Experience

North American Pipe Co, a Westlake Company

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2018 - Present

  • Managing 89 internal customer accounts including enquiries, order entry, and complaints • Order processing for PVC electrical, municipal and plumbing material (i.e., pipe and fittings) • Processing invoices and credits for customers • Managing material for contractors within a timely manner • Call handling a large volume of internal customer inquires • Working closely with sales representatives on inventory, supply and demand • Oversee process improvements to streamline… Show more • Managing 89 internal customer accounts including enquiries, order entry, and complaints • Order processing for PVC electrical, municipal and plumbing material (i.e., pipe and fittings) • Processing invoices and credits for customers • Managing material for contractors within a timely manner • Call handling a large volume of internal customer inquires • Working closely with sales representatives on inventory, supply and demand • Oversee process improvements to streamline communication with supply chain, ensuring quality assurance and accurate information sharing to customers • Training new hires Show less • Managing 89 internal customer accounts including enquiries, order entry, and complaints • Order processing for PVC electrical, municipal and plumbing material (i.e., pipe and fittings) • Processing invoices and credits for customers • Managing material for contractors within a timely manner • Call handling a large volume of internal customer inquires • Working closely with sales representatives on inventory, supply and demand • Oversee process improvements to streamline… Show more • Managing 89 internal customer accounts including enquiries, order entry, and complaints • Order processing for PVC electrical, municipal and plumbing material (i.e., pipe and fittings) • Processing invoices and credits for customers • Managing material for contractors within a timely manner • Call handling a large volume of internal customer inquires • Working closely with sales representatives on inventory, supply and demand • Oversee process improvements to streamline communication with supply chain, ensuring quality assurance and accurate information sharing to customers • Training new hires Show less



City of Brampton

• Canada
• Government Administration
• 700 & Above Employee

• Intern

  • Oct 2017 - Mar 2018

  • Conducted comprehensive literature reviews in support of the Brampton 2040 Vision Project • Participated in neighborhood assessments regarding concerns and development ideas while integrating input from city residents and local police • Conducted comprehensive literature reviews in support of the Brampton 2040 Vision Project • Participated in neighborhood assessments regarding concerns and development ideas while integrating input from city residents and local police

• Shipping Clerk

  • May 2015 - Sep 2017

  • Handled paper work for product orders and ensured the driver and customer receive the correct material • Communicated and coordinated with couriers and logistics • Worked with both supervisors and shippers to coordinate orders to ensure trucks are loaded • Performed additional tasks as assigned such as data management and managing backorders

• Customer Service Sales Representative

  • Mar 2013 - Apr 2015

  • Processed orders for PVC electrical, municipal and plumbing products for pipe and fittings • Managed wide variety of customer service and administrative tasks to resolve client issues in a timely manner • Collaborated closely with and supported Sales, Marketing and Administrative teams • Actively worked with sales representatives on inventory, supply and demand