Director, HR Operations & Payroll

• Jul 2023 - Present

Manager, HR Operations & Payroll

• Mar 2020 - Jul 2023

- Subject matter expert for HCM solution, UKG Pro, and additional modules including Recruiting, Onboarding, Workforce Management, Talent Management, Compensation, and Business Intelligence. - Provides daily and ongoing maintenance, administration, and troubleshooting of UKG Pro to both administrators and end users. - Analyzes, recommends, and implements improvements for HCM suite to help scale capabilities. - Monitors quarterly releases and upgrades system as necessary to ensure full… Show more - Subject matter expert for HCM solution, UKG Pro, and additional modules including Recruiting, Onboarding, Workforce Management, Talent Management, Compensation, and Business Intelligence. - Provides daily and ongoing maintenance, administration, and troubleshooting of UKG Pro to both administrators and end users. - Analyzes, recommends, and implements improvements for HCM suite to help scale capabilities. - Monitors quarterly releases and upgrades system as necessary to ensure full system optimization. - Responsible for all interfaces and file feeds to outside vendors. - Creates, implements, and delivers all Reporting Dashboards, to include but not limited to, Recruiting Dashboard, Overall HR Dashboard, Roster Dashboard, Leadership Dashboard, Turnover Dashboard, and Diversity Dashboard. - Leads the Senior Payroll Specialist and provides support in payroll processing for 800 employees across 8 entities and multiple states. - Responsible for bi-weekly payroll review and auditing.

HR Operations Partner

• Sep 2019 - Mar 2020

- Oversaw the RFP process for the new HCM solution, Ultimate Kronos Group (UKG). - Project Managed the full implementation of UKG Pro, along with additional modules including Recruiting and Onboarding. - Designed and delivered the Annual Engagement Survey, including execution, report generation and data comprehension. - Supported all operational aspects of Employee Events including Recognition Week, State of the Company, Tenure Recognition, and Annual Awards. - Designed and… Show more - Oversaw the RFP process for the new HCM solution, Ultimate Kronos Group (UKG). - Project Managed the full implementation of UKG Pro, along with additional modules including Recruiting and Onboarding. - Designed and delivered the Annual Engagement Survey, including execution, report generation and data comprehension. - Supported all operational aspects of Employee Events including Recognition Week, State of the Company, Tenure Recognition, and Annual Awards. - Designed and delivered a new Performance Review Process for the enterprise. This included processes behind Goal Setting, Quarterly Reviews, and Merit Recommendation Template support. - Managed all HR Metrics and created dashboards for reporting ease.

Talent Acquistion Lead

• Jan 2019 - Sep 2019

- Created, led and implemented recruitment strategies in collaboration with operational needs. - Led Campus Recruitment efforts and consistently built relationships with Universities within all markets while executing events. - Facilitated and assisted with creating training and development programming and activities related to recruitment and hiring. - Managed quarterly hiring and onboarding metric tracking and reporting and provided solutions for continual improvement regarding… Show more - Created, led and implemented recruitment strategies in collaboration with operational needs. - Led Campus Recruitment efforts and consistently built relationships with Universities within all markets while executing events. - Facilitated and assisted with creating training and development programming and activities related to recruitment and hiring. - Managed quarterly hiring and onboarding metric tracking and reporting and provided solutions for continual improvement regarding recruitment decisions to ultimately improve the quality of hire and candidate experience. - Led and mentored all associates within the Recruiting department. - Assumed the above responsibilities in addition to the Talent Acquisition Partner role outlined below.

Recruiter

• Nov 2017 - Jan 2019

- Managed full lifecycle recruitment efforts for open positions across a diverse portfolio of roles and seniority levels in the following business/industry sectors: Accounting/Finance, Information Technology, Marketing, Property Management, Utility / Energy, Fitness and Wellness, Construction and Development, and other industries within the company, as needed. - Performed and managed key aspects of recruitment activities including, but not limited to, applicant sourcing and screening… Show more - Managed full lifecycle recruitment efforts for open positions across a diverse portfolio of roles and seniority levels in the following business/industry sectors: Accounting/Finance, Information Technology, Marketing, Property Management, Utility / Energy, Fitness and Wellness, Construction and Development, and other industries within the company, as needed. - Performed and managed key aspects of recruitment activities including, but not limited to, applicant sourcing and screening, interview facilitation, and managing internal feedback to help aid in reaching a hiring decision. - Managed communication and correspondence with candidates including but not limited to, candidate feedback, offer extensions, offer negotiations, and on boarding matters. - Managed third party search firm partnerships and completed research as needed. - Served as a business partner to our hiring managers regarding talent needs.

Recruiting Coordinator

• Oct 2016 - Nov 2017

- Coordinates offer extensions and the negotiation process for select openings. - Manages the Company's pre-employment screening process adhering to established best practices and guidelines consistently. - Partners with third party vendor for background check processing, drug testing, professional reference verification and completes initial review of results. - Coordinates on boarding activities including, but not limited to, managing correspondence with candidates, scheduling new… Show more - Coordinates offer extensions and the negotiation process for select openings. - Manages the Company's pre-employment screening process adhering to established best practices and guidelines consistently. - Partners with third party vendor for background check processing, drug testing, professional reference verification and completes initial review of results. - Coordinates on boarding activities including, but not limited to, managing correspondence with candidates, scheduling new hire orientations and partnering with respective hiring managers. - Assists with applicant sourcing and interview coordination and facilitation for select openings, as needed. - Manages the e-verification process and other compliance related items associated with on boarding. - Assists with electronic file organization and record retention. - Completes and compiles data for various HR metric reporting. - Assists with promoting a vibrant, positive work environment and helps strengthen organizational culture. - Completes other projects as directed or assigned.

Dependency Case Manager

• Jul 2011 - Sep 2016

-Conducted in home child safety assessments and provide full case management services to families in need in Miami Dade County -Assessed client’s needs and developed service plans to address abused, abandoned, and neglected children within the dependency court system -Developed partnerships with parents and overcame resistance to assist them in acquiring the skills and behaviors to provide a safe and loving home for their children -Coordinated the delivery of services, referrals… Show more -Conducted in home child safety assessments and provide full case management services to families in need in Miami Dade County -Assessed client’s needs and developed service plans to address abused, abandoned, and neglected children within the dependency court system -Developed partnerships with parents and overcame resistance to assist them in acquiring the skills and behaviors to provide a safe and loving home for their children -Coordinated the delivery of services, referrals, and linkages to clients and families to service providers in order to help reunify families while assessing child safety -Monitored and assisted families in the access of community services such as Social Security, American’s Persons with Disabilities, Guardian ad Litem, Child Support Enforcement, Homeless Alliance, Missing and Exploited Children and other government programs -Monitored service plan progress and evaluated reports from multiple service providers in order to provide the most accurate information to the overseeing dependency judges and court system -Prepared case/status reports and other necessary legal documents to be presented in court while maintaining compliance with dependency and family court law -Functioned as a liaison between but not limited to families, service providers, attorneys and court personnel -Maintained case files and entered data into the statewide data system Florida Safe Families Network (FSFN) Show less -Conducted in home child safety assessments and provide full case management services to families in need in Miami Dade County -Assessed client’s needs and developed service plans to address abused, abandoned, and neglected children within the dependency court system -Developed partnerships with parents and overcame resistance to assist them in acquiring the skills and behaviors to provide a safe and loving home for their children -Coordinated the delivery of services, referrals… Show more -Conducted in home child safety assessments and provide full case management services to families in need in Miami Dade County -Assessed client’s needs and developed service plans to address abused, abandoned, and neglected children within the dependency court system -Developed partnerships with parents and overcame resistance to assist them in acquiring the skills and behaviors to provide a safe and loving home for their children -Coordinated the delivery of services, referrals, and linkages to clients and families to service providers in order to help reunify families while assessing child safety -Monitored and assisted families in the access of community services such as Social Security, American’s Persons with Disabilities, Guardian ad Litem, Child Support Enforcement, Homeless Alliance, Missing and Exploited Children and other government programs -Monitored service plan progress and evaluated reports from multiple service providers in order to provide the most accurate information to the overseeing dependency judges and court system -Prepared case/status reports and other necessary legal documents to be presented in court while maintaining compliance with dependency and family court law -Functioned as a liaison between but not limited to families, service providers, attorneys and court personnel -Maintained case files and entered data into the statewide data system Florida Safe Families Network (FSFN) Show less