IT Project Manager

• Oct 2022 - Present

Continuous Improvement Analyst

• Aug 2021 - Oct 2022

I championed the organization's continuous improvement program. I managed selected projects for this program geared towards process improvements and improving safety. I was responsible for mapping and updating evolving processes through the use of Visio, with a direct focus on process, people, and technology.

Testing Technician

• Oct 2020 - Jul 2021

● Created active, flexible wireframe to assist with communication and vision of new sales team website● Conducted daily processing and testing of network equipment from networking companies such as Cisco, Juniper, Arista, Brocade, Dell, and HP● Communicate with team members to troubleshoot and problem solve software and hardware issues● Prioritize workflow and adapt to current testing department needs, including help with orders forcustomers

Computer Operator I

• Aug 2019 - Aug 2020

• Monitor the operations of various servers, network components, and overall mainframe environment• Analyze and resolve network issues by contacting users via phone and email• Assist the Health System Helpline during busy periods• Complete nightly data processing, accurately and efficiently • Monitor the operations of various servers, network components, and overall mainframe environment• Analyze and resolve network issues by contacting users via phone and email• Assist the Health System Helpline during busy periods• Complete nightly data processing, accurately and efficiently

Guest Service Associate

• Jun 2015 - Oct 2019

• Mentor and educate new employees on guest service tasks• Assist with daily operations through positive guest interactions and maintenance of store• Received “Make a Difference” Award • Mentor and educate new employees on guest service tasks• Assist with daily operations through positive guest interactions and maintenance of store• Received “Make a Difference” Award

Gallery Assistant

• Jul 2018 - Jul 2019

• Developed and constructed bimonthly exhibits with overall attendance of 100+ individuals• Co-curated and juried exhibit on student university artwork throughout state of Wisconsin• Aided cataloguing and researching of 200 pieces of artwork in PastPerfect Museum Software• Preservation of collection through restoration of frames and use of specialized materials, such as Plexiglas• Lead tours for school groups consisting of 20+ individuals from all age groups• Photographed and assisted with receptions and workshops of 20-50 attendants• Lead art activities with children at hospital, in order to improve experience during stay

Visitor Engagement Intern

• Feb 2018 - May 2018

• Managed and updated visitor tracking program to be utilized by visitor engagement and curatorial staff• Crafted a Spanish guide for the museum to be utilized by visitors during their visit, based off exhibit labels• Conducted extensive research on museum’s art collection in order to help build history of the museum• Assisted with the successful packaging and transport of 50 artifacts of different media• Worked successfully with curatorial, collections, and communications departments on self-motivated tasks

Gallery Guard

• Sep 2017 - Dec 2017

• Collaborated with four different student organizations to put on Día de los Muertos event attended by 200 people• Delegated and directed volunteers during Día de los Muertos event• Communicated with patrons about 3 exhibitions of different media and topics• Assisted with the set-up and removal of exhibitions, involving handling different media and communicating directly with artists • Collaborated with four different student organizations to put on Día de los Muertos event attended by 200 people• Delegated and directed volunteers during Día de los Muertos event• Communicated with patrons about 3 exhibitions of different media and topics• Assisted with the set-up and removal of exhibitions, involving handling different media and communicating directly with artists

Crew Member

• Jun 2013 - May 2017

• Mentor and educate new employees on providing gold standard of service • Assist with daily operations through positive customer interactions and high quality service • Mentor and educate new employees on providing gold standard of service • Assist with daily operations through positive customer interactions and high quality service