Experience

SimpleConsign

• United States
• Software Development
• 1 - 100 Employee

• Special Projects

  • Oct 2022 - Present

  Product• Coordinate release communication across sales, marketing, support, and development teams.• Draft and publish internal and customer facing release notes.• Maintain and improve existing customer facing knowledge base.• Act as an authoritative source and subject matter expert of the SimpleConsign system.Data Migrations• Lead end-to-end data migration projects, collaborating with cross-functional teams to identify requirements, create migration strategies, and execute seamless data transfers.• Develop and implement ETL (Extract, Transform, Load) processes to extract data from source systems, cleanse and transform data, and load it into the target database.• Conduct data profiling and analysis to identify data quality issues and implement appropriate measures to improve data accuracy and completeness.• Design and execute test plans to validate data migration processes, ensuring successful migration with minimal disruption to business operations.Data Analytics• Utilize SQL queries to gather and extract data from multiple databases and systems, ensuring data accuracy and completeness.• Cleanse and transform raw data to derive meaningful patterns, trends, and metrics.• Develop ad-hoc reports and data analysis for various departments.System Analytics• Utilize in-depth system knowledge and SQL queries to investigate customer-reported issues and gather relevant data for analysis.• Analyze and interpret data to identify patterns, trends, and root causes of issues, offering data-driven solutions to resolve them effectively.• Foster strong relationships with customers, understanding their needs, and ensuring a positive support experience. Show less

• Customer Launch Specialist

  • May 2019 - Oct 2022

  Onboarding• Create and implement B2B customer onboarding process to account for a variety of international client needs• Evaluate individual customer needs and make appropriate upsell recommendations• Guide clients through their first month of product use to ensure understanding of full feature set• Manage customer contacts via phone calls, text messages, and automated emailsSupport• Walk clients through set up of peripheral hardware (receipt & label printers, barcode scanners, cash drawers) and maintain a good working knowledge of hardware fixes/troubleshooting• Create and maintain knowledge base of videos for client use through Vidyard• Strong attention to detail as well as good problem solving, time management and logic skillsData Conversions• Develop data migration strategy for conversion of Point Of Sale (POS) and consignment management data into SimpleConsign• Coordinate data conversion process for up to 20 clients at a time with varied needs• Analyze client’s data to understand their current data structure• Perform data mapping of source to target data sets and data cleanup as necessary with Java• Research on data validation for smoother cross platform transition into integrated software options Show less



Finders Keepers Consignment

• United States
• Retail
• 1 - 100 Employee

• Assistant Manager

  • Nov 2017 - May 2019

  • Advanced user of SimpleConsign by Traxia in day to day operation of Processing Center • Support consignors and coworkers via telephone, email, and in person with use of consignment software • Prepare informal supportive materials for coworkers regarding company processes and policies, inputting data, and how to run daily/weekly/monthly reports within SimpleConsign • Execute daily/weekly/monthly routines in an organized and thoughtful manner • Advanced user of SimpleConsign by Traxia in day to day operation of Processing Center • Support consignors and coworkers via telephone, email, and in person with use of consignment software • Prepare informal supportive materials for coworkers regarding company processes and policies, inputting data, and how to run daily/weekly/monthly reports within SimpleConsign • Execute daily/weekly/monthly routines in an organized and thoughtful manner



College Light Opera Company

• United States
• Performing Arts
• 1 - 100 Employee

• Scene Shop Supervisor (Summer Stock)

  • Jul 2017 - Aug 2017

  • Ensured the production of theatre scenery and sets on schedule• Produced quality theatre scenery to support theatrical productions by assisting the Technical Director and Scenic Designer in development of desired outcome• Directed activities of the scene shop by planning and organizing construction projects utilizing rough sketches, draftings, and verbal instructions• Promoted mid-season to get set crew back on schedule

• Head Painter

  • Jun 2017 - Aug 2017

  • Supervised the painting of the sets for all 9 shows of the season with 1 show per week• Purchased paint and supplies under the direction of the Scenic Designer• Created textures and stencils from provided design materials



Agnes Scott College

• United States
• Higher Education
• 400 - 500 Employee

• Scene Shop Crew (Theatre Department)

  • Jan 2014 - May 2017

  • Built scenic flats, platforms, and door frames under the direction of the Technical Director • Painted scenery for a variety of shows using rollers and paintbrushes to create a variety of textures • Assisted with hanging and focusing of instruments in preparation for shows • Built scenic flats, platforms, and door frames under the direction of the Technical Director • Painted scenery for a variety of shows using rollers and paintbrushes to create a variety of textures • Assisted with hanging and focusing of instruments in preparation for shows



Polk County Parks and Recreation

• Winter Haven, Fl

• Summer Camp Counselor

  • Jun 2013 - Aug 2013

  • Directed daily functions for summer camp dedicated to creating engaging recreational opportunities for underpriveledged children • Identified and responded to camper behavioral issues, and reported concerns to camp leadership. • Maintained accurate program records, including incident reports, logs, and daily attendance reports. • Planned, coordinated, and executed activities while guiding campers in personal growth and daily living skills. • Directed daily functions for summer camp dedicated to creating engaging recreational opportunities for underpriveledged children • Identified and responded to camper behavioral issues, and reported concerns to camp leadership. • Maintained accurate program records, including incident reports, logs, and daily attendance reports. • Planned, coordinated, and executed activities while guiding campers in personal growth and daily living skills.



Jean O'Dell Learning Center

• Bartow, Fl

• Volunteer

  • 2004 - 2012

  • Taught over 15 special needs children in one on one and small group atmospheres • Expertly managed deescalating emotionally charged situations with special needs children • Used intervention strategies in order to improve learning and behavior outcomes • Supervised up to 15 students during assemblies and meal times. • Performed clerical, classroom maintenance, and instructional duties as assigned by the special education teacher • Taught over 15 special needs children in one on one and small group atmospheres • Expertly managed deescalating emotionally charged situations with special needs children • Used intervention strategies in order to improve learning and behavior outcomes • Supervised up to 15 students during assemblies and meal times. • Performed clerical, classroom maintenance, and instructional duties as assigned by the special education teacher