Caitlin Spence

Senior CX Strategist at Hardhat
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU

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Credentials

  • Introduction to B Corps
    Torrens University Australia
    Jun, 2022
    - Nov, 2024
  • Customer Experience Expert Certification
    Qualtrics
    Jun, 2020
    - Nov, 2024

Experience

    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • Senior CX Strategist
      • Jun 2023 - Present

    • France
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Climate Fresk Facilitator
      • Oct 2021 - Present

      Climate Fresk is an engaging 3-hour workshop that aims to educate people about the fundamental science behind climate change and its causes and consequences. Climate Fresk is an engaging 3-hour workshop that aims to educate people about the fundamental science behind climate change and its causes and consequences.

    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Lead Consultant
      • Dec 2021 - Jun 2023

      Collaborating with global experts and local colleagues to uplift employee capability and develop localised sustainability offerings to help our clients measure their impact, develop their net-zero strategy and design a more sustainable future.

    • Consultant
      • Oct 2021 - Dec 2021

      Strong delivery across a breadth of projects, clients and sectors - Public Sector, Financial Services, Consumer, Product and Retail Sector.Collaborating with global experts and local colleagues to uplift employee capability and develop localised sustainability offerings to help our clients measure their impact, develop their net-zero strategy and design a more sustainable future.

    • France
    • Business Consulting and Services
    • 700 & Above Employee
    • Lead Consultant
      • Dec 2021 - Jun 2023

      Collaborating with global experts and local colleagues to uplift employee capability and develop localised sustainability offerings to help our clients measure their impact, develop their net-zero strategy and design a more sustainable future.

    • Consultant
      • Mar 2020 - Dec 2021

      Strong delivery across a breadth of projects, clients and sectors - Public Sector, Financial Services, Consumer, Product and Retail Sector.Collaborating with global experts and local colleagues to uplift employee capability and develop localised sustainability offerings to help our clients measure their impact, develop their net-zero strategy and design a more sustainable future.

    • Associate Consultant
      • Mar 2019 - Mar 2020

    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Women@Capgemini Co-Lead
      • Aug 2019 - Jun 2023

      Led Capgemini’s employee-led network for gender equality and advised on the strategic direction of our Diversity & Inclusion strategy from 2020 to 2022. Leading a community of over 50 people and driving grassroots initiatives across the organisation. Received awards for my contribution: Culture Builder (2021) and Inventor of the Quarter: Role Model with Impact (2020) nominated by colleagues and GEM (Going the Extra Mile) award from our CEO (2020). Led Capgemini’s employee-led network for gender equality and advised on the strategic direction of our Diversity & Inclusion strategy from 2020 to 2022. Leading a community of over 50 people and driving grassroots initiatives across the organisation. Received awards for my contribution: Culture Builder (2021) and Inventor of the Quarter: Role Model with Impact (2020) nominated by colleagues and GEM (Going the Extra Mile) award from our CEO (2020).

    • Australia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Junior Performance/ Marketing Coordinator Intern
      • Oct 2018 - Jan 2019

      I focused on the performance and results of the products developed using user-centred design. Helping to drive traffic to our clients websites and monitoring the performance through analytics and constantly iterating. I focused on the performance and results of the products developed using user-centred design. Helping to drive traffic to our clients websites and monitoring the performance through analytics and constantly iterating.

  • Rolla Bottle
    • South Melbourne
    • Marketing and Branding Intern
      • Apr 2018 - Jun 2018

      At Rolla Bottle, our passion is driven by putting an end to single use plastics. Starting with the water bottle. My experience involves increasing customer awareness and driving customer engagement through social media, including Instagram and Facebook. At Rolla Bottle, our passion is driven by putting an end to single use plastics. Starting with the water bottle. My experience involves increasing customer awareness and driving customer engagement through social media, including Instagram and Facebook.

Education

  • Curtin University
    Graduate Certificate in Environment and Climate Emergency, Sustainability Studies
    2021 - 2022
  • RMIT University
    Bachelor's degree, Business
    2016 - 2018

Community

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