Experience

Netstock

• United States
• Software Development
• 1 - 100 Employee

• Professional Services Analyst

  • Jan 2023 - Present

  Account Management for existing clients. Providing specialist support, training, demonstrations and resources. Churn analysis and improving retention. Ensuring clients make the most of the tool and have all they need to achieve great results. Selling additional modules to existing clients. Training sales engineers on their presentations, leading demonstrations where the prospects' requirements are more complex and providing ongoing support to the sales teams.

• Sales Engineer

  • Mar 2021 - Jan 2023

  I provide online customised live product demonstrations of our software to perspective clients.Please feel free to connect & send me message to schedule in a demo with us so we may learn more about your business requirements and discover how NETSTOCK can add value to your processes.> Providing online customised demonstrations of inventory optimisation software> Presenting industry-related webinars demonstrating the software> Researching & preparing resources for demonstrations including slideshows, software examples, and related background information about the business & attendees> Experience presenting to high-level C-Suite executives, inventory planners, IT and managers> Attending discovery sessions to ask qualifying questions to understand requirements> Recording short informative videos highlighting key software features> Summarising & sharing a recap following each demonstration on the information learnt & shown> Working towards personal & team budgets & KPIs> Preparing and creating informative sales collateral for both internal & external use> Forming good relationships with prospects to hand over to the Customer Success team> Organising & facilitating existing client references for new prospects> Creating quotes to send to prospects & clients> Using BANT to qualify and pursue prospects throughout the sales cycle to close deals



SSI SCHÄFER

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Software Support Engineer - Level 2

  • Nov 2018 - Feb 2021

  > Supporting warehouse logistics and automation software as first and second-level support > Performing deep problem-solving analysis including bash/ksh (Linux), Vim, CVS, Shell Script, Java, XML, SQL and networking troubleshooting > Preparing bug fixes, deployments, change requests and delivering solutions to fulfil customer requirements > Organising, implementing & testing solutions delivered by an agreed deadline > Estimating time & materials required to provide the customer with quotations on requests to upgrade their systems > Experience generating reports, statistics, and analytics via SQL queries and using excel to efficiently represent data including trends and statistics for information and analysis > Managing & maintaining good relationships with existing customers



TASK

• United States
• Software Development
• 1 - 100 Employee

• Senior Support Analyst

  • Mar 2018 - Nov 2018

  > Training first-level technicians and accepting escalated issues> Logging bugs with the development team and ensuring software patches are deployed> Dealing with the highest priority issues and being a liaise between managers internally and externally> Training new staff members and assigning tasks to existing first level analysts> Accepting escalated issues from both team members and clients I have formed close relationships with> Maintaining relationships with large customer accounts including managing customer expectations, facilitating meetings and project delivery according to deadlines> Facilitating training and high-level meetings between development & clients for new features

• Technical Support Analyst

  • Sep 2017 - Mar 2018

  Customer facing over the phone support for customers in the Retail and Hospitality Industry. I have combined my experience working in these industries to assist my learning and performance in supporting our customers. As a first level support technician, we troubleshoot basic software, hardware and network issues. Although we support our custom-made software first, we are also experienced in basic Windows troubleshooting such as system maintenance, external devices and networking. This position has excelled my phone etiquette and customer service in stressful situations.



JB Hi-Fi

• Australia
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Media Advisor

  • Apr 2015 - Sep 2017

  I experience a high level of interaction with customers resulting in an extensive practice of customer service, resolution and general enquiries. I have experience in processing online orders, including filling out paperwork, calling customers, and dealing with stock enquiry requests. I have practice in following paperwork procedures in returns, exchanges of products, dealing with faulty products and stock take counting. I also have experience in selling add-ons and warranties to sales in order to achieve a department weekly budget. I have sales experience with hardware accessories including experience in upselling and suggestive selling.



The Slip Inn

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bartender

  • Aug 2014 - Nov 2015

  I have experience in working in a fast paced night club, practice in memorising and making a various assortment of margaritas, table service and high level of customer interaction. I know a basic introduction into gaming, including: clearing cashboxes, payouts, conducting hard reads on machines. I have experience in working in a fast paced night club, practice in memorising and making a various assortment of margaritas, table service and high level of customer interaction. I know a basic introduction into gaming, including: clearing cashboxes, payouts, conducting hard reads on machines.



Crows Nest Hotel

• Bartender

  • Jan 2014 - Oct 2014

  I learned to work in a fast paced environment and utilise down time efficiently for set up and cleaning of the bar. I practiced pouring beer, running TAB, enforcing RSA and working under pressure. I learned to work in a fast paced environment and utilise down time efficiently for set up and cleaning of the bar. I practiced pouring beer, running TAB, enforcing RSA and working under pressure.



HOYTS Group

• Australia
• Entertainment Providers
• 400 - 500 Employee

• Cinema Worker

  • Oct 2011 - Jun 2014

  I have POS experience and both face-to-face and phone based customer service. I learned how to exercise responsibility and initiative in the work place and am confident in learning new skills and adapting previously learned training. I worked in La Premiere section which teaches a high level of customer service and basic bar skills. I was also required to clean dishes and cinemas, deliver food and alcoholic beverages and take orders. I have POS experience and both face-to-face and phone based customer service. I learned how to exercise responsibility and initiative in the work place and am confident in learning new skills and adapting previously learned training. I worked in La Premiere section which teaches a high level of customer service and basic bar skills. I was also required to clean dishes and cinemas, deliver food and alcoholic beverages and take orders.