Experience

Virgin Media O2

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Digital Solutions Specialist – Unified Communications

  • Feb 2022 - Present

  Supporting SMB customers across the UK as they make the transition to UCaaS and CCaaS solutions.

• Voice, UCaaS and CCaaS Team Manager

  • Aug 2020 - Mar 2022

• IP Voice & SD-WAN Sales Specialist

  • Jul 2019 - Aug 2020

  Working closely with my allocated sales teams across our desk teams in dealing with both Private and Public Sector my main role is to assist them in the more technical elements of our Voice portfolio and SD-WAN utilizing both Versa and Meraki options to ensure that we are providing the best possible solutions for our customers and working closely with our partners to ensure my knowledge is always as strong and up to date as possible. My key area of expertise is helping our customers move forwards with their digital transformation whether they are a new company looking to start ahead of the curve or an existing company looking to make the big move to a VoIP or next gen WAN solutions and with the Unified Communications options that are available with it. Utilizing more of an advisor role and focusing on the outcomes and enablement this would bring to my customers has allowed me to achieve a high level of success. My strong product and sector knowledge have resulted in me being very comfortable when in high value proposition situations. Show less

• Account Manager

  • Apr 2018 - Jun 2019

  Account Management was the perfect role for me to move in to at this point in my career as it allowed me to accumulate my years of previous Customer Service, Faults, Complaint and Sales experience and wrap this all in to one role and show what I am capable of achieving. Managing over 130 SME customers my main role was avoiding revenue erosion and focusing on cross selling our portfolio into my base. I was very successful in achieving this with an EOY result of 136% contract value increase and 109% annual revenue total in a market where this pricing on core data products was very quickly reducing and being one of the highest performing Account Managers in the business as a result. Using my own time to research our partner offerings as well as our direct product suite was key to this and as a result became a key contributor on opportunities out side of my base where product knowledge was required by others to ensure success with their opportunities and created a platform for me to focus on areas that took my interest which for me was IP Voice and SD-WAN solutions and from 01/2019 I was seconded to supporting the business in these opportunities whilst also managing my own base of customers. Show less

• Business Sales Executive

  • Jan 2017 - Mar 2018

  In this role I handled both sales and retentions with the primary focus on increasing the revenue of existing customers and retaining the revenue from customers looking to leave.

• Customer Service Specialist

  • May 2013 - Dec 2016

  During my time in this role I worked on many different areas including Customer Services, Complaints, Technical Support and open the trial for the Webchat Complaint function all of which included our TV, Phone, Broadband and Mobile offerings. The skills that I have gained from my time in these roles have been invaluable and are the foundations that I have built my career from. The approach that I have used throughout my sales roles following have always kept the same customers focused approach that I gained here and has helped me differentiate my self from the standard view of what a sales person in which has been mentioned in positive feedback from both colleagues and customers that I have dealt. Show less