Experience

DiDi

• China
• Technology, Information and Internet
• 700 & Above Employee

• International Customer Experience Executive Director

  • Nov 2020 - Present

  Customer Experience for all International markets in Didi / 99

• Latam & Russia Customer Experience Senior Director

  • Sep 2020 - Present

• Latam Customer Experience Senior Director

  • Aug 2019 - Present

• Brazil Customer Experience Senior Director

  • Jan 2018 - Aug 2019



99

• Brazil
• Technology, Information and Internet
• 700 & Above Employee

• Head of Customer Experience

  • May 2017 - Present

• Head of Business Development

  • Apr 2019 - Jan 2020



d'hire - Executive Search Marketplace

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Member of Advisory Board

  • Aug 2017 - Sep 2018

  The first Executive Search Marketplace in Brazil. d'hire connects the best companies, specialized recruiters and talents optimizing and speeding the hiring process.d'Hire is inspired by how Talent Specialists generate company success by placing the right Professional at the right Company. We are the platform that takes Talent Specialists to the next level fostering economic growth in Brazil. The first Executive Search Marketplace in Brazil. d'hire connects the best companies, specialized recruiters and talents optimizing and speeding the hiring process.d'Hire is inspired by how Talent Specialists generate company success by placing the right Professional at the right Company. We are the platform that takes Talent Specialists to the next level fostering economic growth in Brazil.



Nubank

• Brazil
• Financial Services
• 700 & Above Employee

• Head of Customer Experience

  • Sep 2015 - Jun 2017

  I lead the Customer Experience team for Nubank, a technology-driven financial services startup. Nubank is building some of the highest-performing engineering, decision sciences, design and customer experience teams in the world to redefine the standard in financial services, starting with Brazil! I lead the Customer Experience team for Nubank, a technology-driven financial services startup. Nubank is building some of the highest-performing engineering, decision sciences, design and customer experience teams in the world to redefine the standard in financial services, starting with Brazil!



Veduca Edtech

• Brazil
• E-learning
• 1 - 100 Employee

• COO

  • Nov 2012 - Apr 2016

  Operations leadership for Veduca, EdTech Brazilian start-up which the mission is to democratize access to top quality education offering courses from the most recognized institutions in Brazil and World. Since 2012 Veduca had attacted +3,5 million students.- Develop strategy- Establish new partnerships- Run the Operational/Educational area Operations leadership for Veduca, EdTech Brazilian start-up which the mission is to democratize access to top quality education offering courses from the most recognized institutions in Brazil and World. Since 2012 Veduca had attacted +3,5 million students.- Develop strategy- Establish new partnerships- Run the Operational/Educational area



McKinsey & Company

• Business Consulting and Services
• 700 & Above Employee

• Business Analyst

  • Jan 2012 - Dec 2012

  Analysis of Brazilian digital marketingAnalysis of Brazilian and US credit marketing.Financial model for insurance market. Analysis of Brazilian digital marketingAnalysis of Brazilian and US credit marketing.Financial model for insurance market.



UNICEF

• United States
• Non-profit Organizations
• 700 & Above Employee

• Internship at Supply Chain Division

  • Apr 2011 - May 2011

  Member of a Project to map the processes and analyze UNICEF Supply Chain procedures during an emergency situation. It also included reviewing the tools UNICEF has on humanitarian logistics and those of other organisations, consolidate them and assist in identify relevant processes. Member of a Project to map the processes and analyze UNICEF Supply Chain procedures during an emergency situation. It also included reviewing the tools UNICEF has on humanitarian logistics and those of other organisations, consolidate them and assist in identify relevant processes.