Caitlyn Sumner

Customer Service Representative / Medical Dispatcher at QMX Mobile Health
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Contact Information
Location
Greensboro--Winston-Salem--High Point Area

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Customer Service Representative / Medical Dispatcher
      • Nov 2019 - Present

      In our call center I handle emails, inbound and outbound calls as well as incoming faxed orders. I book appointments and track orders while giving continuous updates and ETAs for all clients. I monitor claims and physician-related services, perform data entry for orders and input any customer related information relevant and necessary for client files including our billing process. I manage customer accounts, keep records of customer complaints, and assist customers with questions with a kind, upbeat and friendly attitude. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Lead Supervisor
      • May 2017 - Present

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