Caitlyn Eacker
Keyholder at FEKKAI- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Anna Henk
Although our UX/UI bootcamp was fully remote, Caitlyn was the one person I could always count on for feedback. She is extremely reliable and a great classmate to have. She's very encouraging, engaged and always there to help! She would be an amazing asset on any team.
Anna Henk
Although our UX/UI bootcamp was fully remote, Caitlyn was the one person I could always count on for feedback. She is extremely reliable and a great classmate to have. She's very encouraging, engaged and always there to help! She would be an amazing asset on any team.
Anna Henk
Although our UX/UI bootcamp was fully remote, Caitlyn was the one person I could always count on for feedback. She is extremely reliable and a great classmate to have. She's very encouraging, engaged and always there to help! She would be an amazing asset on any team.
Anna Henk
Although our UX/UI bootcamp was fully remote, Caitlyn was the one person I could always count on for feedback. She is extremely reliable and a great classmate to have. She's very encouraging, engaged and always there to help! She would be an amazing asset on any team.
Credentials
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Building Rapport with Customers
LinkedInJun, 2023- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJun, 2023- Nov, 2024 -
Customer Service Foundations (2020)
LinkedInJun, 2023- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJun, 2023- Nov, 2024 -
Customer Service: Problem-Solving and Troubleshooting
LinkedInJun, 2023- Nov, 2024 -
Interpersonal Communication
LinkedInJun, 2023- Nov, 2024 -
Serving Customers Using Social Media
LinkedInJun, 2023- Nov, 2024
Experience
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FEKKAI
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United States
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Personal Care Product Manufacturing
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1 - 100 Employee
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Keyholder
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Jun 2023 - Present
Experienced relationship-driven approach to customer service with a strong background in delivering exceptional connections and driving sales in the beauty industry. Proven ability to provide personalized recommendations, create positive client experiences, and contribute to a collaborative team environment. Passionate about the Fekkai brand and committed to upholding its high standards. Experienced relationship-driven approach to customer service with a strong background in delivering exceptional connections and driving sales in the beauty industry. Proven ability to provide personalized recommendations, create positive client experiences, and contribute to a collaborative team environment. Passionate about the Fekkai brand and committed to upholding its high standards.
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Yolk Toast
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New York, New York, United States
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Founder
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Sep 2022 - Present
Elevated Wellness for Modern Mamas: Join Yolk Toast and embark on a transformative journey of motherhood. Discover insightful blog posts, personalized outings with Toddler Walks, and a range of services to make your life easier. Empower yourself with our community, knowledge, and heartfelt connections. Experience motherhood in a whole new way with Yolk Toast. Elevated Wellness for Modern Mamas: Join Yolk Toast and embark on a transformative journey of motherhood. Discover insightful blog posts, personalized outings with Toddler Walks, and a range of services to make your life easier. Empower yourself with our community, knowledge, and heartfelt connections. Experience motherhood in a whole new way with Yolk Toast.
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Private Family
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New York City Metropolitan Area
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Traveling Nanny
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Aug 2011 - May 2023
With over 12 years of international childcare experience, I have worked with 5 families across 5 cities on 3 continents. My journey as a nanny has allowed me to immerse myself in diverse cultures, adapt to different parenting styles, and develop a deep understanding of child development. From newborns to school-age children, I have provided personalized care, nurturing support, and a safe environment for each child. I bring knowledge, flexibility, and a passion for creating meaningful connections with children and parents. As a trusted partner, I offered little ones exceptional care and enriching experiences. I know what it takes to support a thriving household. Show less
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The Foundry Community
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United States
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Non-profit Organizations
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1 - 100 Employee
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Manager
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Nov 2018 - Apr 2019
-Managed and trained a team of 8-12 baristas, ensuring excellent customer service. -Successfully launched a nonprofit coffee shop in a coworking space. -Handled inventory management and ordering, maintaining stock levels. -Communicated with local vendors for timely supply deliveries. -Analyzed sales data for informed inventory decisions. -Collaborated with coworking space management for a positive customer experience. -Addressed customer complaints professionally and effectively. -Maintained a clean and organized shop environment. -Trained new employees on procedures and customer service. -Cultivated a positive and collaborative team culture. Show less
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Cherry on Top
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Lincoln, Nebraska, United States
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Manager
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Sep 2016 - Jul 2017
-Oversee daily operations, manage employees, and ensure customer satisfaction -Develop and implement marketing strategies to attract and retain customers, such as offering unique and healthy toppings and catering to dietary restrictions -Manage finances and maintain inventory, including monitoring the cost of ingredients and controlling waste -Ensure compliance with health and safety regulations specific to handling and storing frozen yogurt -Train and develop employees to make sure they are knowledgeable about the different flavors and toppings, and provide high-quality customer service -Keep up with industry trends and introduce new flavors and promotions to keep the business fresh and competitive -Implement policies and procedures specific to operating a frozen yogurt shop, such as monitoring machine performance and maintaining equipment to ensure the product's quality. Show less
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Jersey Mike's Subs
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United States
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Restaurants
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700 & Above Employee
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Manager
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Feb 2015 - Aug 2015
-Oversee daily operations, follow franchise procedures, manage inventory, and maintain cleanliness. -Manage employees, hire and train staff, schedule shifts, and monitor performance. -Ensure customer satisfaction, resolve complaints, and uphold service standards. -Develop and execute local marketing strategies to attract and retain customers. -Manage finances, budgets, expenses, and profitability within franchise guidelines. -Maintain inventory, order supplies, and follow inventory management policies. -Ensure compliance with franchise regulations for health, safety, and branding. -Train employees to provide excellent service and uphold franchise standards. -Build community relationships through sponsorships and partnerships. -Implement policies to improve efficiency while following franchise guidelines. -Ensure quality, portion control, and food safety in sandwich preparation. -Maintain a clean and organized kitchen, following health and safety regulations. -Coordinate with suppliers for quality ingredients and timely deliveries. -Comply with local and state food safety and health codes. Show less
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A Sound Impression
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United States
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Entertainment Providers
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1 - 100 Employee
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Intern
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Jun 2009 - May 2010
Organized and labeled marketing materials to improve the efficiency of the team at A Sound Impression Promoted the company's services at Bridal Fairs, effectively increasing brand awareness and generating leads Reviewed music playlists for Disc Jockeys before events, ensuring the highest level of quality in the music selection Prepared promotional door entry bags for the company's network at Bridal Fairs, facilitating successful networking opportunities. Organized and labeled marketing materials to improve the efficiency of the team at A Sound Impression Promoted the company's services at Bridal Fairs, effectively increasing brand awareness and generating leads Reviewed music playlists for Disc Jockeys before events, ensuring the highest level of quality in the music selection Prepared promotional door entry bags for the company's network at Bridal Fairs, facilitating successful networking opportunities.
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Education
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2023 - 2024
Skillcrush
Web Design Certificate, Front End Engineering -
2022 - 2023
Flatiron School
Product Design Certificate, Web Page, Digital/Multimedia and Information Resources Design
Community
