Experience

Coin Street

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Head of External Relations

  • Jan 2023 - Present

  London, England, United Kingdom



The Independent Parliamentary Standards Authority (IPSA)

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Communication and Engagement Manager

  • Apr 2018 - Jan 2023

  Communication and Engagement Manager tasked with ensuring that IPSA’s role as an independent regulator is well understood by the media, the public and stakeholders. Work closely with IPSA’s Chair, helping to set the strategy for key stakeholders and providing briefings. Plan IPSA’s internal communications, so that all staff understand IPSA’s priorities. Lead and co-ordinate the external and internal engagement for the organisation wide improvement programme including delivery of communications,… Show more Communication and Engagement Manager tasked with ensuring that IPSA’s role as an independent regulator is well understood by the media, the public and stakeholders. Work closely with IPSA’s Chair, helping to set the strategy for key stakeholders and providing briefings. Plan IPSA’s internal communications, so that all staff understand IPSA’s priorities. Lead and co-ordinate the external and internal engagement for the organisation wide improvement programme including delivery of communications, events, materials and engagement, and managing the work of the communications officer. Key areas of responsibility • Developing and managing a strategy for stakeholder communications, including managing and participating in a regular programme of meetings for IPSA’s Chair. • Effective use of social media, and other tools, to engage with the public about IPSA’s work. • Lead and co-ordinate the external engagement about IPSA’s new online systems. • Explain to the media and other interested parties IPSA’s position on strategic and policy issues; matters relating to the publication of information on MPs’ costs and expenses; and queries about individual cases. • Help to manage IPSA’s external website, ensuring that its potential as a communications tool and means of public engagement is fully exploited. • Develop and manage a plan for internal communications and staff engagement • Ensuring that the intranet is up-to-date and is increasingly the method by which we communicate internally. • Overseeing any ongoing research work with MPs, their staff, stakeholders and the public, and reporting on the results. Show less



London & Partners

• United Kingdom
• International Trade and Development
• 100 - 200 Employee

• Partner Engagement Manager

  • Mar 2013 - Mar 2018

  London, United Kingdom Tasked with maintaining and growing the London & Partners partnership community by ensuring service satisfaction and engagement with the partner benefits. Key responsibilities: * Create and implement engagement strategy to maintain and grow commercial partnership network. * Measure engagement including satisfaction, NPS and service gap analysis to determine areas to improve, maintain or lower investment. * Manage B2B communications working across the company to ensure… Show more Tasked with maintaining and growing the London & Partners partnership community by ensuring service satisfaction and engagement with the partner benefits. Key responsibilities: * Create and implement engagement strategy to maintain and grow commercial partnership network. * Measure engagement including satisfaction, NPS and service gap analysis to determine areas to improve, maintain or lower investment. * Manage B2B communications working across the company to ensure relevant and engaging information is delivered via website, e-newsletters, printed materials and social media platforms. * Event management: lead organiser of annual partner conference (300 delegates) and sole organiser of various knowledge sharing and networking events including senior-level roundtables, training seminars, workshops, webinars and drinks receptions. * Utilise CRM system for tracking, marketing and reporting. * Complete annual and half year reports to evidence return on investment. * Manage partner website and printed materials to make sure that information is up-to-date and well presented. * Internal Audit; plan, manage and document internal audits of teams within the organisation and make recommendations to improve business excellence in compliance with industry standard. Show less



UK House of Lords

• United Kingdom
• Government Administration
• 300 - 400 Employee

• Assistant to Lord Hameed of Hampstead

  • Sep 2011 - Mar 2013

  London, United Kingdom Organised schedule and communication between the Houses of Parliament, Lord Hameed’s private businesses and charitable organisations. Liaised with senior officials, politicians, dignitaries and high net worth individuals. Managed private functions on behalf of Lord Hameed and coordinate banquets and events within the House of Lords. Drafted letters, emails, speeches and press releases on behalf of Lord Hameed and review/proof read documents.



East Midlands Drinks Ltd

• Assistant and Business Development Support

  • Aug 2004 - Sep 2010

  Derby, United Kingdom Key Responsibilities: - Supported company expansion including marketing, promotions, upselling and developing new business opportunities. - Managed eight members of staff across two retail outlets and ensure the day-to-day running including rotas, payroll, banking and stock control. - Initiated and/or ensured the completion of mini projects including profit/loss review and risk assessments.



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Consultant, Expatriate Tax

  • Jul 2002 - Jul 2004

  London, United Kingdom - Complete UK and US tax returns for the expatriate employees of corporate clients. - Client facing for major accounts including Coca Cola and Pfizer. Manage the incoming information from client employees and handle queries. - Manage team tracking spreadsheet to monitor the progression of client accounts.