Experience

Cafe Sol

• Ireland
• Hospitality
• 1 - 100 Employee

• General Assistant

  • Jul 2022 - Present



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2020 - Dec 2021

  -Supported facebook customers by chat and email, solving problems related to ads and everything that involved the social network (deleted pages, hacked accounts, rejected ads, etc.) -Supported and expanded the self-serve advertising base for clients in the online and digital advertising domains. -Provided product and tool support to enhance clients’ experiences to high-level clients to help them grow across multiple channels – chat, email, and phone. -Provided day-to-day management of paid social advertising campaigns across Facebook, Instagram, and Whatsapp. -Identified and solved problems technical bugs and ads delivery issues. Provided vital product insights and feedback from our customers to engineering. -Tracked and reported on campaign results, data analysis, and contributed to weekly/monthly client status emails with regular reporting on results. -Collaborated with an internal team to assess and improve advertising performance. -Generated leads and sales using Facebook Ads, tested variations of ads to determine the best performing, reported results of Facebook Campaigns, and continuously monitored results and improvement of ads. -Managed the strategy and setup of all paid campaigns. Achievements: -Played a lead role in client communication, while also helping to spearhead strategy and campaign initiatives. -Contributed to good customer service, received awards for good results, gained knowledge on Facebook products, and helped in marketing strategy for ads. Show less



Grupo 1007

• Brazil
• Entertainment Providers
• 1 - 100 Employee

• Event Organizer/ manager assistant

  • Nov 2015 - May 2020

  -Manager assistant Played a central role with team-wide exposure through a combination of project management responsibilities and media relations support, as well as compiling the department’s weekly report. -Provided event planning support for external media events. Monitored media for relevant coverage as it relates to corporate initiatives and supported social media marketing. -Achievements: Helped to attract and keep the audience according to the party's themes and marketing on social networks. Show less



SÓ MAKE 25

• Brazil

• Beauty Advisor

  • Oct 2019 - Mar 2020

  -Provided customer service and sales of imported makeup for B2B and B2C customers. Addressed customer concerns and inquiries as well as resolved customer complaints. -Achievements: Showcased products strategy, helped with store organisation, and purchased products that generate sales, great teamwork making everyone earn their fair value. -Provided customer service and sales of imported makeup for B2B and B2C customers. Addressed customer concerns and inquiries as well as resolved customer complaints. -Achievements: Showcased products strategy, helped with store organisation, and purchased products that generate sales, great teamwork making everyone earn their fair value.



Océane

• Brazil
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Beauty Advisor/ Make up Artist

  • Jan 2019 - Oct 2019

  -Consulted with clients to determine their skin type, skincare concerns, and style preferences. -Recommended products that fit the client's needs, preferences, and budget, and explained how the products work. Responded to customer questions and complaints. -Sold, processed returns, and maintained a balanced cash register. Planned and took part in-store events. -Designed and maintained attractive displays and managed inventory. -Handled administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and emails. Achievements: -Customer loyalty, in-store sales growth for the company, help in bazaars to supplement the store's income Show less