Cadesha Lambert
Client Success Administrator at The Arbinger Institute- Claim this Profile
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Bio
Credentials
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Notary Public
Commonwealth of VirginiaFeb, 2023- Nov, 2024
Experience
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The Arbinger Institute
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United States
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Business Consulting and Services
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1 - 100 Employee
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Client Success Administrator
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Apr 2023 - Present
•Developed and implemented strategies to improve customer retention and satisfaction, resulting in a 75% increase in customer retention over a 6 month period. •Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs •Conducted regular customer check-ins and reviews/surveys to assess customer satisfaction and identify opportunities for improvement. •Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed. •Collaborated with sales and marketing teams to identify and pursue upsell and cross-sell opportunities with existing customers. •Demonstrated strong problem-solving and communication skills, with the ability to effectively communicate with customers at all levels. Show less
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Us In Technology
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United States
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Software Development
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100 - 200 Employee
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Mentee
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Jun 2022 - Present
Us in Technology is a premier DEl Community, committed to diversifying the Technology industry through helping qualified candidates from underrepresented communities into entry-level roles. Through the mentorship program, mentees gain continued professional support alongside a solid understanding of sales methodologies and best practices to set their careers up for success. Us in Technology is a premier DEl Community, committed to diversifying the Technology industry through helping qualified candidates from underrepresented communities into entry-level roles. Through the mentorship program, mentees gain continued professional support alongside a solid understanding of sales methodologies and best practices to set their careers up for success.
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Ensemble Health Partners
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United States
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Hospitals and Health Care
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700 & Above Employee
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QUALITY ASSURANCE ANALYST
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Dec 2019 - Present
• Perform audits in accordance with current industry regulations, privacy, security, and policy and procedures to ensure that proper processes are in place and being followed by all Ensemble associates.• Monitoring and suggest policy updated to include regulatory changes.• Crete action plans will be completed to address any deficiencies or to correct any adverse findings. • Perform audits to ensure quality notation on worked accounts in accordance with the defined objective reporting standards. Show less
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Claims Denial Specialist
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Jun 2019 - Dec 2019
• Contacted insurance companies to determine reasons claims are unpaid, correcting, and resubmitting claims in a timely manner to ensure payment.• Identified trends in denied payments by insurance companies to remediate issues.• Identified changes with insurance company policies to ensure compliant billing• Communicated with other departments to resolve denial issues and submitting appeals in a timely manner.
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UHS
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United States
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Hospitals and Health Care
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700 & Above Employee
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Appeal Specialist
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Apr 2018 - Dec 2019
• Worked with HIM and facility clinicians to correct deficiencies in a timely manner. • Worked with insurance companies to secure payment on account balances outstanding • Assisted in developing departmental training documents. • Routinely assisted with escalated high dollar denials and appeals. • Wrote dispute appeal letter to secure lost revenue. • Worked with HIM and facility clinicians to correct deficiencies in a timely manner. • Worked with insurance companies to secure payment on account balances outstanding • Assisted in developing departmental training documents. • Routinely assisted with escalated high dollar denials and appeals. • Wrote dispute appeal letter to secure lost revenue.
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Lash Group
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Site Coordinator
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Jan 2014 - Apr 2018
● Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications. ● Researched and resolves any claim denials or underpayment of claims. ● Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. ● Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications. ● Researched and resolves any claim denials or underpayment of claims. ● Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
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Community
