Experience

Taxilla

• India
• Software Development
• 100 - 200 Employee

• Technical Support Executive

  • Nov 2020 - Present

  Responsible for overall management related to e-invoicing process, user acceptance tests and documentation prior to going live, and post go-live implementation support. Providing technical assistance, ongoing operations support and offer solutions to clients on calls, emails and chat. Demonstrate(demos) the GST process to clients in processing their records in KPMG, Encomply Live, and KSA. Onboarding new clients in KGCP tool; Preparing manual(s) on GST updates for client’s reference and understanding. Managing and addressing Tickets and queries; resolving client issues on GST e-invoicing. Expert and well-versed working on Postman API Testing and Transformations. Testing the GST updates and deployments in UAT and Live using API and Manual Process. Customize the PDF’s and Input files using HTML Script and upload in KGCP UI to generate IRNS. Leading and handling the review meets with clients and internal management; as well addressing escalation calls and providing resolutions. Adhering to all process, technology and business compliance; documenting details and client communication at all levels. Identifying areas to improve and enhancing customer centric approach in day-to-day activities. Work with business stakeholders’ hand in hand to ensure optimal functionality meeting the business objectives. Documenting and maintaining reports on all tasks and status in a timely manner. Assist clientele across the globe (domestic and international customers) Show less