Experience

TRP Worldwide

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2021 - Present



Ocean State Job Lot

• United States
• Retail
• 700 & Above Employee

• Operations Supervisor

  • Aug 2020 - Sep 2021

  - Protection of company assets, including but not limited to, office safe, register keys, and employee documentation- Ensuring all OSJL customers receive the best possible service on the sales floor and at the point of sale - Maintain compliance with company policies and procedures.- Maintain confidentiality of HR, financial, and other proprietary company documents- Ensure all associates are onboarded and trained according to company standards- Ensure that the Operations office is kept in standard working order; all files are set to company standards, and the work area is clean, organized, and audit-ready at all times- Timely completion of all office generated paperwork, demonstrating the appropriate amount of urgency with all deadlines- Preparation and accurate recording of all media, register checkouts, and deposits- Preparation of payroll and participation in associate scheduling- Compliance with cash handling, receiving, safety, and maintenance procedures- Timely communication to management of all corporate, associate, and customer issues- Support Front End operations as needed- Ensure that all warehouse and vendor merchandise returns are shipped according to schedule and inventory adjustments are entered into systems on a timely basis- Manage daily incoming and outgoing communication to the home office, regional office, and others as needed.- Ensure that Damaged Merchandise information is handled daily as per the procedure.

• Front End Supervisor

  • May 2018 - Aug 2020

  - Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures- Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates- Scheduling to ensure proper coverage at the front end/service desk- Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)- Damages and returns are handled daily according to established company procedure

• Sales Associate

  • Aug 2016 - May 2018

  - Ensuring all OSJL customers receive the best possible service on the sales floor and at the point of sale- Proper handling of all transactions and corresponding documentation.- Maintaining OSJL merchandising standards for all assigned areas- Timely communication to store management of any issues- Cart retrieval



The Paper Store

• United States
• Retail
• 500 - 600 Employee

• Sales Associate

  • Sep 2019 - Mar 2020

  - Responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.- Following company guidelines when ringing up customers at the POS- Processing new products- Stocking shelves- Recovery of the sales floor- Cleaning the store - Responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.- Following company guidelines when ringing up customers at the POS- Processing new products- Stocking shelves- Recovery of the sales floor- Cleaning the store



North East Expos inc.

• Ticket Sales Representative

  • Feb 2015 - Mar 2020

  - Ensure all customers are given premier customer service before, during, and after the show.- Assisting set up for booths before show dates- Organizing Exhibitor badges to ensure all vendors and/or booth workers are identified- Answering company phone and taking messages for the owner- Assisting with will call booth- Selling tickets in a box office setting with cash only - Assisting owner with other directives - Ensure all customers are given premier customer service before, during, and after the show.- Assisting set up for booths before show dates- Organizing Exhibitor badges to ensure all vendors and/or booth workers are identified- Answering company phone and taking messages for the owner- Assisting with will call booth- Selling tickets in a box office setting with cash only - Assisting owner with other directives