Manager

• Oct 2019 - Present

Patient Coordinator

• Oct 2020 - Present

Executive Assistant

• 2013 - Oct 2020

Executive Assistant

• Feb 2013 - Sep 2019

Cortello Salon is a full-service upscale salon located in Jacksonville Beach, FL. Cortello has been ranked by INC 500 Magazine as one of the fastest growing companies in America, recognized by Salon Today Magazine as a Salon of Distinction and as a Top 200 Salon in the United States 4 years in a row. Our number one mission is delivering a consistent, above and beyond experience to each guest we serve, which has earned us over 1,000 five star reviews. Locally, we were voted #1 Best Salon and Blow Dry Bar in Jacksonville by Void Magazine. Cortello is comprised of a team of professionals who are passionate about beauty, fashion, and people. Our team’s uniqueness is what strengthens their collective ability. The foundation of our company is built on our three core values; teamwork, education and growth. At Cortello we push each other and the status quo to be better tomorrow than we are today. It is through our mission, growth, and recognition of the Cortello team that we inspire others inside and outside our industry and community to see the potential this profession has to offer.

Shift Lead

• Feb 2012 - Feb 2013

Meeting and exceeding monthly sales goals, answering phones and accurately scheduling appointments, system improvement, process transactions, appointment confirmations and event planning. Maintained a clean and professional work environment. I was in charge of balancing, closing registers and also social media marketing. Managed hundreds of guests daily. Expert in knowledge on all in house products. Scheduled owners weekly tasks and rebooking of owners guests appointments. Proficient in training new team members all tasks. From December of 2015 to June of 2016 held position as Shift Leader along with Experience Coordinator tasks during this time. Duties included managing team of 40+ , Managing the sales floor, drive retail and service sales for weekly goals set prior to each week. Communicate with employees through daily warm-ups, company, department and individual sales goals. Motivate and lead team to consistently deliver an uplifting experience for the guests. Ensure all company policies, standards and procedures are communicated effectively and are implemented, maintained and followed in a consistent manner. Verify register floats, deposits and manage monitor all transactions. Verified open and close of salon were completed to the Cortello standard. Managed both front desk and apprentice team to complete daily, and weekly tasks.

Customer Service

• Oct 2010 - Feb 2013

Responsible for opening and closing register, processing transactions, processing and selling memberships, daily cleaning and up keep of salon, meeting and exceeding monthly sales goals. Recording daily track of inventory, check reports and file paperwork. Order supplies, daily phone calls of new prospects and current members Responsible for opening and closing register, processing transactions, processing and selling memberships, daily cleaning and up keep of salon, meeting and exceeding monthly sales goals. Recording daily track of inventory, check reports and file paperwork. Order supplies, daily phone calls of new prospects and current members