Systems Integration Coordinator

• Jul 2020 - Present

Marketing Coordinator

• Jan 2018 - Mar 2020

Responsible for lead and sales growth, social media marketing and management, internal and external client experience, tech adoption and automation, and marketing and sales support.• Maintained social media accounts and grew organic following by an average of 50% per platform.• Established and maintained internal process automation, reducing time spent by 25% per submission and reducing repetition.• Created print and digital marketing collateral for promotions, product launches, and special events.• Built client experience automation, resulting in 70% reduction in appointment and project cancellation.• Administered CRM, communication, form building, and marketing platforms, becoming internal SME.• Launched influencer speaker series and coordinated live social media coverage during inaugural event.• Provided as-needed support for accounting, production, inventory, and installation departments. Show less

Studio Design Consultant

• Feb 2015 - Jan 2018

Responsible for scheduling appointments for twenty designers across three states, executing client designs, managing flagship showroom and design studio.• Led scheduling team to conversion rates above 90% (among highest across nation).• Managed flagship design studio by maintaining brand standards in all inventory and marketing displays.• Provided marketing support, created print and digital collateral for events and promotions.• Led company-wide Slack adoption and administered platform through end of tenure.• Used proprietary CAD software to design custom solutions for clients across Indiana and Central Illinois. Show less

Assistant Manager

• Nov 2014 - Jan 2015

Responsible for performing management duties in store manager's absence, receiving merchandise shipments, leading associate team in store sets and daily sales metrics. • Executed biweekly merchandise layouts and marketing updates. • Generated repeat and referral business by providing exceptional in-store client experience. • Exceeded operational metrics over previous year by 20%. • Recommended process changes to improve overall efficiency and profitability. • Submitted daily, weekly, monthly reports to senior management to aid in business planning. Show less

Sales Lead

• Jul 2013 - Nov 2014

Responsible for leading sales team and in high performing outlet location. Served customers by greeting, providing shopping and wardrobing assistance, and soliciting store rewards program. • Contributed to merchandise display design, promoting visually appealing shopping environment. • Planned and executed monthly events for loyalty members, boosting sales and generating new enrollments. • Reported daily/weekly/monthly store KPI performance on weekly district conference calls. • Created in-store marketing collateral for private events, special sales offers, and loyalty enrollment perks. Show less

Sales Lead

• May 2013 - Jul 2013

Lead sales team; act as manager of a multi-million dollar, high-volume store. Provide excellent customer service by greeting customers, providing shopping assistance, and closing the sale at the Point of Sale (POS).• Executed business opening and closing operations and paperwork.• Ensured impactful zone placement and appropriate break coverage of scheduled associates.• Trained new hires on point of sale, optimal replenishment practices, and daily metrics to better understand the business.• Assisted in planning and execution of floorsets; acted as team lead, coordinating three to four teams during each set. Show less

Sales Associate

• Oct 2012 - May 2013

Provide excellent customer service by greeting customers,providing shopping assistance, and closing the sale at the Point of Sale (POS).• Enthusiastically welcomed customers into the store and uncovered shopping and giftingneeds with open-ended questions.• Closed the sale by gift-wrapping, scanning and bagging merchandise, and accepting variouspayment methods.

Mentor Assistant, Independent Sales Representative

• Jun 2006 - Jun 2013

Act as an independent beauty and style consultant for customers. Answer questions, recruit, and recommend products; plan and facilitate in-home parties to increase revenue. • Designed personalized skincare regimens for customers. • Logged customer information and purchase history to better recommend new products. • Facilitated in-home parties to introduce product line and generate sales and new customers. • Leveraged cross- and link-selling to raise transaction totals and increase overall sales. • Created documents for team representatives to use in self-promotion, party planning, and inventory building. • Encouraged team members and answered questions about finding customers, party management, link- and cross-selling techniques. Show less

Interior Design Intern

• Jun 2011 - Aug 2011

Provide support for design and sales staff by handling clerical work, governing the showroom, and providing project design assistance case-by-case as needed. • Generated lead sheets and organized client and project information, merging written and digital files. • Collaborated with designers on kitchen and bath design projects, chose finishes and cabinet styles for drawings. • Designed kitchen and bathroom layouts as part of an Angie’s List 'Big Deal' promotion. • Maintained a clean and welcoming showroom atmosphere for clients. Show less

Office Assistant

• Oct 2009 - May 2010

Support foundation staff with clerical work and greeting visitors. • Helped prepare, sort, and organize bulk-mailed newsletters. • Received visitors and directed calls to appropriate staff members. • Transferred student member information into computerized database • Responded to staff members’ requests for help with assorted tasks. Support foundation staff with clerical work and greeting visitors. • Helped prepare, sort, and organize bulk-mailed newsletters. • Received visitors and directed calls to appropriate staff members. • Transferred student member information into computerized database • Responded to staff members’ requests for help with assorted tasks.

Cashier

• Nov 2007 - Jun 2009

Provide excellent customer service by ensuring an efficient and friendly checkout experience, encouraging customers to sign up for in-store credit program, and always offering service with a smile. • Operated a cash register. • Guided customers through navigation of self-checkout process. • Maintained clean checkout lane area. • Handled minor customer concerns. • Encouraged customers to enroll in a store credit program. Provide excellent customer service by ensuring an efficient and friendly checkout experience, encouraging customers to sign up for in-store credit program, and always offering service with a smile. • Operated a cash register. • Guided customers through navigation of self-checkout process. • Maintained clean checkout lane area. • Handled minor customer concerns. • Encouraged customers to enroll in a store credit program.