Experience

Friendship Service Center, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Executive Director

  • Sep 2021 - Present



Los Angeles Homeless Services Authority

• United States
• Government Administration
• 200 - 300 Employee

• System Components Manager, Interim Housing and Supportive Services

  • May 2020 - Sep 2021



New Reach, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Special Projects Program Manager

  • Oct 2017 - Apr 2020

  ▪Innovated and developed best practices and protocols regarding shelter diversion for families literally or imminently homeless in Greater New Haven, increasing the regions shelter diversion rate for families from 39% to 85% on average in one fiscal year▪Lead the Greater New Haven Coordinated Access Network's Homeless Youth Work-group, including acting as Regional Coordinator of the Annual Point In Time Youth Count and Change Steward for the region during the 100-Day Challenge implemented by Rapid Results Institute▪Encouraged incorporation of national and federally recognized best practices into Coordinated Entry for Transitional-Age Youth▪Chaired and built a regional coalition as liaison between the local Coordinated Access Network, statewide partners, housing providers, and community stakeholders to prevent and end youth homelessness▪Provided training and consultation to internal programmatic staff around best practices in youth service delivery as well as program development Show less

• Statewide Programs Manager

  • Dec 2016 - Oct 2017

  ▪Oversaw and managed all aspects of operations and service delivery as well as ensured timely monthly, quarterly, and annual reporting for all programs and funding sources for subcontracted organizations and affiliates associated with three SAMHSA programs, ensuring quality assurance, outcomes, and adherence to the Critical Time Intervention (CTI) program model▪Acted as a liaison for the agency with community and statewide agencies, attending coalition meetings and providing leadership and expertise to special initiatives Show less



First Place for Youth

• United States
• Individual and Family Services
• 100 - 200 Employee

• Youth Advocate Social Worker

  • Jun 2014 - Oct 2016

  ▪ Managed a caseload of 12-15 single and parenting youth under Fostering Connections (Extended Foster Care), moving youth to self-sufficiency, financial security, and stable housing outcomes ▪ Trained new staff members in the execution of national best practices for the population ▪Worked with cross-state staff and local DCFS and Probation staff to discuss best practices, solutions for inter-agency issues, and ensure productive data collection in a data-driven, outcomes-based program ▪ Managed a caseload of 12-15 single and parenting youth under Fostering Connections (Extended Foster Care), moving youth to self-sufficiency, financial security, and stable housing outcomes ▪ Trained new staff members in the execution of national best practices for the population ▪Worked with cross-state staff and local DCFS and Probation staff to discuss best practices, solutions for inter-agency issues, and ensure productive data collection in a data-driven, outcomes-based program



The Relational Center

• United States
• Mental Health Care
• 1 - 100 Employee

• Marriage and Family Therapist Registered Intern & Service Coordinator

  • Sep 2009 - Jun 2015

  ▪Provided culturally-competent, income-sensitive therapy to individuals, families, children, couples and groups in a community mental health setting, including all-encompassing care such as letters of support, referrals, resource coordination, and links to psychiatry▪Acted as Service Coordinator, overseeing intake procedure and client assignment, training 3-12 new trainees quarterly on various systems and protocols ▪Acted as Lead Resource Coordinator, interacting with clients of the agency and training other interns on how to advocate and identify resources for their clients using modeling and psycho-education principles Show less

• Board Member, Board of Directors

  • Jun 2008 - May 2011

• Administrator & Volunteer Coordinator

  • Mar 2008 - Nov 2008

  ▪Expanded the agency’s scope of service by networking and distributing literature at local conferences▪Performed general office management and bookkeeping duties, reviewed grant proposals and quarterly newsletters ▪Interviewed, trained, and supervised two interns, eight mental health trainees, and three volunteers on office functions▪Acted as Secretary of the Board of Directors from June 2008-April 2011



Covenant House California

• United States
• Individual and Family Services
• 1 - 100 Employee

• Intake Coordination Manager

  • Apr 2012 - Jun 2014

  ▪Determined eligibility for housing based on HUD and LAHSA contract requirements for around 200 youth per month, providing appropriate referrals to alternative agencies in the community as necessary ▪ Oversaw the intake operations of a team of four, with duties including but not limited to: contract and census compliance, ensuring complete data collection, communication a multi-shift team of street outreach workers ▪Acted as first point of contact with homeless youth in Hollywood seeking housing, building rapport to conduct intakes into shelter, and facilitating diversion throughout the assessment and wait list process as appropriate ▪Built relationships with transitional housing programs as well as employment and education programs in the community to open referral procedure for youth to enter stable housing post-shelter, ensuring rapid exit from shelter ▪Represented the agency at monthly Hollywood Homeless Youth Partnership (HHYP) meetings to maintain a presence within the community around trauma informed care and best practices with transitional aged youth Show less



Common Ground

• United States
• Mental Health Care
• 100 - 200 Employee

• Mental Health Intern

  • Dec 2010 - Apr 2012

  ▪Staffed a daily drop-in center for homeless and housing unstable young people ages 18-25 ▪Attended monthly meetings with the Westside Homeless Youth Partnership (WHYP) to collaborate on difficult shared consumers around housing and community referral needs appropriate for street-homeless young people ▪ Facilitated needle-exchange services in the area, as well as conducted check-in calls for the weekly buprenorphine clinic on-site, maintaining a presence of support for participants desiring counseling or continued referrals Show less



AAA Academics

• Los Angeles, CA

• Educational Tutor

  • Oct 2010 - Apr 2011

  ▪Assessed young students' skill and intelligence level with grade-appropriate pre-tests, and identified areas of weakness to work on for subsequent sessions ▪Provided state-mandated forms regarding progress notes and hourly reports ▪Met regularly with students to tutor them in Language Arts and build confidence in themselves ▪Worked with the students' parents to provide areas of improvement for continued learning in the home while modeling appropriate ways to engage with child around learning Show less



Planned Parenthood

• Volunteer

  • Sep 2008 - Nov 2008

  ▪Received training regarding the mission of Planned Parenthood and the services provided, as well as information regarding their stance on certain campaign initiatives in the 2008 election ▪Represented Planned Parenthood at multiple health fairs throughout L.A. County, distributing literature regarding their services and debunking myths ▪Received training regarding the mission of Planned Parenthood and the services provided, as well as information regarding their stance on certain campaign initiatives in the 2008 election ▪Represented Planned Parenthood at multiple health fairs throughout L.A. County, distributing literature regarding their services and debunking myths



Los Angeles LGBT Center

• United States
• Non-profit Organizations
• 300 - 400 Employee

• Volunteer

  • Mar 2008 - Nov 2008

  ▪Participated in community organizing and signature petitioning in various "swing turf" areas regarding the ballot initiative Proposition 8 ▪Maintained a leadership position on the Special Events committee, helping wrangle celebrities and assist in ensuring events ran smoothly ▪Participated in community organizing and signature petitioning in various "swing turf" areas regarding the ballot initiative Proposition 8 ▪Maintained a leadership position on the Special Events committee, helping wrangle celebrities and assist in ensuring events ran smoothly



Downtown Women's Center

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Volunteer

  • Feb 2008 - Nov 2008

  ▪Helped prepare and serve meals to the women to ensure healthy and delicious food was provided ▪Established rapport with the women to listen and hear their stories, while mentoring the women with computer skills and resume building to help them use all tools accessible to empower themselves ▪Processed and organized media in Learning Center library to ensure efficient access to resources ▪Engaged in public outreach, both through personal communications and fundraising events, designed to educate others about homelessness and women’s issues Show less



Pepperdine University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Apr 2007 - Apr 2008

  ▪Performed various administrative tasks involving multiple computer systems and perfecting telephone etiquette ▪Ensured organization of information through charts and succinct filing systems ▪Accompanied supervisor on practicum site visits to gain vast knowledge of how different non-profit organizations are run and how they interact with and aid the Los Angeles community while building networking skills ▪Evaluated training feedback and site information to effectively communicate with and guide prospective trainees on their best possible options ▪Wrote articles as requested for the quarterly Focus Newsletter Show less



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • May 2005 - Dec 2005

  ▪Conducted complex experiments pertaining to nonverbal cues in social psychology to aid in supervisors thesis, both as a confederate and facilitator ▪Analyzed previous experiments for coding and then compiled data for interpretation to facilitate the study's progress ▪Reliably planned, set up, attended and recorded experimental sessions, then analyzed data to draw conclusions using SPSS ▪Interacted with participants to ensure proper manipulation and coding of variables ▪Conducted complex experiments pertaining to nonverbal cues in social psychology to aid in supervisors thesis, both as a confederate and facilitator ▪Analyzed previous experiments for coding and then compiled data for interpretation to facilitate the study's progress ▪Reliably planned, set up, attended and recorded experimental sessions, then analyzed data to draw conclusions using SPSS ▪Interacted with participants to ensure proper manipulation and coding of variables