Experience

Springer-Miller Systems

• United States
• Software Development
• 100 - 200 Employee

• Inside Sales Coordinator

  • Jun 2020 - Present



Omie

• Brazil
• Software Development
• 700 & Above Employee

• Inside Sales Supervisor

  • Sep 2019 - Jun 2020

  · Manage day-by-day operations and coordinate a team of 8 high-performance Sales Development Representatives on leads qualification and appointment settings.· Development of strategies towards increasing productivity and conversion rates. Continuously monitoring metrics and KPIs.· Structuring and execution of individual coachings (1 on 1), mentorings and feedbacks to achieve the established goals. · Responsible for sales funnel analysis and tactical planning to increase team performance.· Promoting meetings and group dynamics, such as role-plays and coaching groups, to increase engagement.· Implementation of sales gamification tools to amplify the competitive spirit between reps and engage them in a play-to-win culture.



Geistlich Pharma do Brasil

• Brazil
• Health and Human Services
• 1 - 100 Employee

• Inside Sales Supervisor

  • Apr 2018 - May 2019

  · Implementation of the Inside Sales operation in Brazil. Responsible for hiring , training and coaching a team of 4 professionals. · Responsible for structuring the area, defining KPIs and regional sales growth plan.· Manage day-by-day operations and coordinate team on recovering inactive customers, new business development and contacting customers not reached by external Key Account Managers (about 16,000 clients).. Development of strategics inside sales campaigns towards increasing conversion rates. Continuously monitoring metrics and KPIs.· Constant interface with global CRM team to improve processes and implement new initiatives.· Structuring and execution of team coaching actions (1 to 1) to reach established target. Analysis and refinement of approach by customer profile, segment and region.· Creation of sales and KPIs dashboards.



Google

• United States
• Software Development
• 700 & Above Employee

• Team Leader - Google Partners

  • Mar 2017 - Apr 2018

  · Lead generation and conversion of Advertising Agency into "Google Partners”, considering established requirements theirs investment burden, capacitation and metrics.· Monitoring performance of existing and recovering of inactive clients and/or outside the Google framework. Preparation and execution of action plans / incentives per client.· Mapping and identification of Advertising Agency in national scope (universe of near 1,000 companies).· Relationship with Agency Owners/Directors for the understanding of their needs, presentation of products and services portfolio, benefits of the partnership, pipeline monitoring and conversion of leads into Google partners.· Structuring and execution of team coaching actions (1 to 1) to reach established target. Analysis and refinement of approach by customer profile, segment and region.· Development of strategies towards increasing leads and conversion rates. Continuously monitoring metrics and KPIs.· Liaising with local/global Management and Board for results presentation and follow-up metrics and KPIs, strategic realignment aiming performance improvement.· Team of 6 professionals.

• Team Leader - New Business Sales

  • Jun 2016 - Feb 2017

  · Responsible for identifying high potential leads (medium and large size companies) and engaging them with AdWords online advertising products (Search, Display, YouTube and Google’s Mobile).· Coordination of team for mapping companies nationwide through several platform and channels, analysis of investment potential (>R $ 60 thousand per quarter). Lead qualification and filtering.· Structuring and execution of coaching actions (1 to 1) and team motivation aiming to reach established weekly targets. Refinement of approach considering customer profile, segment and region.· Development of strategies to increase leads. Continuously monitoring metrics and KPIs.· Relationship with prospects Nationwide in liaising with Marketing Directors/Managers of companies. Understanding of their needs, presentation of products and services portfolio and its benefits.· Constant interface with Google Sales team to support conversion of leads.· Team of 3 professionals.

• Bilingual Marketing Analyst

  • May 2015 - May 2016

  · Identifying high potential leads (medium and large sized companies) and engaging them with AdWords online advertising products (Search, Display, YouTube and Google’s Mobile).· Mapping of companies nationwide through several platform and channels, analysis of investment potential· Application of filters and analysis of compliance considering Google’s policies and standards.· Approaching to prospects nationwide, in liaising with Marketing Directors/Managers of companies. Understanding of their needs, presentation of products and services portfolio and its benefits.· Continuously building-up pipeline of potential Google clients, in constant interface with Google's sales team. Active support in converting new clients.



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant (Marketing Services)

  • May 2014 - Oct 2014

  · Reporting to the Partner of the Marketing Services BU.· Main activities: application of qualitative field research, data consolidation and analysis. Preparation of reports for clients, including critical points, gaps, recommendations and strategic realignment of brands, products, and prices.· Main customers supported: Ypê (Química Amparo) and Adria Alimentos.



The Goodyear Tire & Rubber Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Business Intelligence Analyst (Temporary)

  • Nov 2013 - Mar 2014

  · Temporary assignment in project aiming in-depth understanding of the company's positioning in the Brazilian market.· Main activities: visiting to exclusive and multi-brand stores nationwide, application of qualitative surveys (consumption profile, pricing, service model, etc.), data compilation and analysis.· Elaboration of reports for Top Management, addressing critical points and recommendations.



AD Vantage Marketing Integrado

• Brazil
• Advertising Services
• 1 - 100 Employee

• Customer Service Assistant

  • Jun 2011 - Sep 2013

  · Relationship with marketing team from clients for the understanding of their needs/objectives, definition of project/campaign budget, new initiatives, innovations, discussion of market trends.· Monitoring of results/KPIs/metrics and identification of business continuity and business increase.· Development of online and offline projects/campaigns for customers. Preparation of technical-commercial proposals, presentation, pipeline monitoring and deal concretization.· Main clients supported: Ericsson, Vicunha Têxtil, Board Solutions, SOBEN (Brazilian Association of Nursing in Nephrology) and OMI (Online Marketing Institute).



Best Image

• Communications Analyst

  • Mar 2007 - May 2011

  Customer Relationship Management and lead generation;Events and promotional actions planning;Graphic production supervisor.