caitlin maclellan
Client Services Representative at ANIMAL KIND VETERINARY HOSPITAL- Claim this Profile
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Bio
Experience
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ANIMAL KIND VETERINARY HOSPITAL
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United States
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Veterinary Services
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1 - 100 Employee
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Client Services Representative
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Jun 2021 - Oct 2022
Greet clients and Assess patients to determine if call is a triage or Stat Manage schedule and confirm surgical procedures as well as wellness and sick appointments Manage multiple internal and external phone lines Responsible for requesting and sending full medical records, lab results, radiographs and other diagnostic results with other clinics Accountable for appropriately filing documents such as registration, estimates for procedures and insurance forms Accountable for… Show more Greet clients and Assess patients to determine if call is a triage or Stat Manage schedule and confirm surgical procedures as well as wellness and sick appointments Manage multiple internal and external phone lines Responsible for requesting and sending full medical records, lab results, radiographs and other diagnostic results with other clinics Accountable for appropriately filing documents such as registration, estimates for procedures and insurance forms Accountable for payments, refunds and making sure closeout detail matches to appropriate numbers Show less
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Veterinary Emergency & Referral Group
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United States
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Veterinary Services
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1 - 100 Employee
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Customer Service Specialist
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Mar 2016 - Jun 2021
Brooklyn, NY Asses patients to determine if call is a triage or Stat manage multiple phone lines schedule, cancel and confirm appointments for clients responsible for documents being filled out and file in appropriate files. experienced in medical records management train new employees on registration entry and appropriately file documents Accountable for payment, refunds and making sure closeout detail matches to appropriate numbers
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Veterinary Emergency Group
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United States
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Veterinary Services
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700 & Above Employee
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Veterinary Assistant
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Apr 2019 - Oct 2019
Brooklyn, New York -Restrain Animals safely, in a low stress manner for examination, diagnostic procedures and treatments -Assist in running diagnostic testing such as blood work and radiographs -Prepare surgical packs in an accurate and timely manner; organize, wrap and autoclave packs -Monitor post- op patients -Perform Administrative and reception duties such as answering phones, checking clients in and out, receive payments: unpack and record shipment -Maintain an organize, safe and… Show more -Restrain Animals safely, in a low stress manner for examination, diagnostic procedures and treatments -Assist in running diagnostic testing such as blood work and radiographs -Prepare surgical packs in an accurate and timely manner; organize, wrap and autoclave packs -Monitor post- op patients -Perform Administrative and reception duties such as answering phones, checking clients in and out, receive payments: unpack and record shipment -Maintain an organize, safe and cleanly facility Show less
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Winston Retail
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United States
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Retail
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500 - 600 Employee
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Merchandise Coordinator
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Oct 2016 - Mar 2017
Greater New York City Area Schedule Visits with department or store manager and meet with manager upon arrival Ensure stock is on the floor Merchandise according to Client directive and negotiating space as possible Train and inspire management, visual team and sales associates Complete store visit report with before/after photography for each visit
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Macy's
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1 - 100 Employee
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Visual Merchandiser/Stock Coordintor
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Jul 2013 - Oct 2016
Macys Herald Square Maintain an organized, visually appealing and welcoming store environment Accountable for all Michael Kors inventory in the shoe department FOH and BOH Placed new merchandise in its appropriate spot on the floor Helped associates understand the placing of new product Assist customers with find their style of shoes
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Macy's Herald Square (New York, NY)
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Financial Services
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1 - 100 Employee
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Visual Merchandiser
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Oct 2010 - Jul 2013
Attend meetings with the director and manager to create and develop window displays Accountable to maintain budget Installed Vendor shops throughout the store Maintain an organized, visually appealing and welcoming store environment
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Education
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Penn Foster
Medical Insurance Specialist/Medical Biller, 4.0 -
Berkeley College
Bachelor’s Degree, Health Services Administration -
The Wood Tobe Coburn School
Associate's degree, Fashion Merchandising