Caitlin Clinch
NPS Data Management & Analysis at The Loyalty Zone Pty Ltd- Claim this Profile
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Topline Score
Bio
Credentials
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Net Promoter® Certified Associate Professional
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Experience
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The Loyalty Zone Pty Ltd
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Australia
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Business Consulting and Services
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1 - 100 Employee
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NPS Data Management & Analysis
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2015 - Present
Consolidating, managing and analysing data collected via phone interviews. Completing Net Promoter Score analysis and reporting for all clients. Development and fulfilment of reporting documentation. Consolidating, managing and analysing data collected via phone interviews. Completing Net Promoter Score analysis and reporting for all clients. Development and fulfilment of reporting documentation.
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The Loyalty Zone Pty Ltd
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Australia
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Business Consulting and Services
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1 - 100 Employee
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Training Management
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2013 - Jul 2014
Developing training assessments to meet RTO standardsDelivering training for core and elective units for Certificate III Retail OperationsLiaise with RTO and trainees to finalise training and assessments
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Customer Experience Trainer/Coach
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2012 - 2014
Planning and delivery of training courses based on Customer Service Standards
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Research Caller
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2010 - Oct 2012
Conduct phone interviews with customers to gather data on their experience and loyalty with different clients.
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Barista
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2009 - 2010
Opening and closing of cafe, customer service, coffee making, cleaning, POS operations, monthly food and equipment orders. Opening and closing of cafe, customer service, coffee making, cleaning, POS operations, monthly food and equipment orders.
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Education
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2013 - 2013
First Choice Training
Certificate IV Training and Assessment -
2013 - 2013
William Angliss Institute
Certificate III Retail, Retailing and Retail Operations -
2000 - 2005
Highvale Secondary College
VCE
Community
