EU Social Media and CS Manager

• Jun 2023 - Present

Customer Happiness Agent

• Nov 2021 - Jun 2023

Customer Support Representative

• Nov 2019 - Jan 2021

•Managed over 100 cases daily over email, assisting with customer issues and navigating the company’s website •Received calls and chats, taking up to three chats at a time •Exceeded the team goals on a daily basis in productivity, quality, and customer satisfaction •Managed over 100 cases daily over email, assisting with customer issues and navigating the company’s website •Received calls and chats, taking up to three chats at a time •Exceeded the team goals on a daily basis in productivity, quality, and customer satisfaction

Store Manager

• Apr 2017 - Oct 2019

•Supervise both the front of the shop as well as the baking and decorating of the products •Performed store opening and closing duties, which included closing the register •Manage personnel throughout the operation of the shop •Supervise both the front of the shop as well as the baking and decorating of the products •Performed store opening and closing duties, which included closing the register •Manage personnel throughout the operation of the shop

Special Events Sales Manager

• Aug 2019 - Aug 2019

•Sell and promote Wiley X sunglasses at Harley-Davidson motorcycle store events •Set-up display, actively engage customers, and reach goals of selling 100 glasses per day •Travel to and work at the largest motorcycle rally in the world •Sell and promote Wiley X sunglasses at Harley-Davidson motorcycle store events •Set-up display, actively engage customers, and reach goals of selling 100 glasses per day •Travel to and work at the largest motorcycle rally in the world

Intern

• May 2019 - Jul 2019

•Facilitate the weekly league nights to ensure they are running as expected as well as interact with the league members to ensure their needs are met •Record and input the statistics for the entire league •Set up and Break down the league nights •Facilitate the weekly league nights to ensure they are running as expected as well as interact with the league members to ensure their needs are met •Record and input the statistics for the entire league •Set up and Break down the league nights

Student Research Assistant

• Jan 2019 - May 2019

•Analyze and transcribe all interviews of the participants in the study •Prep and code the interviews in Nvivo •Understand the codebook and provide advice on edits that may be necessary to the codebook •Analyze and transcribe all interviews of the participants in the study •Prep and code the interviews in Nvivo •Understand the codebook and provide advice on edits that may be necessary to the codebook

Coach

• Oct 2017 - Oct 2018

•Run the weekly learn to skate classes •Interact with the parents and encourage them to continue with the program •Run the weekly learn to skate classes •Interact with the parents and encourage them to continue with the program

Lifeguard

• May 2018 - Sep 2018

•Oversee the functions of the pool and ensure the safety of everyone •Oversee the functions of the pool and ensure the safety of everyone

Lifeguard

• May 2017 - Sep 2017

•Over-see pool and ensure the safety of everyone in it •Act as liaison between patrons and managers •Greet patrons as they come and go •Over-see pool and ensure the safety of everyone in it •Act as liaison between patrons and managers •Greet patrons as they come and go

Lifeguard

• May 2013 - Sep 2016

•Over-see pool and ensure the safety of everyone in it •Act as liaison between patrons and managers •Greet patrons as they come and go •Assist new lifeguards in learning and adapting to the job •Over-see pool and ensure the safety of everyone in it •Act as liaison between patrons and managers •Greet patrons as they come and go •Assist new lifeguards in learning and adapting to the job