CA Pratima Kunhambu AMBCI
AVP-Client Service Delivery at One Paper Lane- Claim this Profile
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English -
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Hindi Full professional proficiency
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Bengali -
Topline Score
Bio
Jordi Màrius Marsà
Pratima and myself we worked together years ago. Now we meet again and I need to say the basic of Pratima is still there but improved by years of professional experiences on different jobs. Pratima is a highly skilled professional always targeting doing the right thing right the first time. That means capability to plan the different steps, ability to share a view and give instructions, follow up during implementation or deployment and final evaluation of results achieved. And all that blended with an strong personality where she never gives up. Additionally, Pratima's professional curricula has been enriched by years of working on a demanding services environment and on international markets. That means she has a great command on personal relations with clients disregarding origin, sector, industry and a great capability to understand client's needs and challenges. My best recommendations for Pratima.
Yusuf Hassan
I worked with Pratima at KPMG. In her stewardship, I have seen her solution line of BPO grow by 250%. Pratima is wonderful person who had managed her teams admirably. She really understood her line of business and was passionate about her areas of expertise. Her client feedback was always positive.
Jordi Màrius Marsà
Pratima and myself we worked together years ago. Now we meet again and I need to say the basic of Pratima is still there but improved by years of professional experiences on different jobs. Pratima is a highly skilled professional always targeting doing the right thing right the first time. That means capability to plan the different steps, ability to share a view and give instructions, follow up during implementation or deployment and final evaluation of results achieved. And all that blended with an strong personality where she never gives up. Additionally, Pratima's professional curricula has been enriched by years of working on a demanding services environment and on international markets. That means she has a great command on personal relations with clients disregarding origin, sector, industry and a great capability to understand client's needs and challenges. My best recommendations for Pratima.
Yusuf Hassan
I worked with Pratima at KPMG. In her stewardship, I have seen her solution line of BPO grow by 250%. Pratima is wonderful person who had managed her teams admirably. She really understood her line of business and was passionate about her areas of expertise. Her client feedback was always positive.
Jordi Màrius Marsà
Pratima and myself we worked together years ago. Now we meet again and I need to say the basic of Pratima is still there but improved by years of professional experiences on different jobs. Pratima is a highly skilled professional always targeting doing the right thing right the first time. That means capability to plan the different steps, ability to share a view and give instructions, follow up during implementation or deployment and final evaluation of results achieved. And all that blended with an strong personality where she never gives up. Additionally, Pratima's professional curricula has been enriched by years of working on a demanding services environment and on international markets. That means she has a great command on personal relations with clients disregarding origin, sector, industry and a great capability to understand client's needs and challenges. My best recommendations for Pratima.
Yusuf Hassan
I worked with Pratima at KPMG. In her stewardship, I have seen her solution line of BPO grow by 250%. Pratima is wonderful person who had managed her teams admirably. She really understood her line of business and was passionate about her areas of expertise. Her client feedback was always positive.
Jordi Màrius Marsà
Pratima and myself we worked together years ago. Now we meet again and I need to say the basic of Pratima is still there but improved by years of professional experiences on different jobs. Pratima is a highly skilled professional always targeting doing the right thing right the first time. That means capability to plan the different steps, ability to share a view and give instructions, follow up during implementation or deployment and final evaluation of results achieved. And all that blended with an strong personality where she never gives up. Additionally, Pratima's professional curricula has been enriched by years of working on a demanding services environment and on international markets. That means she has a great command on personal relations with clients disregarding origin, sector, industry and a great capability to understand client's needs and challenges. My best recommendations for Pratima.
Yusuf Hassan
I worked with Pratima at KPMG. In her stewardship, I have seen her solution line of BPO grow by 250%. Pratima is wonderful person who had managed her teams admirably. She really understood her line of business and was passionate about her areas of expertise. Her client feedback was always positive.
Credentials
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AMBCI
The BCIJul, 2021- Nov, 2024 -
ISO 27000:2013 Lead Auditor
CQI-IRCAMay, 2020- Nov, 2024 -
IBM Blockchain Essentials
IBMSep, 2018- Nov, 2024
Experience
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OPL (One Paper Lane)
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United States
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Software Development
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1 - 100 Employee
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AVP-Client Service Delivery
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Aug 2019 - Present
Achievements • Have successfully helped the Sales team to win more than 10 Customers, by creating strong and compelling solution design. (Approximately-USD 300K) • Helped OnePaperLane successfully achieve SOC2 Type 1 certification, by driving the initiative. Key Deliverables • Working as a client service head, managing End-to-End solution design and delivery, supporting sales team in deal structuring and management. • Acting as a SPOC for customers, across North America and APAC, ensuring customer management and retention. • Liaising internally with key stakeholders, such as Product development, Sales to help enhance customer experience and productivity. • Leveraging consultative sales approach to work with the CxO level executives in Finance, Procurement, Operations & IT assessing the pain points within their processes and suggesting the right solution for their digital transformation initiatives • Mapping client requirements for global service delivery projects; effective in developing, implementing, migrating and transitioning processes in line with specified guidelines and agreed SLAs • Exceptional talent in providing digital/ transformation solutions that engage client management and diverse teams with focus on enhancing customers experience • Spearheading new business development opportunities (originating, structuring, executing) with high- growth • Redefining monthly reporting and forecasting processes, improved executive visibility of business dynamics and developed consensus on overall risk and opportunities Show less
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Business Consultant
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Jun 2018 - Jul 2019
Responsibilities: • Established as an independent consultant for global big, medium and small organizations to provide recommendation to increase efficiency and overall performance for various Finance and Accounting processes. Suggested and assisted in implementation of process automation through RPA. Provided recommendations and worked on policies and procedures for various processes • Administered business services covered were Finance & Accounting and Business Continuity • Associated with GORISCO to set up Business Continuity Management System for e-commerce clients Show less
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Honeywell
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Outsourcing ,Transition, Digital Trasformation, Operation -Global Finance Center
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Feb 2016 - May 2018
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KPMG Lower Gulf
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United Arab Emirates
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Accounting
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700 & Above Employee
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Associate Director- Consulting ,Business Process Outsourcing
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Sep 2008 - Feb 2016
• Assayed major role in augmenting clientele for the department to 35+ clients, (Rev approx. AED 6M)• Fostered centralized service delivery to cater to client’s requirement, across GCC region and other European countries• Managed robust transformation of manual processes to new ERPs /automation; 6 major clients• Played major role in opening up or enhancing the existing communication channels with various zonal heads in Dubai (e.g., Media zone, DAFZA)• Envisioned the need for ISO 27001:2005 (ISMS) and ISO 9001:2008 QMS and only department in 2012 for KPMG in UAE• Successfully transformed department’s trainings to knowledge management centre as “KPMG Business Academy” in UAE, as a firm wide service offering, with robust business plan• Led strategic evolution of department from BPO to high-end offerings across various industry segments• Selected as PML (People Management Leader) in KPMG’s drive to be an Employer of Choice.• Invited as panel member for “Outsourcing Outlook Seminar” in June 2015 by TECOM, Dubai, and UAE Show less
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Manager - Consulting , Business Process Outsourcing
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Jun 2006 - Aug 2008
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Affiliated Computer Services
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Bengaluru Area, India
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Operation Manager
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2003 - 2006
• Commended for efficient AP transition for General Motors for Europe to BGL (100+ FTEs) • Post stabilization, ensured seamless transition from BGL to Kochi (50 FTEs) • Worked with ITS to developed Tracking Tool to measure Quality and Productivity • Commended for efficient AP transition for General Motors for Europe to BGL (100+ FTEs) • Post stabilization, ensured seamless transition from BGL to Kochi (50 FTEs) • Worked with ITS to developed Tracking Tool to measure Quality and Productivity
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OPI (Formerly IT Accounts)
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Bengaluru Area, India
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Team Leader
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Jul 2001 - Jul 2003
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Education
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1999 - 1999
The Institute of Chartered Accountants of India
ACA, ISA, IIM Calcutta -
2011 - 2012
Indian Institute of Management, Calcutta
Executive Program for Business Management, Executive Program for Business Management -
Business Continuity Institute UK
AMBCI -
Indian Institute of Management, Calcutta
Executive program for Business Management, Business Administration, Management and Operations, International Marketing, Analytics -
Indian Institute of Management, Calcutta
Executive Program for Business Management -
Indian Institute of Management, Calcutta
Executive Program for Business Management
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