Experience

Sonoran Desert Institute

• United States
• Higher Education
• 1 - 100 Employee

• Business Systems Analyst

  • Jun 2022 - Present

  • Designs, delivers, and maintains enterprise level business systems and process solutions by applying project management methodology. • Ensure effective operational utilization of technology and delivers enhancements to enterprise applications and by contributing to large and small-scale technology projects. • Works cross-functionally with business stakeholders, partners, and end users to develop and enhance business solutions. • Identifies business system solution requirements and analyzes business processes and operations to establish solution objectives in alignment with business needs and project outcomes. • Evaluates and applies system functionality to determine impacts to business operations and information systems.• Designs high quality business systems by identifying and evaluating solution options, preparing functional specifications, and resolving solution issues. • Maintains oversight of user acceptance testing and integration validations while developing resources and process flows. Show less

• Registrar

  • Mar 2015 - Sep 2022

  • Maintained and contributed to the integrity, confidentiality, and security of all student records within the student information system• Provided leadership and managed all aspects of the Office of the Registrar department.• Accountable for data collection and analysis of generated reports for decision making to develop and modify policies and procedures in accordance with state, federal, and privacy laws (FERPA).• Demonstrate clear understanding of academic program requirements to formulate, interpret, and enforce academic policies and procedures within specified workflows.• Continuously improved the functionality in the Office of the Registrar with the development and documentation of standard operating procedures and system processes.• Coordinated updates and modifications to the student information system(s) and assisted with the implementation of new academic programs including user acceptance testing.• Determined appropriate staffing levels to support internal service level commitments (SCLs) and achieved departmental and institutional goals.• Collaborate with leadership teams and effectively manage working relationships with external vendors. • Participated in professional development opportunities and identified training opportunities for the department. Show less

• Student Services Specialist

  • Aug 2012 - Mar 2015

  • Track retention and persistence• Advise and assist with all student needs • Research and analyze student records to identify, implement and improve academic success strategies • Interpret and apply institutional policies• Provide guidance and effective service to ensure satisfaction and academic success • Clerical work and other related tasks as assigned