Chandan Panda

Business Analyst at GUS Global Partners
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English Professional working proficiency
  • Hindi Native or bilingual proficiency
  • Telugu Native or bilingual proficiency
  • Oriya Native or bilingual proficiency

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Credentials

  • ITIL V3 Foundation
    AXELOS Global Best Practice
    Mar, 2015
    - Oct, 2024
  • ITSM Foundation Bridge Based on ISO/IEC20000
    EXIN
    Mar, 2015
    - Oct, 2024
  • Scrum Foundation Certificate
    CertiProf
    Aug, 2020
    - Oct, 2024

Experience

  • GUS Global Partners
    • Netherlands
    • Higher Education
    • 1 - 100 Employee
    • Business Analyst
      • Jun 2022 - Present

      Handling requirements gathering, customizing solutions for internal customers, writing user stories, business analysis, training Handling requirements gathering, customizing solutions for internal customers, writing user stories, business analysis, training

  • GUS Education India
    • India
    • Education Administration Programs
    • 400 - 500 Employee
    • Business Analyst
      • Aug 2020 - Jun 2022

      Multiple roles: Executive, Manual Tester, Training, SOP drafting, etc..... Multiple roles: Executive, Manual Tester, Training, SOP drafting, etc.....

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Analyst - Cross Functional Services
      • Apr 2018 - Jan 2020

      Managed the production support governance(application & infrastructure) and Analysis & Reporting ITSM processes on a daily, weekly & monthly for Incident, Service Request, Change and Problem Management processes Managed the production support governance(application & infrastructure) and Analysis & Reporting ITSM processes on a daily, weekly & monthly for Incident, Service Request, Change and Problem Management processes

  • Cognizant
    • Uzbekistan
    • Education
    • 1 - 100 Employee
    • Programmer Analyst
      • Jan 2013 - Apr 2018

      Handled change coordination activities and prepared reports and dashboards for weekly, monthly and quarterly reviews. Handled a team of 5 associates processing the purchase and maintenance of Software licences for an US NBFC. Handled change coordination activities and prepared reports and dashboards for weekly, monthly and quarterly reviews. Handled a team of 5 associates processing the purchase and maintenance of Software licences for an US NBFC.

  • HSBC
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Customer Service Executive
      • Nov 2005 - Mar 2012

      Managed the back-end processing of mortgages and investments Managed the back-end processing of mortgages and investments

Education

  • ICFAI University
    Bachelor of Business Administration (B.B.A.), Advertising & Marketing Research
    2003 - 2007
  • Sunabeda Public School
    10th & 12th, Business/Commerce, General

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