Software Implementation

• Mar 2023 - Present

Project Professional

• Jul 2022 - Mar 2023

Project Manager

• Dec 2019 - May 2022

IT Project Analyst

• Feb 2019 - Dec 2019

Procurement Analyst

• Apr 2018 - Feb 2019

Help Desk Specialist

• Apr 2017 - Apr 2018

Assistant Operations Manager

• Jan 2016 - Sep 2016

• Design and production of Pete's Plugs. • Train staff and hold accountability of 12 step checkpoints. • Communicate with vendors, ensuring full satisfaction among companies utilizing Pete's Plugs products. • Design and production of Pete's Plugs. • Train staff and hold accountability of 12 step checkpoints. • Communicate with vendors, ensuring full satisfaction among companies utilizing Pete's Plugs products.

Office Manager

• May 2015 - Nov 2015

• Supervises staff and oversees daily office operations.• Establishes staff schedules, allocation of staff, and assures effective patient care.• Trains and rotates office staff through various office duties to ensure cross-coveragein all job areas.• Assesses staff performance and compliance with office standards.• Oversees daily deposits and ensures batch reports/encounters are sent to the finance department accurately.• Conducts office staff meetings regularly.• Monitors ADP on a daily basis, adding any edits in a timely manner.• Oversees inventory and ordering of office supplies.• Completes and oversees billing responsibilities daily.• Efficiently responds to any technical issues to have them resolved quickly.• Send insurance claims for all completed procedures daily.• Verifies all time sheets for employees are sent to HR by payroll week.• Present treatment plans to patients – explaining the treatment and financial options.• Interacts with patients to ensure they are fully satisfied with their experience.• Ensures All Staff:• Answers telephone in a timely and polite manner, preferably within one ring.• Routinely demonstrates superior customer service skills.• Communicates with patients in a courteous, professional, cooperative and mature manner. Show less

Treatment Coordinator

• Oct 2014 - May 2015

• Outlining dental options for clients, utilizing insurance benefits constructively, interacting regularly with the dentists, providing payment plans for patients, answering phone calls or emails from patients that have any questions about treatments• Presenting patient treatment plans for dental procedures. Duties include collecting and posting payments for appointments, ensuring proper consent forms are signed, and calling in prescriptions prior to surgical procedures• Ensuring patient follow up after surgery or other invasive treatments. Troubleshooting patient concerns. Answering phones, filling schedule, and proficient at the Dentrix system Show less

Front Desk Receptionist

• Aug 2014 - Oct 2014

• Maintain a professional reception area, safeguard patient privacy, and confidentiality• Greet patients, register new patients according to established office protocols, assist patients to complete all necessary forms and documentation• Verify and update patient information, inform patients of dental office procedures and policy, maintain and manage patient records in compliance with privacy and security regulations• Manage phone calls, respond and comply to requests for information, schedule patient appointments, confirm upcoming appointments and recalls according to office protocol, organize referrals to other medical specialists, collect and log payments from patients at time of treatment, sort and distribute incoming and outgoing mail, monitor and maintain inventory of dental office supplies Show less

Merchandising

• Jul 2012 - Aug 2014

Ensure that each customer receives outstanding service by providing a friendly, clean, and well- maintained retail merchandise environment. Assist customers in all aspects of the retail purchasing process: product selection, checking-out, and/or bagging merchandise. Maintain solid product knowledge and an awareness of all promotions and advertisements. Assist with set-up, display maintenance, break-down, and register close-out at all retail locations in Stadium. Assist in tagging, warehousing and replenishing FC Dallas merchandise throughout Toyota Stadium. Participate in seasonal inventory and cycle counts. Show less

Childcare Counselor

• Aug 2010 - Aug 2012

Supervision of children at a 15 to 1 ratio, daily set-up and clean-up of site location, interacting with children in games, activities, and homework, as well as ensuring parent satisfaction. 40+ hours of training, CPR and First Aid Certified.

Front Desk

• Jun 2010 - Sep 2011

Membership and program sales, customer services, confirming program appointments, answering phones and making member calls, laundry and general cleaning of the facility.