilingual proficiency
  • Italian Limited working proficiency
  • American Sign Language Elementary proficiency
  • Spanish Elementary proficiency

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Credentials

  • IAB Digital Marketing and Media Foundations Certification
    Center on Rural Innovation
    Apr, 2022
    - Nov, 2024
  • Become a Digital Marketing Specialist
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Email and Newsletter Marketing Foundations
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Google Ads Essential Training
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Google Analytics 4 (GA4) Essential Training
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Introduction to Graphic Design
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Social Media Marketing: Strategy and Optimization
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Content Marketing Foundations
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Digital Marketing Foundations
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Marketing on Facebook (2020)
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Marketing on Instagram
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • SEO Foundations
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Social Media Marketing Foundations
    LinkedIn
    Feb, 2022
    - Nov, 2024

Experience

  • Toontown Rewritten
    • Computer Games
    • 1 - 100 Employee
    • Social Media Specialist
      • Apr 2022 - Present

      Works with the Public Relations Department to create and manage marketing campaigns, staying current on social media trends, and works with both the Marketing and Community team of Public Relations to ensure content is informative and entertaining.● Creates new and innovative social media content and engages with targeted audiences while assisting with content creation, planning, and management. Works with the Public Relations Department to create and manage marketing campaigns, staying current on social media trends, and works with both the Marketing and Community team of Public Relations to ensure content is informative and entertaining.● Creates new and innovative social media content and engages with targeted audiences while assisting with content creation, planning, and management.

  • Taos Community Foundation
    • Philanthropic Fundraising Services
    • 1 - 100 Employee
    • Social Media Marketing Intern
      • Apr 2022 - Jul 2022

      Worked alongside management to increase brand awareness through the usage of various social media platforms. Gave creative insight into topics to be included in a brand's editorial calendar and seeks creative ways to spread the company's message or product. Used information shared by management regarding the best course of action to promote the brand and in turn creates conversation-starting posts and images for social platforms.● Worked alongside an established team to create new social media content to reach out to different audiences while assisting with content creation, planning, and management.

  • Kroger
    • United States
    • Retail
    • 700 & Above Employee
    • Lead Customer Service Manager
      • Jan 2019 - Jul 2022

      Created an outstanding customer experience through exceptional service. Supervised all functions, duties, and activities of the front-end. Demonstrated the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.● Lead the growth of a highly diverse team by implementing new and efficient policies for that specific department.● Researched, calmed, and rapidly resolved customer conflicts and prevented customer and product loss.● Achieved the highest cashiering percentages each week by following company policies and procedures and trained new employees who also proceeded to achieve high cashiering percentages.● Won multiple awards for the department by coaching and training staff on how to provide exemplary customer service and passing all secret shops.

  • GameStop
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Store Manager
      • Sep 2017 - Dec 2018

      Supported the Store Manager in all facets of store operations including ensuring that the store staff provides friendly and enthusiastic customer service. Ensured that the store is clean, well-organized, and properly always merchandised, and that policies, procedures, and controls were followed.● Ensured diversity awareness with hourly associates by evaluating performances and providing recognition.● Increased profits through effective sales training and troubleshooting profit loss areas.● Brought the store to the top 5% in the district by providing exemplary customer service and exceeding sales goals.

Education

  • The University of New Mexico
    Associate of Arts - AA, Business Administration
    2020 - 2022
  • Fashion Institute of Technology
    Bachelor of Fine Arts (BFA), Photography
    2015 - 2017
  • Suffolk County Community College
    Associate of Applied Science (A.A.S.), Photography
    2013 - 2015

Community

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