Caitlyn Pumphrey
Senior Customer Care Lead at Woodstream Corporation- Claim this Profile
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Bio
Experience
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Woodstream Corporation
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United States
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Manufacturing
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200 - 300 Employee
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Senior Customer Care Lead
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Jul 2023 - Present
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Account Care Coordinator
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Jul 2021 - Jul 2023
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Athleta
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United States
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Apparel & Fashion
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700 & Above Employee
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Assistant Manager
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Feb 2019 - May 2021
• Emphasis on customer relations with purposeful connections to support business acumen and company development. • Recruit, hire and develop talent to become highly efficient and support business goals. Manage Brand Associates performance. • Connecting the Brand’s Mission Statement to our Brand Associates performance • Effective scheduling through forecasting and profitable sales • Emphasis on customer relations with purposeful connections to support business acumen and company development. • Recruit, hire and develop talent to become highly efficient and support business goals. Manage Brand Associates performance. • Connecting the Brand’s Mission Statement to our Brand Associates performance • Effective scheduling through forecasting and profitable sales
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Planet Fitness | Washington State
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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General Manager
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Mar 2017 - Feb 2019
Previous General Manager and Support Area Manager for Planet Fitness: • Managed day-to-day operations as GM at two top producing clubs and ensured Standard Operating Procedures were being fulfilled • Built and developed a well rounded team through recruiting and training • Supported a region of 8 clubs by assisting General Managers and team with talent/development, execution of operations and following up on Brand policies/procedures Previous General Manager and Support Area Manager for Planet Fitness: • Managed day-to-day operations as GM at two top producing clubs and ensured Standard Operating Procedures were being fulfilled • Built and developed a well rounded team through recruiting and training • Supported a region of 8 clubs by assisting General Managers and team with talent/development, execution of operations and following up on Brand policies/procedures
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Education
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Cornish College of the Arts
Bachelor of Fine Arts - BFA, Dance