Experience

Concord Orthopaedics

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Care Coordinator

  • Oct 2021 - Present

  •Field phone calls from patients to schedule/reschedule/cancel appointments and answer questions. •Facilitate communication between patients and providers. •Manage and maintain six providers schedules, including scheduling/rescheduling patient appointments based on provider availability and preferences. •Communicate directly with providers and clinical staff to ensure best quality patient care. •Assist outside facilities with scheduling, obtaining mutual patient information, and communication with providers. •Make outbound phone calls to schedule/reschedule patient appointments and contact outside medical facilities regarding mutual patient care. •Learn and utilize medical terminology relevant to the field of work. Show less



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Experience Coordinator

  • Jul 2021 - Oct 2021

  •Coach, mentor, and train cashiers about benefits of the TJX Rewards Credit Card. •Assist cashiers in educating customers on the benefits of the TJX Rewards Credit Card. •Assign duties to staff throughout the day to maintain a neat and professional work environment. •Delegate closing procedures to ensure a smooth and timely store closure. •Create and adhere to a cohesive break schedule and ensure associates take breaks on time to allow for maximum efficiency of the front line and sales floor. •Open and close registers and handle cash responsibly. Show less



New Hampshire Fisher Cats

• United States
• Spectator Sports
• 1 - 100 Employee

• Ambassador

  • May 2021 - Sep 2021

  •Assist in various departments around the stadium, including marketing/promotions, sales, merchandise/team store, stadium operations, and more. •Perform game day duties (field prep, ticket sales, etc) in an accurate and timely manner. •Ensure concourse is tidy and report any necessary fixes to the appropriate authorities. •Direct fans to their designated section/seats, answer questions, and be of general assistance during games and events at the ballpark. •Answer phone calls in the box office pertaining to fan questions, ticket sales, schedules, etc. Show less



Bridal Traditions

• United States
• 1 - 100 Employee

• Bridal Consultant

  • Jan 2019 - May 2021

  •Schedule appointments for brides, bridesmaids, etc. in person or over the phone •Answer phone calls promptly and professionally •Assist brides in finding their dream dress by listening to their desires and needs in a gown •Fit brides into gowns and measure them to find their perfect size •Create a vision of the wedding day for the bride and her guests •Start and complete appointments in a timely manner •Assist with tuxedo fittings and measurements •Adhere to brides' budgetary needs and restrictions as necessary •Manage business website to ensure a smooth and satisfying online experience for appointment booking, style/designer search, FAQs, reviews, policies, and more. Show less



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Merchandise Associate

  • Sep 2017 - Jan 2019

  •Engage customers individually to help improve shopping experience •Provide a personable and timely checkout at front end or at jewelry counter •Assist coworkers by answering questions and using my experience to help new associates learn responsibilities •Perform regular and thorough maintenance around sales floor to boost quality of customers' shopping experience •Advocate for the TJX Rewards Credit Card by giving extensive and accurate information regarding benefits •Connect to customer by relating certain Card benefits to their personal scenario or needs Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• General Crew Member

  • Nov 2016 - Jul 2017

  •Present accurate orders in a timely manner to drive-through and dine-in customers •Provide excellent customer service and record customers' orders correctly the first time •Acknowledge any mistakes in orders and fix them promptly for customer satisfaction •Perform general maintenance in dining room to ensure a pleasant eating environment for dine-in customers •Prepare quality hot or cold beverages quickly and accurately for drive-through and dine-in customers •Present accurate orders in a timely manner to drive-through and dine-in customers •Provide excellent customer service and record customers' orders correctly the first time •Acknowledge any mistakes in orders and fix them promptly for customer satisfaction •Perform general maintenance in dining room to ensure a pleasant eating environment for dine-in customers •Prepare quality hot or cold beverages quickly and accurately for drive-through and dine-in customers



Olympia Sports

• Retail
• 200 - 300 Employee

• Sales Associate

  • May 2016 - Aug 2016

  •Assist customers on the sales floor with shoe sizing and retrieval of styles and sizes from backroom •Perform general maintenance around store to ensure a quality shopping environment •Inform customers about specific products, particularly sneakers, and assist them in choosing which shoe is right for them •Guide customers towards the proper shoe for their activities or ailments •Help over-the-phone customers by navigating store and retrieving products they require •Assist customers on the sales floor with shoe sizing and retrieval of styles and sizes from backroom •Perform general maintenance around store to ensure a quality shopping environment •Inform customers about specific products, particularly sneakers, and assist them in choosing which shoe is right for them •Guide customers towards the proper shoe for their activities or ailments •Help over-the-phone customers by navigating store and retrieving products they require