Experience

The Sahil Hotel
• Hospitality
• 1 - 100 Employee
• HR Manager

  • Apr 2022 - Present


Saltbox Vacation Homes LLC

• Human Resources Manager

  • Feb 2020 - Dec 2020

   Managing company staff, including coordinating & supporting the recruitment process.  Determining suitable salaries and remuneration.  Providing the necessary support systems for payroll requirements.  Developing adequate induction and training.  Supporting employee opportunities for professional development.  Managing succession planning of staff.  Assisting with the performance management and review process.  Consistently recruiting an excellent staff.  Maintaining a smooth onboarding process.  Overseeing the Training, counseling and coaching of our staff.  Resolving conflicts through positive and professional mediation.  Developing clear policies and ensuring its awareness.  Creating clear and concise reports.  Maintaining and reporting on workplace health and safety compliance.  Handling workplace investigations, disciplinary and termination procedures.  Maintaining employee and workplace privacy. Show less



Tender Hearts Arena

• United Arab Emirates
• Recreational Facilities
• 1 - 100 Employee

• HR - Admin Supervisor

  • Dec 2015 - Feb 2020

   Help develop and administers HR programs & policies including staffing, compensation, benefits, immigration, employee relations, training, and health and safety. Ensures HR strategies align with organizational business goals.  Conduct initial orientation to newly hired employees.  Compile and update employee records (hard and soft copies)  Conduct HR projects (meetings, training, surveys etc.)  Reviewing Payroll and WPS (absences, bonus, leaves, etc.)  Communicate with public services when necessary.  Have assisted in applying for and renewal of Government License, visas and other official procedures.  Supervising the administrative staff and department.  Developing, reviewing and improving administrative system, policies and procedures.  Working with accounting and management team to set budgets, monitor spending and processing payroll and other expenses. Show less



North Tours - Bespoke Destination Management Company

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• HR-Admin Executive

  • May 2015 - Sep 2015

   Payroll and WPS.  Properly handle complaints and grievance procedures.  Communicate with public services when necessary.  Coordinate HR projects (meetings, training, surveys etc.).  Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)  Taking care of the hiring process from start to finish.  Developing, reviewing and improving administrative system, policies and procedures.  Payroll and WPS.  Properly handle complaints and grievance procedures.  Communicate with public services when necessary.  Coordinate HR projects (meetings, training, surveys etc.).  Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)  Taking care of the hiring process from start to finish.  Developing, reviewing and improving administrative system, policies and procedures.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Risk Management Analyst

  • Jun 2013 - Apr 2015

  SPECIFIC RESPONSIBILITIES Responsible to help credit card holders who suspect fraudulent activity on their account. Responsible for reviewing security information and account activity with the callers. Identifying the type of fraud and setting accounts up for investigations. Assist with taking inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes customer authentication at point of sale and verifying their security information and account activity. Play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud. Responsible for achieving specific performance standards that include team and individual performance factors such as quality and average handle time. Effectively mentors other analysts within same risk team and other risk teams to help them develop their risk management skills and knowledge. CORE ACHIVEMENTS: Achieving a Quality score of 95% with no Fatal Errors and a score of 5 out of 5 in customer satisfaction. Maintained a score of 100% on Value Creation Metric (VCM) since Dec 2013. Received several appreciations by the customer. Show less



Emirates Airline

• United States
• 100 - 200 Employee

• Customer Sales and Service Advisor

  • Mar 2011 - Oct 2012

  SPECIFIC RESPONSIBILITIES Direct dealing with Customers of Emirates Airlines to make reservations and Baggage Clearance All calls from Australia, New Zealand, Singapore, Malaysia, India, UAE, Canada and USA. Assist all Emirates Passengers with required Visa Information. Actively promote Dubai Stopovers for passengers visiting UAE. This includes Hotel Reservation, Visa, Tours, Meet & Greet Service, to and fro Transportation from Airport to Hotel and Back. Assist all passengers with reservation changes before or after journey and re issue of tickets. Worked on "EASY MARS" a system for ticketing. CORE ACHIVEMENTS Meeting and exceeding revenue sale set by the organization and also achieving a Quality score of 90% with no Fatal Errors and a score of 4 out of 5 in customer satisfaction. Create an enabling, high performance work culture characterized by empowerment, accountability and results that deliver the promise Show less



Wipro BPO

• India
• Appliances, Electrical, and Electronics Manufacturing

• Trainer/Sr Associate

  • Jul 2004 - Mar 2011

  SPECIFIC RESPONSIBILITIES Worked for Delta Airlines, Inbound Contact Center, in direct contact with customers, handling ticketing, making reservations and ordering baggage clearance. Certified Floor Trainer by the client (Delta Airlines) for re-issue and callable queue. Handled outbound calls for callable queues Quality Management of the team by ensuring the established Standard Operating Procedures were maintained monitored and necessary corrective actions are taken. Achieved a team Quality score of 98% with no Fatal Errors Mentor and Trainer to new recruits within the process. Worked with new recruits on imparting a neutral voice and accent and discussing the finer points of customer service. Successfully Completed “Subject Matter Expertise” training to sight and improve new recruits who lacked skills in Voice and Accent Delivery. Worked on airline system "CMS and DL TERM" CORE ACHIVEMENTS Selected in the first batch to undergo Certification Process Training conducted by British Telecom – Cebu. Trained and certified a pilot batch of 26 Trainees. With in the time limit given. Responsible for all the Certifications. Maintained all the quality score, behavioral report of the team. Responsible for the productivity of the team. Part of the First Team in Wipro BPO Solutions British Telecom - in Cebu. Show less



Ocean Club Cruises

• United States
• Hospitality

• Assistant Steward

  • Mar 2003 - Feb 2004

  Worked as an Assistant Steward with Housekeeping Department. Worked as an Assistant Steward with Housekeeping Department.



Carnival Cruise Lines

• India
• Hospitality
• 1 - 100 Employee

• Cabin Steward

  • May 1994 - Sep 1999

  Started as a Steward in Room Service and was subsequently promoted as a Cabin Steward. Started as a Steward in Room Service and was subsequently promoted as a Cabin Steward.



The Oberoi Towers

• Steward with the F&B Department

  • Feb 1992 - Jan 1994

  Restaurant Steward with Room Service and Coffee Shop Restaurant Steward with Room Service and Coffee Shop



Holiday Inn

• United States
• Hospitality

• Steward with the F&B department

  • Jan 1990 - Jan 1992

  Worked as a steward in Room Service and later in the Coffee Shop. Worked as a steward in Room Service and later in the Coffee Shop.