Experience

LaMettry's Collision®, Glass and More

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Jun 2023 - Present

• Lead Office Coordinator

  • Apr 2022 - Jul 2023

  Billing at a car collision auto body shop, lead office coordinator, works with customers and insurance companies to ensure our warranties and payments. Invoicing and posting invoices to our computer system. Working in CCC, matching insurance estimates and supplements.

• Customer Service Officer

  • Sep 2021 - May 2022

  Working the front desk. Answering inbound calls, calling out to customers and insurance agents. Booking customer estimate and repair appointments. Entering in all incoming insurance estimates. Face to face customer relations, explaining the repair process. Working alongside managers to create a space the customer feels comfortable.



5-8 Club

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Server

  • Oct 2016 - Sep 2021

  Ensure customer satisfaction. Liquor certified. Working in a fast pace environment to ensure guest satisfaction. Lots of team work to make that happen with back of house staff and management. Ensure customer satisfaction. Liquor certified. Working in a fast pace environment to ensure guest satisfaction. Lots of team work to make that happen with back of house staff and management.



Perkins Restaurant & Bakery

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Leader

  • Mar 2012 - Dec 2016

  As a service leader I am responsible for managing labor and money. I count the money to ensure we have the appropriate amount for the business we had that day. I help to manage labor based on the customers entering the restaraunt. I help other managers try to increase business. I work with managers on hitting goals made by our company.

• Certified Trainer

  • Jun 2007 - Dec 2016

  As a certified trainer I have helped with hiring new employees, training in the new employees on our company standards and have a follow up training with all trained employees. I am also in charge of our new training program at my store. I work with the corporation to help fix any bugs in the new training programs. I also ensure that everyone trained in at my location is using the STAR training guide and ensure the relay of constant changes in our store are told to all our current employees. I was also the head of the locations training for several years, going to meetings and making new training protocols with upper management. Show less



Perkins Restaraunt and Bakery

• Server

  • Mar 2006 - Dec 2016

  Ensure costumer satisfaction. Make upsales and turn tables efficiently. Ensure costumer satisfaction. Make upsales and turn tables efficiently.



Byerly's

• Server

  • Aug 2004 - Mar 2006

  Trained in new employees to meet company standards. Open and closed the store. Worked with management to hire, train and manage the restaraunt. Made suggestions to help build cliental. Trained in new employees to meet company standards. Open and closed the store. Worked with management to hire, train and manage the restaraunt. Made suggestions to help build cliental.