Project Manager

• Apr 2021 - Present

Implementation Specialist

• Dec 2020 - Apr 2021

Data and Analytics Specialist & Junior Agency Account Manager

• Apr 2019 - Apr 2021

Agency Customer Service Coordinator

• Jul 2018 - Apr 2021

To positively engage every Agency customer by encouraging them to connect, share, and learn through ongoing interactions via various channels of correspondence combined with readily available resources consistent with customer needs In order to promote retention, brand growth, and profitability.

Customer Service Specialist

• Aug 2017 - Jul 2018

Delivery of outstanding customer service to both agency and contract customers by monitoring all in-bound help desk telephone calls. Monitor daily and long standing service requests to ensure follow-up and resolution is reached to customers complete satisfaction. Perform quarterly quality check-ins to over six-hundred customer accounts. Complete tracking of all phases of software development projects from initial entry in the development database to delivery of the product. Provide communication of each step within the development process to the customer. Create and maintain all software developer reports and service request volume reports and presented to management weekly.

Contract Administrator

• Jul 2017 - Sep 2017

An integral part of the accounts receivable process. Processed accounts payable invoices. Verified and validated all contract documentation to ensure it was up to date. Responded to customer billing inquires in a timely manner. Reported status of current contract processes to management.Assisted in resolving contract/agreement issues that may have arose after contract execution. Reviewed and managed all contract/agreement correspondence. Prepared reports for management as required. Offered great customer service by answering all inbound telephone calls, greeted visitors, and distributed all mail,

Executive Assistant To Chief Executive Officer

• Aug 2016 - Apr 2017

Full Administrative support and Marketing support with additional projectsManagement and coordination of calendar, staff meetings and ad hoc meetingsFull support national real estate coaches teaching assistant Full Administrative support and Marketing support with additional projectsManagement and coordination of calendar, staff meetings and ad hoc meetingsFull support national real estate coaches teaching assistant

Summer Intern

• May 2016 - Aug 2016

Assisted with the daily functions of both the civil and traffic/criminal departments. Entered both civil and traffic/criminal cases into the judiciary information system. Striped, duplicated and archived files; filed documents and retrieved files for employees. Completed data entry, making copies, scanning documents, and creating packets for clerks, as well as, opening, stamping and distributing mail. Utilized office equipment including but not limited to; computer, photocopier, printer, fax machine, and telephone. Observed court room clerk. Communicated effectively with fellow Court employees.

Marketing Assistant

• Oct 2015 - Aug 2016

I have assisted Brooks Insurance Associates, Inc. with their marketing needs, from assembling and mailing marketing materials to web page design. I enjoy the collaborative effort it takes to develop materials, as well as the freedom to be creative in order to better share their message with lead prospects. • Prepared and mailed bi-monthly marketing materials to prospective clients • Successfully edited existing web page design with minimal oversight • Collaborated on design and implantation of marketing materials

Real Estate Administrative and Marketing Assistant

• Mar 2016 - May 2016

My work as an administrative assistant with Keller Williams Premier Realty was a brand new challenge. I was the first administrative assistant for a successful realtor. With the help of Monica Reynolds’s Perfect Real Estate Assistant Course, I created my job description and job duties. Some of my major accomplishments include importing and entering 1,000+ leads into the Boufinni and Company database, creating an introduction, client testimonials, and background pages within the agent's website, along with new listing flyers for every property. Daily job duties included entering new listings into the MRIS, electronic transaction coordination, and updating the online database.

Consultant

• Mar 2015 - Mar 2016

Educate consumers of health risks associated with toxic chemicals in personal care productsInform consumers of existing laws and regulations concerning personal care products in the U.S. Obtained consistent monthly sales goals by offering safe alternative products to consumers Educate consumers of health risks associated with toxic chemicals in personal care productsInform consumers of existing laws and regulations concerning personal care products in the U.S. Obtained consistent monthly sales goals by offering safe alternative products to consumers

Personal Assistant/ Affiliate

• Jun 2015 - Dec 2015

While working as a personal assistant, the nature of my work continually changed from data entry, intensive industry research, to finding the most relevant article to share with clients and prospects on LinkedIn. • Assisted in the organization of business proposals, confidential data entry, & census projects• Intensive research of B2B business prospects who fit Insperity model • Created custom marketing materials for lead prospects • Calendar & event coordination While working as a personal assistant, the nature of my work continually changed from data entry, intensive industry research, to finding the most relevant article to share with clients and prospects on LinkedIn. • Assisted in the organization of business proposals, confidential data entry, & census projects• Intensive research of B2B business prospects who fit Insperity model • Created custom marketing materials for lead prospects • Calendar & event coordination

Summer Associate

• Jun 2014 - Aug 2014

Legal Summer AssociateWorked closely with claims and litigation manager in order to execute daily tasks and projects.Created project to train managers on workman’s compensation reporting software by mailing packet of training information, and calling all store managers in order to guarantee the delivery and competency of training information. Investigated general liability cases arising at various Sheetz store locations. Including calling stores to investigate claims made, and reviewing security video.Wrote memorandum on mental stress liability in each operating state by researching workers compensation laws and regulations in all six operating states- West Virginia, Ohio, Maryland, Virginia, North Carolina, and Pennsylvania.

Sales Associate

• Sep 2009 - Aug 2014

providing customer service, food preparation, and new employee training in a fast past, people friendly environment.