Community Legal Advocacy Case Manager

• Aug 2022 - Present

Summer Associate

• May 2022 - Aug 2022

Law Student

• Aug 2020 - Present

Student Attorney- Education Rights Clinic

• Jan 2022 - May 2022

Represent clients in education disciplinary matters, as well as associated delinquency matters. Represent clients in education disciplinary matters, as well as associated delinquency matters.

Law Clerk

• Aug 2021 - Nov 2021

Summer Intern

• Jun 2021 - Aug 2021

Technical Support Manager

• May 2018 - May 2019

Managing customer technical support triage, creating a scalable solution that will grow as we launch a new platform, and expand our customer base. Managing our platform migration project to ensure minimal interruption to our customers. Managing customer technical support triage, creating a scalable solution that will grow as we launch a new platform, and expand our customer base. Managing our platform migration project to ensure minimal interruption to our customers.

Lead, Process and Planning

• Aug 2017 - May 2018

Worked with a team of Program Managers, Intake Coordinators and institutional leaders across the whole of Engineering to implement a cross-department roadmap process (Included Software Engineering, Advanced Engineering, Technical Services, IT and Wireless Technology). Collaborated with other Engineering stakeholders to improve Charter’s annual budget process. Served as a Subject Matter Expert regarding Portfolio Management Processes and Annual Budget Planning. Worked with a team of Program Managers, Intake Coordinators and institutional leaders across the whole of Engineering to implement a cross-department roadmap process (Included Software Engineering, Advanced Engineering, Technical Services, IT and Wireless Technology). Collaborated with other Engineering stakeholders to improve Charter’s annual budget process. Served as a Subject Matter Expert regarding Portfolio Management Processes and Annual Budget Planning.

Corporate IT Manager

• Nov 2016 - Jul 2017

Managed a team of 7 to put systems and tools in place that allowed employees to collaborate, and coordinate in a way that ensured successful delivery of superior products, in the most efficient manner possible. Oversaw the daily activities provided by the Corporate IT Engineering team. Established and drove a team of engineers to meet service level agreements for the unit. Contributed to continuous improvement and problem solving activities. Responsible for planning, executing, and evaluating the information technology elements of moderate-complexity work efforts of new or upgraded infrastructure from initiation to closure. Responsible for the delivery of technology solutions on time, on budget, and according to specifications. Managed individual contributors to deliver on key metrics, and exceed expectations of the business.

Agile Coach

• Apr 2016 - Nov 2016

Worked with Systems Engineering, DevOps, Corporate IT and Networking teams to groom backlogs, in coordination with Software Development and Operations to produce a scalable, and highly-available infrastructure that supported our website and CRM products. Worked with teams across all of Engineering to implement improvements to the Release Management, Change Management and Incident Management processes following SAFe's Scaled Agile Framework.

Project Coordinator

• Aug 2014 - Apr 2016

Worked with hospital marketing and IT stakeholders to implement new products and add disparate data sources to existing databases. This included pushing for decisions, regular presentations, and escalating issues as necessary. Internally, worked with the Infrastructure and Engineering team to establish new task management practices (scrum), and execute a number of projects aimed at improving the internal network and infrastructure.

Project Manager

• Apr 2013 - Aug 2014

As a project manager, was responsible for implementing Wisconsin's state designated Health Information Exchange (HIE) throughout the state, establishing WISHIN's support mission statement and practices, as well as creating and executing testing plans.As a product manager for WISHIN's Direct+ application, was responsible for working with vendors to ensure a quality product is delivered and issues were promptly addressed. Oversaw upgrade deployments, created customer-facing documentation outlining the release, and manage the testing and deployment. Additionally,managed customer relationships.

Project Manager

• Jun 2011 - Apr 2013

Implemented electronic medical records at large health organizations. Managed a team of people to meet project deadlines. Set realistic goals to keep team members motivated and on task. Consulted with colleagues to determine the best strategies and solutions for individual customers. Implemented electronic medical records at large health organizations. Managed a team of people to meet project deadlines. Set realistic goals to keep team members motivated and on task. Consulted with colleagues to determine the best strategies and solutions for individual customers.

Community Development Intern

• Sep 2009 - Dec 2009

Worked as part of a team to organize a charity ball by seeking in-kind donations from local businesses. Wrote a grant. Maintained relations with donors, program participants, as well as with the other Best Buddies branches. Communication efforts included extensive writing and correspondence. Worked as part of a team to organize a charity ball by seeking in-kind donations from local businesses. Wrote a grant. Maintained relations with donors, program participants, as well as with the other Best Buddies branches. Communication efforts included extensive writing and correspondence.