Customer Service Specialist

• Oct 2021 - Present

Customer Service Specialist

• May 2019 - Oct 2021

Performed all assigned tasks in a timely manner while working remotely. Processed and created orders from purchase orders or from credit card data supplied by customers. Responded and directed phone calls from external clients as well as internal departments. Responded and directed emails from customers and internal departments in a timely and professional manner. Emails reflected proper business email etiquette. Proactively assisted customers and sales team, with inquiries, requests for information, or resolution of complex issues. Handled and quickly resolved customer complaints personally or escalated issues as they arose to the appropriate departments. Handled a variety of customer-focused tasks including order entry, order questions, customer inquiries, invoice inquiries, refunds and credit processing, and estimating or technical inquiries. Setup new customer accounts, managed customer data in Salesforce and internal systems. Kept detailed records of customer interactions and transactions internally and externally. Communicated and coordinated with internal departments such as sales, manufacturing, and other customer service departments to assist in resolving customer facing issues, acting as a representative of the company to the customer as needed. Provided feedback on the efficiency of the customer service process. Show less

Nursing Admin Assistant

• Jan 2019 - Apr 2019

Worked directly under the 2 top salespeople in the company as an administrative assistant, staffing nurses for short-term contracts at medical facilities and skilled nursing facilities. Additionally on hand to assist with a sales team totaling 15-20 as needed, including helping to build call lists, preparing end-of-month sales data, data analysis, and general administrative duties. Processed new profiles for potential employees, formatting resumes, calling and verifying references, nursing license verification, and background checks. Maintained the active profiles for approximately 120 nurses on assignment, including updating resumes, making reports to management of issues, and maintaining contact with facilities. Used Bullhorn CRM, pulled sales data for the entire sales team, exported to Excel and PowerPoint for monthly sales tracking, reports, and meetings on sales progress and goals. Also to export new lead data to the sales team for call lists. Show less

Marketing Assistant

• Oct 2017 - Nov 2018

Customer Service Expert

• Dec 2016 - Nov 2018

Denny Longs’ Credit Mail Experts is a direct marketing company dedicated solely to the subprime and BHPH world. We specialize in creating and producing the best subprime direct marketing programs available. Our company is truly made up of some of the top experts in the subprime automotive industry.

Web Content Manager

• Nov 2013 - Dec 2016

Arctos Media is a web development and content management company located in Kalamazoo. Not only do they build and maintain websites, but they specialize in content management, such as maintaining blogs and social media accounts, as well as optimizing them for search engines and maintaining contact with a customer base. Arctos Media is a web development and content management company located in Kalamazoo. Not only do they build and maintain websites, but they specialize in content management, such as maintaining blogs and social media accounts, as well as optimizing them for search engines and maintaining contact with a customer base.

Customer Service Representative

• Feb 2014 - Oct 2014

* Processing customer withdrawals and deposits. * Processing customer mortgage and credit card payments. * Maintaining a positive and friendly attitude to build customer relationships. * Looking for opportunities to upsell customers on bank products. * Maintaining cash flow levels and auditing cash drawer frequently to maintain bank security. * Working with proprietary bank software to track and educate customers on banking and financials. * Maintaining a friendly and upbeat environment to establish and maintain close customer relationships. Show less