Experience

IQTalent

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Talent Acquisition Specialist

  • Jan 2022 - Present

  Sourcing, screening, client engagement, process development, and keeping it all accounted for. I deliver recruitment solutions for vacancies across all organizational levels and an array of job functions for various companies. • Fostering lasting client relationships as a trusted hiring partner. • Conduct research on our clients, their industry, and specific technologies to become subject matter experts • Collaborate with team members to strategize research and outreach campaigns • Leverage various tools to identify and engage great talent • Sources resumes selecting best-qualified candidates and interviewing candidates to better assess qualifications and ascertain personality, personal character, and work ethic. • Interfaces with clients requiring staffing services to determine the number of hires, salary, positions, and job descriptions for short-term and long-term employees. • Maintains great working relationships with a network of influencers. IQTalent Partners is a professional services firm that focuses on finding, assessing, and hiring key talent for your organization. We can partner with your in-house team, providing support where and when you need it; or build and manage your complete in-house function with our consultants. We differ from traditional recruiting firms in that we work as an extension of your team in a professional services model (you pay for the service provided) vs. commission. Our other key differentiation is our ability to quickly ramp up and ramp down the recruiting efforts as your recruiting needs change. Our focus area is the key talent for your organization – leadership roles, high-level individual contributors, and strategic hiring across the organization. We measure our impact through the quality of candidates, improved effectiveness, and reduced cost for your organization. Show less



State of Tennessee

• Government Administration
• 700 & Above Employee

• LWFD Division Director

  • Jul 2021 - Dec 2021

• Employment Security Manager 3

  • Nov 2017 - Jul 2021

  Accomplishments: • Successfully developed and implemented work from home procedures for 40+ staff members that were abruptly sent home in March 2020. • Directly affected the resolution if over 1 million unemployment claims from March 2020-March 2021 by creating pandemic unemployment training material, implementing procedural protocols, and repairingand updating our unemployment processing system. • Developed and implemented an information display system in the claim center in 2019 that directly impacted the increase of our benefit timeliness and quality by 12% to meet federal standards. Oversee 40+ employees in the claim processing unit, including 4 specialty subunits. Manage online project communication systems for repairing, updating, and maintaining the department’s newest claims processing system. Head of Social Security Administration processes for identity verification within unemployment. I also oversee units for processing Trade Readjustment Act claims and incoming claimant and employer separation documentation. Show less

• Administrative Services Assistant 3

  • Aug 2016 - Nov 2017

  Accomplishments: • Organized and trained a customer service phone team of 30 agents that were able to process a backlog of approximately 40,000 customer requests for assistance. • Successfully trained all Dept of Labor employees on proper time charging. This directly impacted the department’s budget by properly allocating time spent by staff to 100% federally reimbursable categories, in turn saving the state funds to be allocated elsewhere. Heavily utilized as a subject matter expert for unemployment claim processing, adjudication, and our claims processing system. Was regularly recruited by the American Job center Administrator to educate and train their management staff on customer service and claims processing. Attended and notated priority level administrative meetings. Processed all onboarding and offboarding for 6 department units. Organized complex travel arrangements for 7-10 Administrators on a regular basis. Trained existing and new staff on claims processing and the new claims processing system. Show less

• Unemployment Claims Agent

  • Jul 2015 - Aug 2016

  Accomplishments: • After only 6 months with the agency, I successfully trained one of the largest new hire groups of claim agents. Many of those agents have since been promoted within the agency. • Directly impacted the successful implementation of the new unemployment claims processing system in May 2016 by testing the system before and after the go live date. I also conducted one-on-one on-site training for over 100+ state employees during the month the system went live. Helped the department implement a new claims processing system. Filed and processed unemployment claims. Assisted management with online project communication systems and trained new hire claims agents. Show less



Anheuser-Busch

• United States
• Food and Beverage Services
• 700 & Above Employee

• Graphic Design Technician

  • May 2015 - Jul 2015

  Designed unique print materials such as marketing logos, infographics, and advertisements. Regularly used multiple commercial printers. Collaborated with sales unit to create successful marketing tools. Designed unique print materials such as marketing logos, infographics, and advertisements. Regularly used multiple commercial printers. Collaborated with sales unit to create successful marketing tools.



H&R Block

• United States
• Retail
• 700 & Above Employee

• Receptionist

  • Jan 2015 - Apr 2015

  Opened and closed the office. Coordinated tax preparers’ schedules. End of day reconciliation. Opened and closed the office. Coordinated tax preparers’ schedules. End of day reconciliation.