Monica Volz

Tier III Software Technical Support Specialist at GrowthZone AMS
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Contact Information
us****@****om
(386) 825-5501
Location
Brainerd, Minnesota, United States, US
Languages
  • English Native or bilingual proficiency
  • Chinese Elementary proficiency
  • Romanian Elementary proficiency

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Credentials

  • Human Rights Education Training
    US Institute of Diplomacy and Human Rights
    Aug, 2023
    - Sep, 2024
  • Lean Six Sigma White Belt Certification
    Management & Strategy Institute
    Oct, 2020
    - Sep, 2024
  • Project Management Essentials Certified (PMEC)
    Management & Strategy Institute
    Oct, 2020
    - Sep, 2024
  • The Secret: What Great Leaders Know and Do (getAbstract Summary)
    LinkedIn
    Jul, 2020
    - Sep, 2024
  • Public Speaking Foundations
    LinkedIn
    May, 2020
    - Sep, 2024
  • Microsoft Office Specialist- Excel 2013
    -
    Dec, 2014
    - Sep, 2024

Experience

  • GrowthZone AMS
    • United States
    • Software Development
    • 1 - 100 Employee
    • Tier III Software Technical Support Specialist
      • Jan 2023 - Present

    • Software Technical Support Specialist
      • Jun 2021 - Jan 2023

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Solutions Specialist
      • Feb 2016 - Jun 2021

      • Proposed and assisted in implementation of nationwide rural LTE home internet through LEAD program • Onboarded and mentored three new employees with a 100% retention rate • Consistent top sales, often reaching 125% of expected sales quota • Tracking and improving location’s NPS, increase of 15% consistently in 6 months • Back-office operational support with inventory management and system technical support • In-store SME for Trainings, Team Contests, Post-Secondary Assistance, and Culture Boards Programs Graduated Within Verizon -Women of Wireless -Emerging Leader Development Program -LEAD Program Show less

  • CIBT Education Group, Inc.
    • Canada
    • Education Administration Programs
    • 1 - 100 Employee
    • ESL Teacher
      • Jul 2015 - Dec 2015

      English as a Second Language Teacher -Created lesson plans for 5-35 year olds for various lessons and learning styles -Taught at preschool, middle school, and university level -Facilitated tests for comprehension and retention English as a Second Language Teacher -Created lesson plans for 5-35 year olds for various lessons and learning styles -Taught at preschool, middle school, and university level -Facilitated tests for comprehension and retention

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Computer Sales Associate
      • Oct 2014 - Jun 2015

      -Assisted customers with sales and technical support -Promoting and meeting enrollment goals with targeted credit card -Customer relationship management for follow-ups -Assisted customers with sales and technical support -Promoting and meeting enrollment goals with targeted credit card -Customer relationship management for follow-ups

Education

  • Western Governors University
    Master of Business Administration - MBA
    2018 - 2020
  • Western Governors University
    Bachelor of Science (B.S.), Human Resources Management and Services
    2017 - 2018
  • Bemidji State University
    Bachelor of Science (BS), Business Administration and Management, General
    2013 - 2016
  • Bemidji State University
    Bachelor of Business Administration - BBA
    2013 - 2016

Community

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