Experience

Systems & Software

• United States
• Software Development
• 1 - 100 Employee

• Director of Sales

  • Aug 2022 - Present



SilverBlaze Solutions

• Canada
• Software Development
• 1 - 100 Employee

• Director of Sales and Marketing

  • Oct 2021 - Aug 2022



NorthStar Utilities Solutions

• Canada
• Software Development
• 1 - 100 Employee

• Regional Account Executive

  • Jul 2019 - Oct 2021

  In this role, I established and maintained advisor relationships with key account personnel and executive decision makers in an assigned account portfolio to maintain client satisfaction and drive organic growth within the client account. In this role, I established and maintained advisor relationships with key account personnel and executive decision makers in an assigned account portfolio to maintain client satisfaction and drive organic growth within the client account.



Harris Utilities | SmartWorks

• Canada
• Utilities
• 1 - 100 Employee

• Marketing Specialist

  • Aug 2017 - Jul 2019

  In this role, I lead the creation of a marketing strategy and the development of all associated content for the SmartWorks business unit.I later moved to the newly founded Harris Horizons business unit, where I focused on the successful integration of merged and acquired companies with a specific concentration on culture integration and cross selling strategy creation within Harris Utilities business units and channel partners.

• Account Manager

  • May 2014 - Aug 2017

  In this role, I provided advisory services to utility clients and their key accounts to ensure that their meter data was suitably leveraged in the fulfillment of client and customer objectives. I developed and maintained strong advisor relationships with key client stakeholders and executive sponsors, and coordinated cross functional teams to assist with software solution issues and client satisfaction escalations.

• Business Consultant

  • Apr 2012 - May 2014

  In this role, I contributed to the build and deployment of SmartWorks' Meter Data Management and Customer Web Portal Solutions. Responsibilities included leading business process review and functional design activities to define Solution requirements for each client and the utility specific configuration required to fulfill business process design, providing advisory services, as well as developing and executing detailed Solution Testing activities to ensure the delivery of high quality solutions.

• Business Analyst

  • Jul 2011 - Apr 2012

  In this role, I assisted in the deployment of SmartWorks' Meter Data Management and Customer Web Portal Solutions. Responsibilities included supporting implementation project activities, leveraging business analytics to provide advisory services to utility clients throughout project implementation and solution deployment, organizing and delivering internal business process training as well as external solution and end user business process training, and building response strategies to resolve project related issues.



Renfrew Hydro Inc.

• 1 - 100 Employee

• Summer Student

  • May 2007 - May 2011

  In this role, I supported the utility in various customer service, billing and finance functions. Responsibilities included serving the customer to resolve concerns such as new account set up, high bill complaints, arrangements for payment of arrears, as well as processing customer accounts receivable and company accounts payable.I also developed standardized business processes and the associated employee reference materials. In this role, I supported the utility in various customer service, billing and finance functions. Responsibilities included serving the customer to resolve concerns such as new account set up, high bill complaints, arrangements for payment of arrears, as well as processing customer accounts receivable and company accounts payable.I also developed standardized business processes and the associated employee reference materials.



Hydro Ottawa

• Utilities
• 300 - 400 Employee

• Summer Student

  • May 2010 - Aug 2010

  In this role, I developed standardized work methods for System Operators and Dispatchers. In this role, I developed standardized work methods for System Operators and Dispatchers.