Caesar and I worked together as directors in Global Technical Support reporting to the same Vice President. Caesar was repsonsible for the operations support for the a 700+ person organization. He is extremely detail oriented and never fails to deliver on his commitments. Caesar's command of the business and understanding of process engineering allowed him to contribute greatly to the organization's success. Some examples of projects implemented during his tenure within GTS wre; call flow improvement; off-shoring certain functions to India; overseeing infrastructure improvements. One project in particular was overseeing the move of 300+ people. Caesar was responsible for the relocation of our Technical Support staff. This staff provides 7x24 coverage for EMC's customer's world wide, so this move needed to be completed without interruption to that service. In additon, the move needed to occur in a narrow timeline due to the fact that once the infrastructure used to support phones was moved, the remainder of the organization needed get to that building ASAP. Caesar's understanding of the business, "out of the box thinking" and focus on details enabled his team to script a move with the precision of a broadway play. In the end, the 300 person staff in Hopkinton was relocated over a week's time without any disruption to customer service. Months of planning culminated in a completely smooth move, in fact comments from other parts of the organization were that they had no idea the move had occurred because the organization never missed a beat.

Caesar exceled at the Technical support organization at EMC. With a detailed oriented approach , he always had a strong commitment to support and resolving customer issues in the quickest and most effective way. It was always a pleasure working with him.

Caesar and I worked together as directors in Global Technical Support reporting to the same Vice President. Caesar was repsonsible for the operations support for the a 700+ person organization. He is extremely detail oriented and never fails to deliver on his commitments. Caesar's command of the business and understanding of process engineering allowed him to contribute greatly to the organization's success. Some examples of projects implemented during his tenure within GTS wre; call flow improvement; off-shoring certain functions to India; overseeing infrastructure improvements. One project in particular was overseeing the move of 300+ people. Caesar was responsible for the relocation of our Technical Support staff. This staff provides 7x24 coverage for EMC's customer's world wide, so this move needed to be completed without interruption to that service. In additon, the move needed to occur in a narrow timeline due to the fact that once the infrastructure used to support phones was moved, the remainder of the organization needed get to that building ASAP. Caesar's understanding of the business, "out of the box thinking" and focus on details enabled his team to script a move with the precision of a broadway play. In the end, the 300 person staff in Hopkinton was relocated over a week's time without any disruption to customer service. Months of planning culminated in a completely smooth move, in fact comments from other parts of the organization were that they had no idea the move had occurred because the organization never missed a beat.

Caesar exceled at the Technical support organization at EMC. With a detailed oriented approach , he always had a strong commitment to support and resolving customer issues in the quickest and most effective way. It was always a pleasure working with him.

Caesar and I worked together as directors in Global Technical Support reporting to the same Vice President. Caesar was repsonsible for the operations support for the a 700+ person organization. He is extremely detail oriented and never fails to deliver on his commitments. Caesar's command of the business and understanding of process engineering allowed him to contribute greatly to the organization's success. Some examples of projects implemented during his tenure within GTS wre; call flow improvement; off-shoring certain functions to India; overseeing infrastructure improvements. One project in particular was overseeing the move of 300+ people. Caesar was responsible for the relocation of our Technical Support staff. This staff provides 7x24 coverage for EMC's customer's world wide, so this move needed to be completed without interruption to that service. In additon, the move needed to occur in a narrow timeline due to the fact that once the infrastructure used to support phones was moved, the remainder of the organization needed get to that building ASAP. Caesar's understanding of the business, "out of the box thinking" and focus on details enabled his team to script a move with the precision of a broadway play. In the end, the 300 person staff in Hopkinton was relocated over a week's time without any disruption to customer service. Months of planning culminated in a completely smooth move, in fact comments from other parts of the organization were that they had no idea the move had occurred because the organization never missed a beat.

Caesar exceled at the Technical support organization at EMC. With a detailed oriented approach , he always had a strong commitment to support and resolving customer issues in the quickest and most effective way. It was always a pleasure working with him.