Experience

Black Powder Coffee

• United States
• Food Production
• 1 - 100 Employee

• Lead Coffee Roaster and Production Assistant

  • Feb 2022 - Present

  Roast 20+ single-origin coffee beans to their unique roast profiles, following strict protocols for the correct operation of roasting machinery. Developed 6+ seasonal coffee blends for the management team Developed 3 master roast profiles for new green coffee products Ensure coffee quality control with random sampling 3-5 times a week. Responsible for training incoming roasters and other team members on the roasting machine Assess roasted and green coffee stock levels daily, and maintain par levels Assist production fulfillment and scheduling - and workflow Evaluate production roasts through cupping samples Performed routine maintenance, including servicing and cleaning, of the coffee roasting machine Create a daily roast schedule by tallying online, retail, and wholesale orders. Prepare green coffee and roasting software for daily roast activity. Package coffee for retail, online & wholesale orders Evaluate green coffee samples through cupping Customer service Show less



CupLux Coffee & Cold Brew

• United States
• Food & Beverages
• 1 - 100 Employee

• Operations Manager

  • Feb 2021 - Feb 2022

  Accomplishments: Promoted from Barista to Assistant Manager in 3 weeks. Promoted from Assistant Manager to Site Leader in 3.5 months. Developed, implemented, and created documentation and processes for the new Smoothie Product Line featuring 5 unique smoothie beverages. Health Department Certification within 2 months: guided Cuplux through necessary actions and new processes to obtain NC Health Department Certification for the first time in company history. Trained 3 employees to be fully functioning baristas, front of house support, and to fulfill back of house responsibilities. Solely trained the Assistant Manager through our promotions along with new responsibilities. General responsibilities: Understand Cuplux business process and monitor process completion on an ongoing basis: retail order fulfillment and customer interactions, drink and food preparation, site promotional and communication activities, equipment requirement and floor plan, site maintenance, site security, inventory management, and retail operational procedures and work instructions. Create and maintain process documents: general process work, employee role responsibilities, daily workflow schedule, downtime tasks, preparation procedures, and ensure document control of all processes. Responsible for Draft Beverage Production, retail and wholesale: planning, scheduling, inventory, quality control, delivery, and equipment maintenance. Point person for all B2B Relationships. Human Resources (HR) responsibilities: Prepare the employee work schedule; manage call outs, tardiness, and changes in schedule. Monitor staff performance, individually and as a team. Prepare and implement job postings and manage recruitment process. Perform routine face to face discussion with periodic written communication to ensure the staff is aware of changes, new initiatives, and focus areas. Manage and coordinate onboarding activities for new staff. Create and maintain training materials to support all staff. Show less



American Woodmark

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Quality Engineer

  • Jan 2020 - Feb 2021

  Conduct root-cause analysis on handling, process, and manufacturing variations. Lead project team for standardization of process audits across 3 stock assembly plants for 80% of top defects. Participation in cross-functional teams including provider plants, engineering, assembly, distribution, and service centers. Documentation Specialist for drop testing, cabinet construction, process mapping, and Standard Operating Procedures (SOPs). Conduct root-cause analysis on handling, process, and manufacturing variations. Lead project team for standardization of process audits across 3 stock assembly plants for 80% of top defects. Participation in cross-functional teams including provider plants, engineering, assembly, distribution, and service centers. Documentation Specialist for drop testing, cabinet construction, process mapping, and Standard Operating Procedures (SOPs).



Virginia Tech Dinning Services

• Blacksburg, Virginia, United States

• Student Assistant Manager

  • Nov 2015 - Jan 2020

  Provide support and leadership to current and new employees, ensure mandatory tasks are accomplished. Assist the managers in the care and closing of the shop to start off prepared for the following day. Follow HACCP guidelines and documentation, maintain temperature logs, and pursue corrective action as necessary. Cashiered certified. Qualified to operate register and handle credit card reports after each cashiering shift. Provide support and leadership to current and new employees, ensure mandatory tasks are accomplished. Assist the managers in the care and closing of the shop to start off prepared for the following day. Follow HACCP guidelines and documentation, maintain temperature logs, and pursue corrective action as necessary. Cashiered certified. Qualified to operate register and handle credit card reports after each cashiering shift.