Experience

Volunteers of America Western Washington

• United States
• Health and Human Services
• 100 - 200 Employee

• Director Of Operations

  • Nov 2020 - Present

• Regional Director

  • Jul 2014 - Dec 2021

  Responsible for the overall day to day functioning of King County's Disability Services Program and oversight of contract compliance. Responsible for direct supervision of Program Managers, as well as providing oversight to their supervision of nearly 100 Direct Service Professionals. Extensive knowledge of RCW, WAC, and DDA requirements and serves as primary contact with stakeholders and state contracted investigators. Additional duties include facilitation of recruitment, evaluation, and discipline, policy development, Quality Assurance, and management of budget. Show less

• Case Manager

  • Sep 2013 - Jun 2014

  Responsible for all client documentation creation and upkeep, financial records, medications, health and safety documentation, and extensive knowledge of all WAC and DDA requirements pertaining to supported living. Additional duties include reviewing and auditing all documentation associated with caseload to include secondary oversight of all incoming reporting as applicable to both service sites and client's programming needs both forecasted and ongoing.



5 Spot

• Greater Seattle Area

• Trainer/Server

  • Apr 2011 - Sep 2013

  Worked in an extremely fast paced, high turnover environment where attention to detail and friendly customer service is a must. The 5 Spot is a landmark restaurant, having gained attention from visitors all over the country who had a curiosity to visit the diner with the ever-changing menu and unique décor. In depth knowledge of the changing menu was a must, and an ability to educate excited guests about the food essential to creating repeat business in this local, family friendly, regular-driven restaurant. In addition to serving duties, I was also responsible for training new employees and spreading the excitement of the rotating menu and décor. Show less



Pioneer Human Services

• United States
• Non-profit Organizations
• 300 - 400 Employee

• Case Manager

  • Sep 2009 - Mar 2011

  Responsible for the intake of new residents, creating program plans including financial plans, risk assessments, and release plans. Coordinated with the Bureau of Prisons for access to previous services received as well as the United States Probation Office to assess what services may be needed in the future. Daily tasks included, maintaining timely and accurate case files, conducting job checks to verify employment, conducting home checks to ensure a safe release address, assisting with resume writing and job searches, arranging for clients to receive community funded services, and assisting with any as-needed problem solving. Show less



Schwartz Brothers Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Aug 2006 - Dec 2010

  High end food and beverage service, including banquets and cocktail service. A unique position where fine dining meets a more laid back customer base, resulting in the need to provide fine dining service in conjunction with showing the personality that you might find in a neighborhood diner. Extensive knowledge of steaks, wine, and seafood were all crucial to providing the level of service required in this setting. High end food and beverage service, including banquets and cocktail service. A unique position where fine dining meets a more laid back customer base, resulting in the need to provide fine dining service in conjunction with showing the personality that you might find in a neighborhood diner. Extensive knowledge of steaks, wine, and seafood were all crucial to providing the level of service required in this setting.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • Jul 2004 - Aug 2006

  Cultivated and maintained a database of return customers which included their likes and dislikes and previously purchased apparel. Kept a working knowledge of current styles at various price points and how to integrate new pieces with an existing wardrobe. Customer service with a keen attention to detail was an integral part of this position. Cultivated and maintained a database of return customers which included their likes and dislikes and previously purchased apparel. Kept a working knowledge of current styles at various price points and how to integrate new pieces with an existing wardrobe. Customer service with a keen attention to detail was an integral part of this position.