Software Engineer

• Jan 2021 - Present

System Administrator

• Nov 2019 - Oct 2020

After working as Nuvi's IT guy through the end of 2019, Nuvi offered me a new role as the system administrator. This gave me a new purpose, to manage the app and systems within the company, supporting each department with best technical practices. This was so exciting for me, since the role allowed more freedom, new goals, and more than anything, I got to tinker. I could create and configure, build and deploy, and did things that made working at Nuvi easier! Now, I operate close to the CEO and CTO, and love to be able to help them run their business, and making things that change the way the company runs.I am still in this role today, and continue to learn more things every day. I still have many ideas and goals in mind for Nuvi, and I hope during my time there I can get more done. Show less

IT Support Desk - "The IT Guy"

• May 2019 - Nov 2019

Banyan's time came to and end in May 2019. We were acquired by Nuvi, and immediately we moved our team into their building in Thanksgiving Point. From there, we all received new roles. I began work as the IT Guy, acting as an internal help desk. I took control of the company on a technical level, creating structure, increasing security, and providing in-office technical support. At first a large amount of my work was related to getting the rest of the Banyan team integrated into Nuvi as well as helping the Nuvi team ingest the company, including client data, application and system access and more. In return, I learned a lot about Nuvi and expanded to serving the rest of the company.A have to give credit to Brett Flake who had originally promoted me as a good fit for the position and helped me gain access to Banyan before he left to continue other ventures. Show less

Product & Website Services Support

• Feb 2019 - May 2019

After a year and a half working with the Banyan account management team, providing technical support to both clients and staff alike, I began working more closely with web service clients, taking design requests, helping with updates to domains, DNS, 3rd party apps, plugins, and integrations, and learning more about the technology around cloud hosting. I still played a role in account on-boarding and enterprise level product support for the Banyan core applications, but my focus shifted to working more closely working with the engineering and website teams. While working at Banyan, I came to understand a tribal culture, one that was pure, under pressure, but real, and they helped me find who I was, and where I could fit. For that they awarded me The Banyan Beast, an amazing personalized token, reflecting my presence on the company and the challenges that I overcame. Show less

Support Engineer & Client On-boarding Specialist

• Sep 2017 - Feb 2019

At Banyan, I operated as a support engineer for Banyan's reputation management suite. Not all features or functions existed when Banyan started building its product platform, so many tasks needed to be done manually through database and server work. This included activating product features, changing passwords, creating new users, and moving information between accounts. All of this work was completed by me. This was a cool experience because I learned a lot right off the bat about SAAS and working with the technology that drives companies. Show less

Technical Support Specialist and Support Administrator

• Feb 2017 - Sep 2017

- Processed technical support requests on behalf of the customer, and worked with internal teams to ensure the request was not only fulfilled but documented correctly. - Developed technical support documentation meant to improve customer service for the team. - Developed and built out a support ticketing system using Zendesk and G Suite products. - Provided quality assurance for both technical support and marketing research team members. While working at ROI Solutions, I was able to ramp up my technical experience, and because the focus was on call center systems, I learned how small changes can make big differences. I’m hoping the experience working with software that brings peoples jobs to them, brings a job to me. Show less

Financial and Insurance Advisor

• Feb 2017 - Jun 2017

Being a licensed Life Insurance and financial advisor was more a journey than a position. With the experience gained, I feel more confident with myself, my money, and my future, but more so, I got the chance to be the hungry wall street wolf my inner salesman craved. I am honored to have worked with such a benevolent provider and team. Being a licensed Life Insurance and financial advisor was more a journey than a position. With the experience gained, I feel more confident with myself, my money, and my future, but more so, I got the chance to be the hungry wall street wolf my inner salesman craved. I am honored to have worked with such a benevolent provider and team.

Technical and Product Support Representative

• Nov 2016 - Jan 2017

Besides working with the coolest product line, client base, and corporate team, GoPro was the home to my helpful nature, it brought out what true customer service was for me, and that went past any call script, handle time, or phone system. I explored GoPro in an out, learning more about each amazing product, and the stark mid-life company itself. Besides working with the coolest product line, client base, and corporate team, GoPro was the home to my helpful nature, it brought out what true customer service was for me, and that went past any call script, handle time, or phone system. I explored GoPro in an out, learning more about each amazing product, and the stark mid-life company itself.

Inbound Sales Representative

• Oct 2015 - Jul 2016

I did myself the pleasure of taking myself out of the retail world, past customer service, and straight to the belly of the beast. Clearlink was the start of my career in sales, and never before had I been in such a fast paced and high stakes environment. While striving to earn the Prime Club status only six months in, I found how motivation really changes the game. I did myself the pleasure of taking myself out of the retail world, past customer service, and straight to the belly of the beast. Clearlink was the start of my career in sales, and never before had I been in such a fast paced and high stakes environment. While striving to earn the Prime Club status only six months in, I found how motivation really changes the game.