Caitlyn Pumphrey

Senior Customer Care Lead at Woodstream Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Landisville, Pennsylvania, United States, US

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Experience

    • United States
    • Manufacturing
    • 200 - 300 Employee
    • Senior Customer Care Lead
      • Jul 2023 - Present

    • Account Care Coordinator
      • Jul 2021 - Jul 2023

    • United States
    • Apparel & Fashion
    • 700 & Above Employee
    • Assistant Manager
      • Feb 2019 - May 2021

      • Emphasis on customer relations with purposeful connections to support business acumen and company development. • Recruit, hire and develop talent to become highly efficient and support business goals. Manage Brand Associates performance. • Connecting the Brand’s Mission Statement to our Brand Associates performance • Effective scheduling through forecasting and profitable sales • Emphasis on customer relations with purposeful connections to support business acumen and company development. • Recruit, hire and develop talent to become highly efficient and support business goals. Manage Brand Associates performance. • Connecting the Brand’s Mission Statement to our Brand Associates performance • Effective scheduling through forecasting and profitable sales

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • General Manager
      • Mar 2017 - Feb 2019

      Previous General Manager and Support Area Manager for Planet Fitness: • Managed day-to-day operations as GM at two top producing clubs and ensured Standard Operating Procedures were being fulfilled • Built and developed a well rounded team through recruiting and training • Supported a region of 8 clubs by assisting General Managers and team with talent/development, execution of operations and following up on Brand policies/procedures Previous General Manager and Support Area Manager for Planet Fitness: • Managed day-to-day operations as GM at two top producing clubs and ensured Standard Operating Procedures were being fulfilled • Built and developed a well rounded team through recruiting and training • Supported a region of 8 clubs by assisting General Managers and team with talent/development, execution of operations and following up on Brand policies/procedures

Education

  • Cornish College of the Arts
    Bachelor of Fine Arts - BFA, Dance
    2011 - 2015

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