Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Student Success Manager

  • Oct 2022 - Present

  - Advise and guide prospective students regarding career and specific program interest. This includes advising students in all matters relating to the achievement of the desired outcome of graduation.- Assist the prospective student through the enrollment process specific to the program identified. - Responsible for all aspects of onboarding enrolled students; providing students with financial guidance as it relates to funding for the program from enrollment through graduation.- Provide personalized service to advise and support the student, nurture a healthy relationship and continually re-verify alignment of career goals with degree outcomes.- Orient students with regard to admissions and catalog requirements, academic policies, registration procedures, student resources, programs that will help support the student in being self- sufficient in making proper class and elective selections.- Service a cohort of students while meeting predetermined student metric requirements.- Encourage and foster students to progress through the next enhanced degree.- Adhere to State and Federal regulations, FERPA, and Kaplan Compliance Standards.- Adhere to continued school-specific programmatic training.- Provide stellar student experience throughout the student life cycle.-Other duties as assigned.

• Student Advisor

  • Nov 2018 - Oct 2022

  - Advises Traditional and Military Students on academic programs, policies, procedures and course requirements; serving as liaison with other University departments as needed.- Evaluates and monitors students' academic progress, and develops appropriate outreach strategies as necessary.- Handles general student inquiries and/or concerns while working as single point of contact for students during research and communication of resolution- Assesses students' stage of development (academic, career, personal) and guides them to more specialized student counseling services, such as Student Assistance Program, Career Mentorship, etc.- Performs verification and quality control activities for new/returning student enrollments including accurate and timely data-entry, verification of receipt of required documents, and orienting students to the University.



K-12 Teachers Alliance

• United States
• Education Administration Programs
• 1 - 100 Employee

• Cohort Coordinator

  • Jan 2018 - Oct 2018

  -Effectively communicate via telephone and e-mail to contacts in the K-12 field -Provide exceptional service via phone and e-mail to prospective students and applicants -Complete student follow up correspondence -Travel/conduct informational meetings for students and prospective applicants -Present information and chat/discuss questions via WebEx meetings -Maintain up-to-date knowledge of graduate programs -Navigate SalesForce -Effectively communicate via telephone and e-mail to contacts in the K-12 field -Provide exceptional service via phone and e-mail to prospective students and applicants -Complete student follow up correspondence -Travel/conduct informational meetings for students and prospective applicants -Present information and chat/discuss questions via WebEx meetings -Maintain up-to-date knowledge of graduate programs -Navigate SalesForce



Ultimate Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Experience Coordinator

  • Sep 2017 - Jan 2018

  -Assists in scheduling appointments, processing documents, and creating/maintaining personnel files. -Acts as a front-line liaison of the Company. -Prepares reports as requested. -Processes payroll and billing functions. -Answers telephones in a Company-consistent and friendly manner, routing calls to appropriate personnel, as well as handling complex questions and issues. -Clerical functions. -Assists in scheduling appointments, processing documents, and creating/maintaining personnel files. -Acts as a front-line liaison of the Company. -Prepares reports as requested. -Processes payroll and billing functions. -Answers telephones in a Company-consistent and friendly manner, routing calls to appropriate personnel, as well as handling complex questions and issues. -Clerical functions.



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Replenishment Teammate

  • Aug 2016 - Sep 2017

  -Maintain stockroom standard operating procedures (SOP) to support efficient and effective handling and placement of merchandise. -Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate units per hour productivity to store leadership. -Partner with store leadership to ensure all aspects of replenishment are properly executed to include Fill the Floor, power closes, power opens and merchandise adjustments. -Communicate merchandising opportunities to store leadership as identified through replenishing size specific quantities throughout the store: recommend and execute merchandising adjustments in compliance with Under Armour’s visual standards. -Partner with store leadership to complete stock transfers and process damages. -Consistently provide support to fellow teammates through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.



Eastern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• University Bookstore Student Worker

  • Sep 2015 - Jun 2017

  -Provide exceptional customer service - Performing monetary transactions- Train new-hires- Suggestively sell apparel and other miscellaneous items

• School of Business Student Worker

  • Jan 2014 - May 2016

  -Filed confidential employee and student records-Processed mailings for graduation and special events-Scheduled student appointments in advising



Fair Hills Resort

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk-Human Resources- Intern

  • May 2016 - Aug 2016

  -Served as first point of contact for international student employees, including airport pick up and transportation, resort and position onboarding, and additional resource for further questions - Processed guest check in/outs - Assisted with guest and staff billing -Gained experience with Property Management System and Resort Data Processing systems -Served as first point of contact for international student employees, including airport pick up and transportation, resort and position onboarding, and additional resource for further questions - Processed guest check in/outs - Assisted with guest and staff billing -Gained experience with Property Management System and Resort Data Processing systems



Boston Pizza Restaurants, LP.

• United States
• Restaurants
• 700 & Above Employee

• Hoster/Server/Trainer

  • Mar 2011 - Dec 2015

  -Responsible for providing a welcoming environment for customers -Providing outstanding customer service -Training new employees -Performing monetary transactions -Serving food and beverages, as well as suggestive selling -Working as part of a team to get a task done -Responsible for providing a welcoming environment for customers -Providing outstanding customer service -Training new employees -Performing monetary transactions -Serving food and beverages, as well as suggestive selling -Working as part of a team to get a task done