Experience

Amwell

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Implementation Manager

  • May 2022 - Present



InVita Healthcare Technologies

• United States
• Software Development
• 1 - 100 Employee

• Manager of Client Services, Compliance Products

  • Jul 2020 - May 2022

  Baltimore, Maryland, United States Manage the Compliance Software Product's client services and implementation team. Lead the team from hiring and onboarding to performance management. Oversee all department projects, active accounts and client implementations by assigning responsibilities, setting deadlines and monitoring progress. Ensure staff are fulfilling duties to clients and to the company by defining quarterly KPIs and Annual Reviews. Manage over 60+ active accounts, from small to larger enterprises, for all… Show more Manage the Compliance Software Product's client services and implementation team. Lead the team from hiring and onboarding to performance management. Oversee all department projects, active accounts and client implementations by assigning responsibilities, setting deadlines and monitoring progress. Ensure staff are fulfilling duties to clients and to the company by defining quarterly KPIs and Annual Reviews. Manage over 60+ active accounts, from small to larger enterprises, for all implementations, SOWs and ongoing support. Act as lead implementation manager for enterprise customers. Collaborate on implementations and projects with cross functional teams including research and development, DevOps, product, marketing and company leadership.

• Senior Product Specialist

  • Jan 2018 - Jun 2020

  Baltimore, Maryland Area Lead the entire software implementation lifecycle for all new clients on the Compliance Software Products from kick-off to go-live. Create and maintain project plans and key milestone documentation to track progress. Develop weekly agendas and meet with clients and internal team members to provide status updates and ensure project deadlines are being met. Additional responsibilities include: • Collaboration with the Software Engineering department to develop requirements for new software… Show more Lead the entire software implementation lifecycle for all new clients on the Compliance Software Products from kick-off to go-live. Create and maintain project plans and key milestone documentation to track progress. Develop weekly agendas and meet with clients and internal team members to provide status updates and ensure project deadlines are being met. Additional responsibilities include: • Collaboration with the Software Engineering department to develop requirements for new software releases. • Technical writing of new manuals, release notes, test cases, validation checklists and other documentation. • Assist with sales product demonstrations via Zoom or on-site. • Presenting at yearly User’s Conferences and Trade Shows.

• Client Relations Associate

  • Oct 2016 - Dec 2017

  Baltimore, Maryland Area Work in the client services department for healthcare SaaS software company utilized by blood centers and hospitals. Field and triage software client support inquiries, manage a support queue by utilizing JIRA ticketing system, assign deadlines to Software Engineering team and provide status updates internally and externally. Perform software end user training sessions with clients via Zoom or in person at client site.



Celtic Technologies, Inc.

• 1 - 100 Employee

• Database Sustainment Specialist

  • May 2015 - Oct 2016

  Annapolis, Maryland US Navy Bureau of Medicine and Surgery Contract. DMLSS-FM software specialist at the Naval Health Clinic Annapolis. Responsibilities: • Provided operational support services to the client (Naval Health Clinic Annapolis) and their Operations Management department by specializing in the Defense Medical Logistics Standard Support (DMLSS) software to record all facility work orders and projects • Managed database of customer inventory, medical inventory, equipment maintenance… Show more US Navy Bureau of Medicine and Surgery Contract. DMLSS-FM software specialist at the Naval Health Clinic Annapolis. Responsibilities: • Provided operational support services to the client (Naval Health Clinic Annapolis) and their Operations Management department by specializing in the Defense Medical Logistics Standard Support (DMLSS) software to record all facility work orders and projects • Managed database of customer inventory, medical inventory, equipment maintenance, property management, facility management • Coordinated, scheduled and tracked to completion all facility work orders, maintenance plans, and projects between the appropriate Public Works subcontractors and the facility • Tracked financial progress of all design and construction contracts in support of active projects Show less



HelloBCN Hostel

• Spain
• Hospitality
• 1 - 100 Employee

• Hospitality and Social Media Intern

  • Sep 2014 - Dec 2014

  Barcelona Area, Spain • Hosted and provided guest and hospitality services in an international hostel • Created, advertised and led weekly social and educational activities for guests including city walking tours, day trips to nearby cities, hikes, museum tours, bar crawls and dinners • Planned and coordinated all logistics, travel arrangements and itineraries for these activities • Managed and produced original content for all of the hostel’s social media platforms – Facebook and Instagram; responded to… Show more • Hosted and provided guest and hospitality services in an international hostel • Created, advertised and led weekly social and educational activities for guests including city walking tours, day trips to nearby cities, hikes, museum tours, bar crawls and dinners • Planned and coordinated all logistics, travel arrangements and itineraries for these activities • Managed and produced original content for all of the hostel’s social media platforms – Facebook and Instagram; responded to and communicated with consumers via these platforms Show less



Vocus

• Public Relations and Communications Services
• 100 - 200 Employee

• Media Research Analyst

  • Oct 2013 - Sep 2014

  College Park, Maryland Cision is the leading global provider of PR software and services including content marketing, media monitoring, media list building, distribution and analysis. Responsibilities: • Maintained marketing directory for magazine department by gathering information about members of the media via telephone interviews and web research • Researched and analyzed relevant print, online, broadcast and social media coverage regarding clients, as well as competitors and industry • Developed… Show more Cision is the leading global provider of PR software and services including content marketing, media monitoring, media list building, distribution and analysis. Responsibilities: • Maintained marketing directory for magazine department by gathering information about members of the media via telephone interviews and web research • Researched and analyzed relevant print, online, broadcast and social media coverage regarding clients, as well as competitors and industry • Developed and maintained quarterly report employing Microsoft Office Suite software Show less



University of Maryland

• United States
• Higher Education
• 700 & Above Employee

• Customer Service Representative

  • Jan 2012 - May 2014

  College Park, Maryland Performed customer service, information services, and administrative/ clerical duties for Campus Recreation Services fitness and wellness center.



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Kids Activities Team Member

  • May 2011 - Sep 2013

  Columbia, Maryland