Experience

Tripod Education Partners

• United States
• Education Administration Programs
• 1 - 100 Employee

• Client Services Manager

  • May 2016 - Present

  Tripod is the nation’s leading provider of classroom-level survey assessments for K-12 education. Tripod surveys are in their 18th generation, refined over the past decade in consultation with K-12 teachers and administrators. Tripod’s research and analytics deliver valuable insights about teaching practices, student engagement, and school climate. Sales and Outreach -Develop and define sales cycle and ensure appropriate use of stages across team -Create and implement effective outreach strategies to build customer base -Lead development of Salesforce CRM application (e.g., customizing field and page layout for contacts, accounts, and opportunities and creating tailored reports based on organizational needs) -Monitor, track, and report pipeline activity in Salesforce -Build and deploy email campaigns through Mail Chimp -Identify prospect needs to create proposals and contracts with appropriate scope and budget Client and Project Management -Serve as primary contact for clients-- articulating the benefits of Tripod products, resolving problems, answering queries, and gathering feedback for product and service improvement -Provide users with quick, professional, accurate, and substantive support via email and phone before and during survey administration -Facilitate product demos and client orientations -Ensure materials and documentation are current, including implementation guides, training materials, and client-facing collateral Product Development -Test software and make recommendations about how user experience can be enhanced -Identify needed product modifications/enhancements and provide support in new product development efforts -Champion a customer-centric approach to product definition and development by building feedback loops from help desk inquiries Show less



Cambridge Education

• Education Management
• 1 - 100 Employee

• Project Manager

  • Jan 2011 - Apr 2016

  Responsible for project planning, precise execution, client communications, developing collaborative relationships with clients for successful project delivery. Oversee budget and associated finances for each element of project. As a project manager on Cambridge Education’s survey services team, participates as a key member of project delivery team who provides continuous and comprehensive support to districts throughout project including managing roster preparation, survey deployment logistics, administration support, stakeholder communication and training, data collection and delivery of reports. Engages potential clients and provides an inclusive background of the range service options and discusses how related services can meet each individual district’s needs. Works on teams to develop programs to meet potential district partner’s local needs. Leads and manages customer support team. Provide extensive support to teachers and school/district administrators during projects. Developed Cambridge Education’s customer support process that has been adopted by the team. Uses high-level problem solving, critical thinking, task management and efficient communication skills in this position Show less



Absolute Metal Finishing Inc

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • May 2010 - Jan 2011

  Member of administrative team responsible for office workflow, accurate communication between clients and employees, accounts receivables and payables, invoicing clients, clients and employee payroll. Member of administrative team responsible for office workflow, accurate communication between clients and employees, accounts receivables and payables, invoicing clients, clients and employee payroll.