Experience

Smart Walkie Pte. Ltd.

• Singapore
• Telecommunications
• 1 - 100 Employee

• Customer Service Executive

  • Jul 2021 - Present

  Receiving and assisting all inquiries, problems, and issues from all customers through phone calls, video calls, WhatsApp group and personal chats, and emails as fast as possible efficiently. Work closely with other departments to ensure all services are delivered smoothly to customers, from inquiries, quotations, special requests, setup, deliveries, and activating their accounts. Supporting other departments such as overlooking and printing monthly invoices, monthly data usage for each customer, setting up devices using adb command remotely, remoting devices to customers, and updating the company website. Show less



Private company

• Bali, Indonesia

• Personal Assistant

  • Feb 2021 - Jul 2021

  Mainly making stickers, emotes and flyer designs in Canva and Photoshop for streaming needs on Twitch Channel, followed by Stream Elements in connection to OBS. Building and integrating online merchandise store between Printful and Wix. Also assisting day to day needs, prepare special events; such as anniversary stream, photoshoot, not limited from daily shopping to walking the dogs. Mainly making stickers, emotes and flyer designs in Canva and Photoshop for streaming needs on Twitch Channel, followed by Stream Elements in connection to OBS. Building and integrating online merchandise store between Printful and Wix. Also assisting day to day needs, prepare special events; such as anniversary stream, photoshoot, not limited from daily shopping to walking the dogs.



A'iesha

• Indonesia
• Hospitality
• 1 - 100 Employee

• Event Coordinator

  • Dec 2019 - Mar 2020

  Hold a responsibility overseeing on the event-related details, including but not limited to closely working with vendors, coordinate with party/event organizers and planners, assuring quality, maintaining progress and updates to meet clientele expectation and even better (exceeding their hope). Initiate, coordinate, and execute all plans accordingly, from budgeting proposal for spending reports. During the event, I'll be sure to be the first to come and counting smiles for every attendance following my teams and me. While the after party starting, I am wrapping up with my teams to make sure all counterparts were delivered, supervising the pack-up, and rounded the events with notes for further improvements. Show less



PT. Skuter Elektris Indonesia

• Bali, Indonesia

• Ecommerce Manager

  • May 2019 - Dec 2019

  Managing all social platforms and online marketplaces such as Instagram, Facebook, WooCommerce, Tokopedia, Bukalapak, and other relevant platforms. Work closely with the content team, my deliverables including uploading content, updating pages, replying to messages and comments, and sales by processing order in the sales funnel to close the deal. Create creative content to raise brand awareness on the company's website, explaining products and its specifications, digital email marketing by updating the latest news, promotions, or future events to clients and potential clients. Familiar with using WordPress and Chimplinks. Amidst the day-to-day tasks, I also assist the company in Document translations, contracts, partnership proposals, community guidelines, and official letters for the government. After office hours, I was trusted by the company giving Basic to conversational English learning classes for the staff member of the company. Show less



Karma Group Global

• Indonesia
• Hospitality
• 400 - 500 Employee

• Customer Service and Pre Arrival

  • Mar 2018 - May 2019

  • Answer and reply to phone calls and emails. • Explain the holiday programs including hotel and resort choices, prices, deals and benefits. • Follow up all clients who are going to stay in the company’s resorts worldwide to make sure they are coming by asking for their flight details. If there is a change then it should be recorded then provide information to the Telemarketing and Reservation for immediate adjustment. • Fill in Daily Report and Weekly Department Pre Arrival based on the phone conversation with client. • Provide all information obtained from the conversation with clients to smoothen the communication with other departments. • Handle complaints and compliments. • Handle transfer accommodation for clients. • Deal with balance payments. • Uphold the spirit of Service Excellence to maintain client satisfaction. Show less



Public Enemy Ink

• Bali, Indonesia

• Executive Assistant

  • Dec 2016 - Mar 2018

  Closely collaborate with the founder in business developing tattoo studio; create, manage, and proposed a financial budget, investment proposal for partnership, agreement letter. Supervising the renovation project, procurement services on furniture, equipment, and tools. Support Business Expansion by networking and scouting within the the local community, collaborate with the local farmers to supply plantation and also find the plantation area. Marketing services by maintaining the studio's social media: Instagram and Facebook, upload content, create creative marketing strategies and promotional events together with the community, clubs, and influencers. Prepare a monthly report of all budget spent and income for both owner and investor, handling reservations: appointments, accommodations, flights, any payments as well as supervising staffs. Show less



Appco Group Asia

• Malaysia
• Advertising Services
• 200 - 300 Employee

• Management Trainee

  • Oct 2016 - Jan 2017